Harris LiveVault ® Online Backup System

1. Harris LiveVault®Online Backup System

2. Webinar Agenda • What is Harris LiveVault? • Why Harris LiveVault? • How Harris LiveVault works • Harris LiveVault Archive Options • Harris LiveVault Demonstration • Harris LiveVault Pricing • Harris LiveVault Summary

3. What is Harris LiveVault? Harris LiveVault Online Backup is… a disk-based, online backup and recovery solution for distributed and remote servers that delivers automatic, secure and reliable backup and recovery and removes the risks and failures inherent in tape backup. LiveVault supports servers running Windows Server 2000, Windows Server 2003, Windows Server 2008, Solaris, or Red Hat Linux. You specify what you want to back up and Harris LiveVault continuously backs up your data over an Internet connection to an off-site location.

4. Why Harris LiveVault? • Continuous Backup • Offsite Storage • No-Wait Recovery • No Tapes, Lower Costs

5. Why Harris LiveVault? • “2 GB of data is lost every minute of every day” • Continuous Backup • Your data is continuously backed up as it changes, 24 hours a day, so it's always protected. This results in an historical archive containing hundreds of previous versions. Whether you need the most recent copy from a few minutes ago or a version from the past, the appropriate copy will be available with a few clicks in a web browser. • With Harris LiveVault you receive: • Continuous backup for 24 x 7 x 365 data protection • Hundreds of previous versions in the historical archive • Built-in support for applications such as SQL (Oracle) • and Exchange (Microsoft) • Ability to backup up open databases and files

6. Why Harris LiveVault? Offsite Storage Your data is automatically stored offsite at two Iron Mountain redundant data centers via state-of-the-art security technology. These data centers include the National Underground Site, the most secure non-military facility in the country! Offsite storage provides your business with disaster recovery for critical server data should your office be damaged or destroyed.

7. Why Harris LiveVault? • No-Wait Recovery • Instantly recover your data to the point of failure, eliminating downtime and data loss from relying on a previous night's backup. • For added convenience and speed, a unique web interface allows you to initiate restores from any Web browser anywhere. • Harris LiveVault ensures complete recovery by providing: • Complete system or individual file restores • Hundreds of file versions archived and easily located • Expert professional assistance when most urgently needed

8. Why Harris LiveVault? • No Tapes. Lower Costs. • Manual tape backup has proven to be extremely error-prone—with failure rates as high as 50%. Compounding this risk is the complex and time-consuming nature of tape backup—particularly for organizations with limited IT resources. You retain full control of your data protection while cost-effectively outsourcing the data backup, offsite storage, archiving and recovery tasks. • Harris LiveVault allows you to say “No” to: • No tapes to purchase, handle, catalog, or store • No backup staffing and scheduling • No driving tapes offsite • No rebuilding files from multiple tapes • No mechanical or environmentally-induced tape failures

9. Why Harris LiveVault? Complete, End-To-End Solution Reliable Data Backup and Recovery Rapid Restores Fully Automated “Hands-Free” Backup End-To-End Encryption Continuous Backup

10. How LiveVault Works… Software Installation Start by installing a small software agent on the server and identifying the data to be protected using an easy to use web interface. Setup takes just 20 minutes and your Harris Customer Service Representative will handle the entire process. Please note your server will have to be rebooted once immediately upon installation. Initial Full Backup Using a broadband connection such as DSL or T1 line, Harris LiveVault first performs a full backup of all files on your protected server. From then on it uses patented technology to continuously backup data at the block level as it is created or changed. Such small data transmissions pose no performance issues for your network.

11. How LiveVault Works… Secure Offsite Data Center Data is transmitted to two redundant Iron Mountain data centers, instantaneously. In addition, all data is encrypted before it leaves your server and remains encrypted on the vault. Only the encryption key password that you control on your server can unlock the data. Web Management Portal Your account will be given a personalized Web Management Portalfrom which you can enroll servers, download software, set policies, and initiate restores, all through the web, from virtually anywhere. You can also check the status of your data protection operations 24 x 7 x 365.

12. How LiveVault Works… Recovery Options Point and click in the web interface to restore the most current version of your data from a few minute ago or choose from hundreds of previous versions in the historical archive. Files are restored via your Internet connection from the offsite vaulting facility. Harris LiveVault allows you to restore data back to the original server or any server you choose. Customer Service Customer Service works closely with the SOC, data center staff, and Harris to answer your questions or provide assistance. Customer Service can assist with restores, backups, server monitoring, and any other operations issues 24 hours each day, even outside your normal Harris customer support hours. There are never any charges for calling Harris LiveVault customer service.

