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Business Architecture Navigational Model

Business Architecture Navigational Model. Version 1.0. HA Enterprise Architecture Framework - Business Architecture Ver. 0.0. Business Vision & Business Architecture. Transition Management Projects, Programmes, Change Management, Landscapes & Perspectives Analysis - Issues, SWOTs,

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Business Architecture Navigational Model

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  1. Business Architecture Navigational Model Version 1.0

  2. HA Enterprise Architecture Framework- Business Architecture Ver. 0.0 Business Vision & Business Architecture Transition Management Projects, Programmes, Change Management, Landscapes & Perspectives Analysis - Issues, SWOTs, Risks Alignment Layer Translating & meeting Business Requirements Process & Governance Ensuring use of EA Ensuring maintenance of EA QA, Maturity & continuous Improvement “As-Is” IS/IT Architectures Physical Current + snapshots in time “To-Be” IS/IT Architectures Conceptual/Logical The future vision for IS/IT Tech Policies& Standards Transformation Roadmaps

  3. HA Business ArchitectureMajor Components Business Vision & Business Architecture Click each area to explore in more detail Business Architecture Structure & Decomposition Business Architecture Policy Reference Model Structure & Use As-Is Business Capability Models To-Be Business Capability Models Business Architecture Content Enterprise Capabilities Timeline

  4. HA Business ArchitectureOverview DfT Vision & Goals Business Mission & Goals Critical Business issues This is the basic structure of the HA Business Architecture. Click each area To explore in more detail Business Objectives & Key Performance Measures Strategy (How…) To-Be CAPABILITIES To-Be Business Functions Organisation Structure(s) Key Business Policies Business information Business processes Business (service) Requirements (functional & non-functional)

  5. HA Business Architecture- Business Plan Areas DfT Vision & Goals Business Mission & Goals Critical Business issues (SWOTS etc) Business Objectives & Key Performance Measures The highest three levels of the structure represent information that is already published and mandated by the DfT and HA. The Business Architecture simply captures and interlinks these items with lower level detail.

  6. DfT Vision & Goals Current situation – inconsistent project requirements delivered Business Mission & Goals • Without a layer of “capabilities”, a lack of consistency in the way projects architect business solutions is evident: • “Stovepipe” architectures around each project • Different languages (exacerbated by third party work) • Lack of consistent upward reference to prioritised business plans • All leading to more effort required to build business cases Business Objectives & Key Performance Measures Some (inconsistent) references to Business Plan… Project Requirements Project A- Oriented Business Reqts Project B- Oriented Business Reqts Project D- Oriented Business Reqts Project B- Oriented Business Reqts Project C- Oriented Business Reqts DfT Vision & Goals Solutions & requirements are expressed inconsistently Business Mission & Goals Critical Business issues HA Business Architecture • By establishing a “capabilities” layer we establish: • A relationship to the business plan • A means of determining alignment to the business needs & business strategy. • A way of determining consistency in the language which projects express requirements & solutions. Business Objectives & Key Performance Measures Strategy (How…) To-Be CAPABILITIES

  7. DfT Vision & Goals Business Mission & Goals Business Objectives & Key Performance Measures Strategy (How…) To-Be CAPABILITIES HA Business ArchitectureProject Collaboration Area • Projects look to the Business Architecture for re-use opportunities – but also contribute to the detailed to-be vision by identifying new : • high level functions • processes • information • flows • required business services • organisation change • etc Projects interact with the Business Architecture by working with more detailed Capabilities – i.e. Functions or high level process To-Be Business Functions (High-Level Processes) To-Be Organisation Structure(s) Key Business Policies Projects Business (service) Requirements (functional & non-functional) Click for More detail…

  8. … using the HA EA REFERENCE MODEL … using the HA EA REFERENCE MODEL Using Non-Functional Reqt Profiles DfT Vision & Goals HA Business ArchitectureIn More Detail Business Mission & Goals Critical Business issues (SWOTS etc) Business Objectives & Key Performance Measures Core Strategy Enablers Customers & Stakeholders Financial Accountability Building & Sustaining Capability Strategy (How…) Case for Action (sense of urgency for change) Incident Mgt Traffic Mgt Information Mgt Infrastructure Mgt Resource Mgt Common Capabilities (& when needed…) Enterprise Timeline To-Be Business Functions Organisation Structure(s) Key Business Policies OLD (As-Is) Business Models Business information Business processes Business (service) Requirements (functional & non-functional)

