1 / 13

TRD\MVD Point-of-Sale Project Close

TRDMVD Point-of-Sale Project Close. 03/23/2011. Purpose of the Project. Implement modern financial processes for $380 million in annual MVD revenues. Provide Point-of-Sale technology to all MVD Field Offices, enabling MVD to accept cash, credit cards, and checks in the Field Offices.

lester
Download Presentation

TRD\MVD Point-of-Sale Project Close

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. TRD\MVD Point-of-SaleProject Close 03/23/2011

  2. Purpose of the Project • Implement modern financial processes for $380 million in annual MVD revenues. • Provide Point-of-Sale technology to all MVD Field Offices, enabling MVD to accept cash, credit cards, and checks in the Field Offices. • Integrate POS with the existing MVD 2.0 system which creates the transactions for the Shopping Cart process in POS.

  3. Previous Processes • Use “cigar box” method of collection and tracking revenue: manual cash drawers not linked to any system; faxed paper reports • Lack of standardization; use of hand-held calculators to make change and reconcile money collected • Manual paper reconciliation and daily close forms; use of 40 Excel spreadsheets to account for and distribute (e.g. to local governments) the collected revenue

  4. Process Implemented • Automated cash drawers capable of accepting checks, cash and credit cards • Cash drawer functionality is integrated with MVD2.0 which creates the transactions and identifies the cost of each transaction. • Standardized processes in cash collection and collections reconciliation. • Electronic calculation of EOD closing per clerk.

  5. Project Accomplishments • Statewide Implementation and Rollout of 289 POS workstations in Seventy (70) offices completed December 15, 2010. Final IV&V December 31, 2010. • This was on schedule for the revised delivery estimated in summer of 2010. Exceptions: White Sands Office PRAs ACD

  6. Certification History

  7. Appropriation History

  8. Budget

  9. Business Objectives The business objectives published in the Project Charter 2008 included:

  10. Business Performance Measures No baseline exists that can be used for either Business Objective. However the MVD Field Offices have experienced the following improvements: BO1: Clients can now pay for services with credit cards. Previously cash was the only available payment method. BO1: Fees charged are more accurate BO1: The process to reconcile and audit clerk activity is more accurate and less susceptible to fraud. BO1: Previous to implementing POS, some offices used a cardboard box to collect funds. The current POS system uses a secure cash drawer. BO2: Dot Matrix printers in the offices have been replaced with laser printers. BO2: The introduction of laser printers has reduced the service call load to geographically dispersed MVD offices.

  11. Customer Feedback • Each weekly session polled the group on line as to their satisfaction with • POS application • Installation • Training • Results averaged 4 on a five point scale

  12. Final Feedback • A final feedback session was held February 17, 2011. • Field Managers agreed to the Project Close.

  13. Lessons Learned • Training • Code Distribution

More Related