13. How LiveVault Works… Server Data TransmittedData secured using the latest electronic security technologies including 3AES encryption, and digital certificates.  Web Browser ManagementImmediate restore from your desktop. This gives you one single view of current data or any file version as well as status on all systems. Service Operations CenterManages your backups, so you don't have to. 24x7 Nerve Center monitors all systems: Backups, restores, network, and vaults. 24x7 Customer ServiceAlways available for technical questions and help with backups or restores. Dual, Secure Offsite Data CentersSecure offsite eHosting centers. The highest physical security, environmental controls, redundant power and cooling, fire suppression. Disaster RecoveryOvernight delivery to alternate sites. Entire file system on NAS disk; Encrypted and password protected

14. Archive Options Harris LiveVault Archive Options 30-Day History with Continuous Backup provides: 15 minute snapshots (96) of your data for the last 24 hours Four hour snapshots (6) for the previous 6 days Daily snapshots (1) for the remainder of the 30 day cycle 1-Year History adds to the above a month end copy for 12 months. 7-Year History adds to 1-Year History a quarter end copy for 7 years.

15. Demonstration Livevault

16. Testimonials When asked about her recent experience restoring payroll data using the LiveVault Online Backup and Recovery System, Lisa Kopas from the Village of Flossmoor, IL said, "The process was as if nothing ever went wrong!" “I am extremely satisfied with Harris’ LiveVault Data Backup & Recovery Service because I am confident that our data is stored securely at an alternate location and available immediately if any system problems should arise that require a full or partial recovery of data. LiveVault has also helped us fulfill an off-site backup recommendation by our auditors. We no longer have the responsibility of copying our system data to tape and physically moving it to an off-site location. LiveVault takes care of all of that, which is a great time saver! I would highly recommend LiveVault to other organizations because it is a safe and simple way to insure that your system data is backed up, stored off site, and available for immediate restoration If the need arises.” Anne Abramavicius, Accounting Supervisor McHenry County Conservation District

17. “Its only a matter of time before all backupsand restores go the way of an online service,and LiveVault shows why.” “LiveVault is reliable, astonishingly easy to use, and tailored to the needs of remote departments” “The thought of never having to deal with a bad piece of media or a flaky tape drive will be enough to justify the move to a service such as LiveVault.” Experts Agree "The job of backing up data requires manual intervention, creating a situation that's ripe for error. LiveVault provides automatic backups. There are no tapes to handle or store, no rebuilding files from multiple tapes and no tape failures to deal with."

18. LiveVault Pricing Pricing: 30 Day Retention ** Denotes most common service plan. Pricing: 1 Year Retention OR ** Denotes most common service plan. Pricing: 7 Year Retention OR ** Denotes most common service plan.

19. LiveVault Summary LiveVault is a disk-based, online backup and recovery solution for distributed and remote servers that delivers automatic, secure and reliable backup and recovery. and removes the risks and failures inherent in tape backup. LiveVault Leader in server data protection 2,700+ corporate customers 3 million PC’s 10 billion emails 17,000+ servers protected, 70+ million files restored 9+ petabytes protected under IRM digital protection 1.5+ petabytesof server data under management 99.999% backup service uptime

20. LiveVault Summary For additional information, please contact Barry Anderson Director of Business Development banderson@harriscomputer.com Phone: (847) 362-2803, x116

21. Iron Mountain Snapshot • 59 years focused on information protection and storage • 275,000+ customer accounts in 166 markets worldwide • 2008 revenues of $3.0 billion • #681 on the 2009 Fortune 1000 list

22. Village of Tinley Park News Release Date: July 24, 2008 Contact: Trustee David G. Seaman, Chairman, Budget & Administration Committee, 708-444-5000 Village Manager Scott Niehaus, 708-444-5000 ___________________________________________________________________________________________________ Sharp-eyed citizen finds lost Tinley Park computer tapes The missing Tinley Park back-up computer tapes have been safely returned to Village officials after a resident found them a few weeks ago on the side of the road and later learned that they had been lost. Village Information Technology staff has determined that the tapes were not accessed or tampered with during the time they were missing. The loss of the tapes prompted the Village on Wednesday to inform several thousand residents and employees that their personal information may have been contained on the tapes and that they should take appropriate precautions in compliance with the Illinois Personal Information Protection Act. The resident told Village officials that the ensuing newspaper coverage of the loss as well as the letter from the Village made him and his wife recall that he had picked up a box with computer tapes inside while on a walk near the intersection of 167th Street and Oak Park Avenue. He said he brought the box home, saw computer tapes inside and tossed them in a garbage can. Upon learning the news of the missing tapes, he recovered them from the garbage and brought them to the Village Hall for inspection, where they were confirmed to be the missing tapes. “I’m just glad I didn’t empty the garbage can yet,” he told Village officials. Village staff continues to review how the tapes were lost, possibly during a routine transfer to another Village location. The incident has resulted in several revisions and enhancements to the security of the Village computer system and backups. The enhancements will ensure that this type of incident could not occur again. The Village is appreciative for this resident’s conscientious effort to return the tapes, bringing the incident to a safe resolution with no risk to the citizens. Village officials are also grateful to residents for the patience they have shown during this time.