  9. … using the HA EA REFERENCE MODEL Using Non-Functional Reqt Profiles DfT Vision & Goals HA Business Architecturedetail showing where projects interact Business Mission & Goals Business Objectives & Key Performance Measures Core Strategy Enablers Customers & Stakeholders Financial Accountability Building & Sustaining Capability Strategy (How…) Case for Action (sense of urgency for change) Information Mgt Infrastructure Mgt Resource Mgt Common Incident Mgt Traffic Mgt Capabilities Enterprise Timeline To-Be Business Functions Key Business Policies Organisation Structure(s) Projects Business information Business processes Business (service) Requirements (functional & non-functional)

  10. Business Strategy Information Principles EA Principles Note: A link to a structured principles & policies area will shortly be published Business Architecture Policy The HA Business Architecture will be used as follows:

  11. Business Strategy These areas are published & maintained as part of the Agency-wide Business Plan EA Principles Information Principles Use of Architecture Alignment These areas are published & maintained within the Enterprise Architecture Security Information Policy Technology Services Business Architecture Policies

  12. Reference Model Structure & Use - What is an EARM? • Enterprise Architecture Reference Model • A diagrammatic structure • … on which we can model facets of the enterprise (Views) • …allowing As-is to To-be transition modelling • Later (when we model Technology) it enables classifications (taxonomies) to be set up… • … which facilitate a structured set of technology policies and standards, aligned to the business architecture!

  13. Why do we need a Reference Model? • We need to view (complex) enterprise perspectives in a consistent way • …because we need to identify business aspects, not just technology solutions. • We need to split out business processes, organisation, information, flows, data, etc • …but need to see them laid out in a consistent way (not just whiteboarded) • Assists with time-based modelling – we can “play” animated transition stages • Allows us to categorise and populate policies & standards. T.R.U.E. Information Dissemination T.R.U.E. Information Dissemination Why do we need an HA-specific Reference Model? • The standard models (TOGAF etc) are too technology-based • We need to reflect the complex of roadside – national – regional – central organisation. • We need something relatively simple.

  14. The Reference Model (EARM) described by section Reference Model Areas Customer Delivery Channels Suppliers / Partners / Other Govt Depts ”The outside world” – interaction between HA and partners, suppliers, Government Departments & Agencies, etc. There are overlaps with Customer Delivery Channels - and advantages are to be gained from similar/identical input & output channels Customer interaction with the HA Business – including data collection and information delivery Delivery Interfaces The means by which input and output data is received, delivered & processed “at the front line”. It includes location types like RCCs, NTCC, Contact Centres & other types of “front line” business environments. Office desktop environments are also included Business Infrastructure Service Management Corporate Management Collaboration Information & capabilities that support more than one other service. • Integration of: • Data • Functions • Services • Technologies & applications components. • Includes: • Security • Resiliency • Business Continuity • These functions form a virtual network of connections between services. Generic services, not system specific, but used by a number of specific business services. e.g. collaboration, shared documents, “single version of truth” (e.g. state of the road network), workflow, work management, reference information, directories, business rules, standard data input & information publishing services, etc. Corporate governance aspects can also be placed in this area – policies, standards, & business rules & metadata (information about data). • Allows us to group, position & exploit data which is: • Is non-time-critical (i.e. not core operational data). • Recognised as Corporate, (& therefore shareable) irrespective of location. • Shared across the organisation (& therefore needs to be managed consistently). • Used and re-used (& therefore needs to be validated, made & kept consistent, accurate & available). • It has particular relevance in terms of • Business Intelligence, single information repositories & their related Information management & supply services. • Corporate Reference Data Operational Management Back Office functions, corporate operational information processing services, “line of business” services & functions. These capabilities can be thought of as the unique components that form the core of our operational processes. Where a capability is used by more than one other capability, then we would consider placing them in the “Collaboration & Operational Intelligence” section. The base organisation in terms of Business Services, organisation, roles, etc upon which all other services are reliant.

