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Summary and Conclusions of Workshop Concepts

Summary and conclusions of the ATS Quality Assurance Workshop in Port of Spain, Trinidad and Tobago, highlighting key areas such as time management, communications, controller proficiency checks, incident reporting, safety management, and more. Next steps include regional guidance materials, evaluation missions, training courses development, and continual improvement of ATS systems.

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Summary and Conclusions of Workshop Concepts

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  1. Summary and Conclusions of Workshop Concepts Gustavo De León Regional Officer, Air Traffic Management and Search and Rescue ICAO NACC Regional Office NAM/CAR/SAM Quality Assurance Workshop NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001)

  2. ATS Quality Assurance Workshop Summary • Time Management • Communications • Definitions • Background

  3. ATS Quality Assurance Workshop Summary • ATS Quality Assurance Programmes • Controller Proficiency Checks • Air Traffic Incident reporting, investigations and investigation teams • Air Traffic Incident prevention programmes • Air Traffic Services evaluation programmes

  4. ATS Quality Assurance Workshop Summary • Proficiency training programmes • ATS safety management • Human Factors • Workshop activities

  5. Next Steps • Regional guidance material approved by: • GREPECAS/10 (Canarias, Spain, October 2001) • ATS QA Programme Workshops • 2001 (English) – NAM/CAR/SAM • 2002 (Spanish) – CAR/SAM

  6. Next Steps • ATM Evaluation Missions to States/Territories and International Organizations responsible for FIRs 2001 – 2003 • Encourage implementation of CAR/SAM/3 RAN Meeting Rec. 5/38

  7. Next Steps • ATS QA Programme Training Course • Request for development of a QA Programme Training Course under TRAINAIR • ICAO Headquarters for consideration as worldwide Guidance Material

  8. Conclusions • ATS quality assurance programmes would place safety at the forefront while expediting and maintaining an orderly flow of air traffic • Quality assurance is a dynamic process used to continually improve an ATS system

  9. Conclusions • Quality will continue to be measured against historical data • Number of ATS incidents • Delays • Employee and customer feedback • Factors that cannot be measured readily must also be recognized

  10. Conclusions • Willingness to function • Team • Training • Actions taken to support zero ATS incidents all factor into quality assurance

  11. Conclusions • The success of the quality assurance effort is dependent on the recognition that all ATS providers, independently and collectively, must strive to provide the best service possible

  12. Conclusions • Write what you do • Do what you write • Check what you do International Standardization Organization Technical Committee 176 - ISO 9000 Basic Requirements

  13. THE END THANK YOU

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