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Achieving End User Utopia:

Achieving End User Utopia:. A lesson in adoptability. Founder Boston Office 365 User Group. Why do projects fail?. What is end-user utopia ?. People use the product at launch Product reduces redundancy Product increases productivity

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Achieving End User Utopia:

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  1. Achieving End User Utopia: A lesson in adoptability www.BostonO365.com

  2. Founder BostonOffice 365 User Group www.BostonO365.com

  3. Why do projects fail? www.BostonO365.com

  4. What is end-user utopia? People use the product at launch Product reduces redundancy Product increases productivity You get a raise for creating such a fine product www.BostonO365.com

  5. Agenda Executive support Focus group Training Feedback Questions www.BostonO365.com

  6. Exec Support www.BostonO365.com

  7. Executive support Critical to success Get some Get it early Keep it coming www.BostonO365.com

  8. Coalition formulation Power … executive influencers and tactical ability Expertise … broad set of views from different parts of org. Credibility … reputation Leadership … drive the change process - Robert Bogue, The SharePoint Shepherd www.BostonO365.com

  9. Determine the scope of the project Don't take the original request at face value Interview everyone Pre-screen for the focus group Document Ideas for Phase 2 www.BostonO365.com

  10. Focus group www.BostonO365.com

  11. Create a focus group Think horizontally Think vertically www.BostonO365.com

  12. Tech vs culture www.BostonO365.com

  13. How do we change culture? • Involve people • Explain the change • Why is there change? • How does it make my life better? • Train everyone • Train early • Train often • Never stop training www.BostonO365.com

  14. Training www.BostonO365.com

  15. What is Training? Requirement gathering Executive presentations Focus group meetings Classroom training Reoccurring classes www.BostonO365.com

  16. Feedback www.BostonO365.com

  17. Feedback Gather as much as possible Review it regularly Make it part of the process Let people know that you got it Act on it Let them know you acted on it Reward them for it www.BostonO365.com

  18. Questions? Feedback!! www.BostonO365.com

  19. Thank You!! Mike Dixon Sr. Consultant @BostonO365 Mike.Dixon@BostonO365.com www.BostonO365.com www.BostonO365.com

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