  15. Perspectives using the Reference Model (EARM) “Sliced” (multi-view) Enterprise Model

  16. (Business) Infrastructure Publish Intelligence Media (VASPs) Collect Data Traffic Officers CCTV & Roadside Data Storage Information Input & Validation T.R.U.E. Information Dissemination (Trusted, Reliable, Useful, Effective) Service Providers (ISUs) Operational Partners (Traffic Mgt Act) Operational Intelligence (Time Critical) Business Intelligence (non-time critical) General Public (Informed Travellers) National State of the Network Governance Business Intelligence Operational Capabilities Emergency Services DfT (Sec of State) Operational Management Signs& Signals X “One version of the truth” Security & Data Integration Roadside Communications Traffic Monitoring Phone/ Email/ Fax Communications Office Systems Business management & Supporting Services Infrastructure HA To-Be Business Capabilities Map – Level 1 Collect Data Publish Intelligence Information input & validation Delivery Interfaces Information Dissemination General Public Inter-system data exchange Inter-system data exchange Web Radio Phone TV Geo- Graphical presentatn T.R.U.E. Information Operational Partners Call/Contact Centre Integration Operational Intelligence (Time Critical) National State of the Network Security Governance Traffic Data/ Information Collection & Data Fusion Performance Monitoring & Management Planning (Development of Response) Reviewing (Evaluation of Response) Performance Monitoring Performance Management Operational Capabilities Traffic Management Incident Management Modelling (What-if evaluations) Performance Analysis (PSA Targets) Infrastructure Management Organise & Manage Business Data & Information Resource Management Asset Management Operations (Other) Infrastructure Management Operations Audit, Logging, etc Communications Capability Manage Facilities HR Finance Procurement Data & Information Management Network Description & Referencing Network Description & Referencing Performance Monitoring & Management Policies & Standards Scheduled Roadworks Planned Events Unplanned Events Traffic Condition Information Abnormal Loads Information Vehicle Management Traffic Officers Management Situational Awareness Traffic Profiles (Road Timetable) Incident Management Operations Corporate Metadata Registry Traffic Management Operations Weather Information ) ) ) ) ) HA To-Be Business Capabilities - How it works Capabilities & high level processes modelled using the standard Reference Model. Relevant views & levels will be produced according to need. All levels are aligned up to Level 0 which itself is aligned to the Business Plan. Level 0 is high level and conceptual. Created by the EA Team, It relates to the Business Plan and Strategy. From this is produced: Level 0 • A single, Level 1 view showing “everything”. • Maintained by the EA Team. This is useful to (a few) users who want to look at the entire set of high level functions in the To-Be architecture – but is not useful to everyone because it is difficult to see particular areas or “themes” amongst all the detail. Level 1 “everything” • 2. Multiple, limited Level 2 pictures (“Views”) • These will be used by Project Teams to • Identify & clarify To-Be business capabilities • Modify & use for business solution architecture (POTIs) • Feed back their content to the EA Team Level 2 “Views” Traffic Management Incident Management Infrastructure Management Information Management Business Management Common Capabilities

  17. HA Business Capabilities – High Level (Level 0) View Business Infrastructure Publish Intelligence (Dissemination of Traffic & Travel Information to External Partners & Public) Collect Data (Acquisition of Traffic & Travel Information from External Partners & Public) Data Input & Validation Coordination with External Parties T.R.U.E. Information Dissemination (Trusted, Reliable, Useful, Effective) Service Management Collaboration Corporate Management HA Road Network Definition National State of the Road Network Real-Time Performance Management Corporate Reference Information Governance Security Operational Management Business Continuity Incident Management Traffic Management Business Intelligence Service Integration Resource Management Infrastructure Management Business Management & Supporting Services

