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Quality Audit Tool for Managing Social Performance

Quality Audit Tool for Managing Social Performance. The purpose of Quality Audit Tool. Diagnosis of SPM quality How effective are the internal processes in reaching social objectives? status : what processes are ( not ) in place? effectiveness (do they serve their purpose?)

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Quality Audit Tool for Managing Social Performance

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  1. Quality AuditToolfor Managing SocialPerformance

  2. The purpose of Quality Audit Tool Diagnosis of SPM quality How effective are the internal processes in reaching social objectives? status: what processes are (not) in place? effectiveness (do they serve their purpose?) What are the necessary actions to improve social performance? identifying necessary actions prioritizing activities

  3. QAT Uses for MFI Manager • Are you on track? • SPM system strengths • SPM system weakness • Prioritized improvement, • SPM institutionalizationstep by step • Staff buy-in and understanding of SPM • Progress monitoring • Preparation for social rating MFC Quality Audit Tool

  4. QAT Benefits for Various Stakeholders • MFI Managers: • Clear current picture of SPM systems quality • Good basis for effective improving • Allows improving before future social rating • MFI staff • Better understanding of how their tasks fit into social goals and strategy

  5. SP dimensions assessed by QAT • Intent and design • Social Performance information system • Management system MFC Quality Audit Tool

  6. SP dimensions assessed by QAT • Intent and design Mission translation Social goals and objectives (outreach, service, change) SR to clients, staff, communities, environment & gender aware policies Systems for developing coherent strategy • Social Performance information system • Management system MFC Quality Audit Tool

  7. SP dimensions assessed by QAT • Intent and design • Social Performance information system • Management system MFC Quality Audit Tool

  8. SP dimensions assessed by QAT • Intent and design • Social Performance information system Operations and marketing: mechanism for collecting clients feedback Marketing, HR, Research, MIS, internal audit: data reliability Marketing, operations: data analysis and reporting • Management system MFC Quality Audit Tool

  9. SP dimensions assessed by QAT • Intent and design • Social Performance information system • Management system MFC Quality Audit Tool

  10. SP dimensions assessed by QAT • Intent and design • Social Performance information system • Management system Management practice: data use, performance monitoring Decision making at strategic and operational level Governance, leadership Internal communication HR: Staff Incentive System; recruitment and training Change management capabilities MFC Quality Audit Tool

  11. 4 Steps in QAT 0,5 day 1 day 1-2 days 2 - 3 days 0,5 day 1 day Preparation Gap analysis Follow up interviews Analysis&draft report Audit panel Final report • ED • Senior management (Finance, Operations, HR, Marketing, ) • Board • Senior management • Internal auditor • MIS staff • Research staff • Regional level • Branch level • LO • Clients • All Staff participating Total time: from 6 up to 8 days MFC Quality Audit Tool

  12. MFIs Implementing QAT Worldwide • ECA region AgroInvest and MDF, Serbia Aregak, Armenia FinDev, AzerCredit and Viator, Azerbaijan Horizonti and Moznosti, Macedonia Partner and Zene za Zene, Bosnia and Herzegovina • Ethiopia Buusaa Gonofaa • The Philippines ASHI, CARD, People's Bank of Caraga • MENA Region Tamweelcom and DEF, Jordan ARDI and AMOS, Morocco Adan, Yemen Ameen & Al Majmoua, Lebanon ABA & FMF, Egypt MFC Quality Audit Tool

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