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ABSOLUTE BEGINNERS

Join Irene Webster and Alasdair Ross to learn civic roles, protocols, tech tips, budget management, and community networking. Share ideas and connect with uniformed staff.

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ABSOLUTE BEGINNERS

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  1. ABSOLUTE BEGINNERS Let’s share some good practice and new ideas to help you enjoy your role in the civic office!

  2. Introductions – Absolute Beginners • Workshop by: Irene Webster Civic Officer - Scarborough BC Alasdair Ross Civic Affairs Manager Aberdeen City Council

  3. Introductions and Expectations • What we hope to achieve from the Workshop • Identify different roles (administrative and uniformed staff) – tell us what you want to achieve • Support Needs for the Civic Head/Roles and Responsibilities • Working with an Elected Member (as opposed to a senior officer) • Civic Protocols and Procedure Manuals (Civic Ceremonial our bible by the great Mr Paul Millward)

  4. Technology can be your best friend - The Electronic Office! • Diary Management • Production of the Weekly Diary Sheets • E-briefings • Proformas : standard letters/forms • Use of Social Media • Websites (information/promotion)

  5. Support Mechanisms • Don’t try to conquer the earth! • Know your budget limitations and work within them • Support from your colleagues and Communications Office (media/promotion and pubic relations) • Support from your line manager/Chief Executive and Leader • NACO (website and electronic mail – just ask) • Working as a team with uniformed staff • Induction/Training for new Uniformed Staff • Introductions/Protocols/Chains/Transport/Diary of events

  6. Expectations from the Civic Head • Initial Meeting with your Civic Head (their hopes for the year) • Training/Induction : both Civic Head of yourself! (Procedure Manuals) • Scoring of Invitations • Use of Civic Car (read the contract document) • Mayor/Chairman’s “Theme” (Link to the Council’s Key Objectives) • Civic Awards • Charity Work • Events (break into groups and share ideas) - Feedback

  7. Networking • Make connections with the local community – Get to know them (keep a list of contacts – they can help you in many ways) • Friends Groups • Partnership Working (local businesses/voluntary groups/Rotary etc) • Make sure you know your “patch” (have a drive around with the chauffeur and work together) • NACO

  8. What Did You Learn Today? • What Was Helpful? • Any Questions? • Does Anyone Want to Share Any Brilliant Tips? • Was there anything that we didn’t cover? • Thank you for choosing our Workshop – copies of documents available and can be emailed

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