  18. HA Business Capabilities Model – Level 1 View Business Infrastructure Traffic Officers Emergency Services Operational Partners (e.g. Maint Orgns) Service Providers (Incident Support Units) Major Projects General Public (Informed Travellers) DfT (Sec of State) Media (VASPs) Operational Partners (Traffic Mgt Act) CCTV Signs& Signals X Office Systems Voice/Email/Fax Communications Traffic Monitoring Current Traffic Condition Forecast Traffic Condition People Management Vehicle Management Forecast Events Current Events Collect Data Publish Intelligence Road-side Devices General Public (ERTs etc) Roadside Data Storage Coordination with External Parties T.R.U.E. Information Dissemination Data Input & Validation Inter-system data exchange Web Radio Phone TV Geo- Graphical presentatn Traffic Management planning & co-ord Call/Contact Centre Roadside Communications Inter-system data exchange Coordination of Traffic & Travel Information disseminated externally from the HA Coordination of Information disseminated internally around the HA Incident Management planning & co-ord Service Management Collaboration Corporate Management Governance Security National State of the Road Network Real-Time Performance Management Corporate Reference Information HA Road Network Definition Access Control Policies & Standards Corporate (meta)data catalogue Performance Monitoring Workflow Road Network Modelling Single Sign-On Reference Data Audit & Assurance Enterprise Architecture ID Mgmt Location Reference Translation Performance Management Business Rules Network Security Business Intelligence Operational Management Reviewing Planning Business Continuity Traffic Management Incident Management Incident detection Incident Response Impact Analysis Tactical Traffic Management and Control Strategic Network Coordination Disaster Recovery Incident Confirmation Incident Closure Modelling Performance Analysis Resilience Resource Management InfrastructureManagement (Inventory) Data Management Programme Development Planning & Scheduling Service Integration Collection & Management of Historical Data Enterprise Service Bus Business Management & Supporting Services Facilities Management Finance Procurement HR Technology & Comms Mgmt

  19. To-Be Information Model – Level 1 Business Infrastructure Traffic Officers Emergency Services Operational Partners (e.g. Maint Orgns) Service Providers (Incident Support Units) Major Projects General Public (Informed Travellers) DfT (Sec of State) Media (Value Added Svce Providers) Operational Partners (Traffic Mgt Act) CCTV & Roadside Data Storage Signs& Signals X Traffic Monitoring Collect Data Publish Intelligence General Public (ERTs etc) Information input & validation Delivery Interfaces Information Dissemination Inter-system data exchange Inter-system data exchange Web Radio Phone TV Geo- Graphical presentatn Roadside Communications Office Systems T.R.U.E. Information Collaboration Corporate Management Service Management National State of the Road Network Governance Tracking of abnormal, dangerous, precious or perishable goods Events/Situations (traffic related on & off network) Events/Situations (non traffic related) Maintenance SLAs Corporate Metadata Registry Traffic Management Plans & Policies Asset Configuration Data (including Site Data) Settings of Roadside Devices CCTV Images Planning Analysis & Planning Information Network Definitions Relationships of Communication Links & Networks Network Performance Profile Data Power Distribution Network Details Traffic Data Modelling Operational Management Infrastructure Management Models Incident Management Asset Details, Properties & Relationships Functional Assignment & Operator Actions Log Historical Network Performance Data Management Asset Faults & Defects Status of Assets Historical Network Performance Data Location & Status of Deployed Resources Traffic Management Asset Modelling “Sandpit” Data & Information Management

  20. National State of the Road Network Capabilities – (Filtered View) Business Infrastructure Traffic Officers Emergency Services Operational Partners (e.g. Maint Orgns) Service Providers (Incident Support Units) Major Projects General Public (Informed Travellers) DfT (Sec of State) Media (VASPs) Operational Partners (Traffic Mgt Act) CCTV Signs& Signals X Traffic Monitoring Voice/Email/Fax Communications Forecast Traffic Condition Current Traffic Condition Current Events Forecast Events Road-side Devices General Public (ERTs etc) Roadside Data Storage Coordination with External Parties T.R.U.E. Information Dissemination Data Input & Validation Inter-system data exchange Web Radio Phone TV Geo- Graphical presentatn Traffic Management planning & co-ord Call/Contact Centre Roadside Communications Inter-system data exchange Coordination of Traffic & Travel Information disseminated externally from the HA Coordination of Information disseminated internally around the HA Incident Management planning & co-ord Service Management Collaboration Corporate Management Governance Security National State of the Road Network Real-Time Performance Management Corporate Reference Information HA Road Network Definition Access Control Corporate (meta)data catalogue Performance Monitoring Road Network Modelling Location Reference Translation Performance Management Business Rules Business Intelligence Operational Management Reviewing Planning Business Continuity Traffic Management Incident Management Incident detection Impact Analysis Tactical Traffic Management and Control Strategic Network Coordination Disaster Recovery Incident Confirmation Modelling Resilience Resource Management InfrastructureManagement Service Integration Enterprise Service Bus Business Management & Supporting Services

