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Lean Principles for Systems Development Pramerica’s Journey to eliminate waste

Pramerica Systems Ireland. Lean Principles for Systems Development Pramerica’s Journey to eliminate waste. Mary Howick 8 th October 09. Prudential Financial Inc (NYSE:PRU). Financial Services leader – 130 years in existence $580 billion assets under management

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Lean Principles for Systems Development Pramerica’s Journey to eliminate waste

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  1. Pramerica Systems Ireland Lean Principles for Systems Development Pramerica’s Journey to eliminate waste Mary Howick 8th October 09

  2. Prudential Financial Inc (NYSE:PRU) Financial Services leader – 130 years in existence $580 billion assets under management Rock Symbol – Reliability, experience and strength Operations in US, Asia, Europe and Latin America 41,000 employees worldwide Diverse book of business Committed to Diversity and to community involvement 4th on Fortune Worlds’ most admired companies list

  3. Pramerica Ireland - June 2000 • Located in Letterkenny - 680 resources • Supporting Systems and Operations across multiple business units • Prudential’s strategic investment in an off-shore location with a lower cost model • Competitive to third-party service providers : provided over $152m in productivity savings to date. • Longevity, proven track record of quality, strong customer satisfaction ratings • Awards Received • Top 50 companies to work for in Ireland • Excellence Through People - Platinum • LOMA Excellence in Education

  4. Lean – our implementation Eliminate Waste Agile for software development Lean Team People Optimization Efficiency Ideas Bus Process Reengineering

  5. Team Alignment and visibility • -Shared undestanding • Speedier decision making • Better communications Empowerment Availability Qualification Engagement

  6. Requirements - Waterfall Methodology ir Business requirements Systemsrequirements Program Spec Business: Vision Analyst: Requirements Designer: Specification 8 weeks 3 mths 6 mths + 3 mths

  7. Requirements - Agile methodology ir One Line requirement Create a User Story Add Acceptance Criteria

  8. Prioritization and work management Requirements Backlog Requirements Backlog Just in Time acceptance Criteria. Requirements Backlog Requirements Backlog User Stories Requirements Backlog Priority User Stories fully defined Define Based on business value Baselined • The Sprint is a time box. Dev & QA decide how much they can do • Prototyping used at the start • Management support and empower Sprint (3 wks) Completion (early release) 12/1/2014 8

  9. Lean/Agile – What has worked well • Defining User Stories – 45 mins • Resource Alignment • Iterative development • Just in time - Backlog definition • Sprint Planning • Prototyping • Standup Meetings

  10. Lean/Agile – Lesson Learned • Issues in estimating • Other work impinging on Sprint • Work outside of our control • Representative from QA or Dev missing some calls • Partial requirements in a Sprint • Regression testing starting while Sprint bugs remain • Time creep in Stand up meetings • Gaining customer support

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