  21. Infrastructure Management Capabilities – (Filtered View) Business Infrastructure Traffic Officers Operational Partners (e.g. Maint Orgns) Service Providers (Incident Support Units) DfT (Sec of State) Operational Partners (Traffic Mgt Act) Voice/Email/Fax Communications Traffic Monitoring Forecast Traffic Condition Forecast Events Current Events Current Traffic Condition Coordination with External Parties T.R.U.E. Information Dissemination Data Input & Validation Inter-system data exchange Geo- Graphical presentatn Roadside Communications Inter-system data exchange Coordination of Information disseminated internally around the HA Service Management Collaboration Corporate Management Governance Security National State of the Road Network Real-Time Performance Management Corporate Reference Information HA Road Network Definition Access Control Policies & Standards Corporate (meta)data catalogue Performance Monitoring Road Network Modelling Reference Data Audit & Assurance Location Reference Translation Performance Management Business Rules Business Intelligence Operational Management Reviewing Planning Business Continuity Incident Management Impact Analysis Disaster Recovery Modelling Performance Analysis Resilience InfrastructureManagement (Inventory) Data Management Programme Development Planning & Scheduling Service Integration Enterprise Service Bus Business Management & Supporting Services Facilities Management Finance Procurement Technology & Comms Mgmt

  22. Incident Management Capabilities – (Filtered View) Business Infrastructure Traffic Officers Emergency Services Operational Partners (e.g. Maint Orgns) Service Providers (Incident Support Units) DfT (Sec of State) Operational Partners (Traffic Mgt Act) CCTV Voice/Email/Fax Communications Traffic Monitoring Forecast Events Current Events Forecast Traffic Condition People Management Current Traffic Condition Vehicle Management Coordination with External Parties T.R.U.E. Information Dissemination Data Input & Validation Inter-system data exchange Geo- Graphical presentatn Call/Contact Centre Roadside Communications Inter-system data exchange Coordination of Traffic & Travel Information disseminated externally from the HA Coordination of Information disseminated internally around the HA Incident Management planning & co-ord Service Management Collaboration Corporate Management Governance Security National State of the Road Network Corporate Reference Information HA Road Network Definition Access Control Workflow Road Network Modelling Reference Data Location Reference Translation Business Rules Network Security Business Intelligence Operational Management Reviewing Planning Business Continuity Traffic Management Incident Management Incident detection Incident Response Impact Analysis Tactical Traffic Management and Control Strategic Network Coordination Disaster Recovery Incident Confirmation Incident Closure Resilience Resource Management Service Integration Collection & Management of Historical Data Enterprise Service Bus Business Management & Supporting Services Technology & Comms Mgmt

  23. Traffic Management Capabilities – (Filtered View) Business Infrastructure Traffic Officers Operational Partners (e.g. Maint Orgns) DfT (Sec of State) Operational Partners (Traffic Mgt Act) CCTV Signs& Signals X Traffic Monitoring Voice/Email/Fax Communications Current Events Forecast Events People Management Current Traffic Condition Forecast Traffic Condition Road-side Devices Coordination with External Parties T.R.U.E. Information Dissemination Data Input & Validation Inter-system data exchange Geo- Graphical presentatn Traffic Management planning & co-ord Call/Contact Centre Roadside Communications Inter-system data exchange Coordination of Traffic & Travel Information disseminated externally from the HA Coordination of Information disseminated internally around the HA Incident Management planning & co-ord Service Management Collaboration Corporate Management Governance Security National State of the Road Network Corporate Reference Information HA Road Network Definition Access Control Workflow Road Network Modelling Reference Data Location Reference Translation Business Rules Business Intelligence Operational Management Business Continuity Traffic Management Incident Management Incident Response Impact Analysis Tactical Traffic Management and Control Strategic Network Coordination Disaster Recovery Incident Closure Modelling Resilience Resource Management InfrastructureManagement (Inventory) Data Management Service Integration Collection & Management of Historical Data Enterprise Service Bus Business Management & Supporting Services Technology & Comms Mgmt

  24. Resource Management Capabilities – (Filtered View) Business Infrastructure DfT (Sec of State) Operational Partners (Traffic Mgt Act) Traffic Officers Service Providers (ISUs) Office Systems Voice/ Email/ Fax Communications Operational Partners Forecast Events Current Events Forecast Traffic Condition Current Traffic Condition Collect Data Publish Intelligence Traffic Monitoring Delivery Interfaces Information Dissemination Data input & validation requiring manual action Inter-system data exchange Geo- Graphical presentatn Automated data input & validation Roadside Communications Inter-system data exchange T.R.U.E. Information Corporate Management Service Management Collaboration HA Network Definition National State of the Network Governance Network Reference Model Corporate Metadata Registry Inventory Repository 3rd Party Spatial Info Resource Mgt pols Quality Mgt Traffic Data/ Information Collection & Data Fusion Define Perf Msrs Performance Monitoring & Management Planning Mgt Internal Service Providers Mgt External Service Providers Modelling Operational Management Infrastructure & People Management Traffic Management Respond to resource deployment requests Incident Management Deployment of HA resources (TOs, ISUs, maintaining agent contractors) Communications Capability Finance Procurement Data & Information Management

  25. Resource Management Capabilities – (Filtered View) Business Infrastructure Traffic Officers Operational Partners (e.g. Maint Orgns) Service Providers (Incident Support Units) DfT (Sec of State) Operational Partners (Traffic Mgt Act) Traffic Monitoring Voice/Email/Fax Communications Office Systems Current Traffic Condition Forecast Events Forecast Traffic Condition People Management Vehicle Management Current Events Coordination with External Parties T.R.U.E. Information Dissemination Data Input & Validation Inter-system data exchange Geo- Graphical presentatn Traffic Management planning & co-ord Roadside Communications Inter-system data exchange Coordination of Traffic & Travel Information disseminated externally from the HA Coordination of Information disseminated internally around the HA Incident Management planning & co-ord Service Management Collaboration Corporate Management Governance Security National State of the Road Network Real-Time Performance Management Corporate Reference Information HA Road Network Definition Access Control Performance Monitoring Workflow Road Network Modelling Reference Data Audit & Assurance Location Reference Translation Performance Management Business Rules Business Intelligence Operational Management Planning Business Continuity Traffic Management Incident Management Incident Response Impact Analysis Tactical Traffic Management and Control Strategic Network Coordination Incident Closure Modelling Resource Management InfrastructureManagement Service Integration Collection & Management of Historical Data Enterprise Service Bus Business Management & Supporting Services Facilities Management Procurement HR

  26. Information Management Capabilities – (Filtered View) Business Infrastructure Traffic Officers Emergency Services Operational Partners (e.g. Maint Orgns) Service Providers (Incident Support Units) Major Projects General Public (Informed Travellers) DfT (Sec of State) Media (VASPs) Operational Partners (Traffic Mgt Act) CCTV Signs& Signals X Office Systems Traffic Monitoring Voice/Email/Fax Communications Collect Data Publish Intelligence Road-side Devices General Public (ERTs etc) Roadside Data Storage Coordination with External Parties T.R.U.E. Information Dissemination Data Input & Validation Inter-system data exchange Web Radio Phone TV Geo- Graphical presentatn Call/Contact Centre Roadside Communications Inter-system data exchange Coordination of Traffic & Travel Information disseminated externally from the HA Coordination of Information disseminated internally around the HA Service Management Collaboration Corporate Management Governance Security National State of the Road Network Real-Time Performance Management Corporate Reference Information HA Road Network Definition Access Control Policies & Standards Corporate (meta)data catalogue Current Events Performance Monitoring Road Network Modelling Forecast Events Single Sign-On Reference Data Audit & Assurance ID Mgmt Current Traffic Condition Forecast Traffic Condition Location Reference Translation Performance Management Business Rules Network Security Business Intelligence Operational Management Reviewing Planning Business Continuity Traffic Management Incident Management Disaster Recovery Modelling Performance Analysis Resilience Resource Management InfrastructureManagement (Inventory) Data Management Service Integration Collection & Management of Historical Data Enterprise Service Bus Business Management & Supporting Services Technology & Comms Mgmt

  27. HA To-Be Business Capabilities Map – Level 1 Infrastructure HA As-Is Business Models Collect Data Publish Intelligence Media (VASPs) Traffic Officers CCTV & Roadside Data Storage Service Providers (ISUs) Operational Partners (Traffic Mgt Act) ) General Public (Informed Travellers) Information input & validation Emergency Services DfT (Sec of State) Delivery Interfaces Information Dissemination Signs& Signals X Inter-system data exchange Inter-system data exchange Web Radio Phone TV Geo- Graphical presentatn Phone/ Email/ Fax Communications Traffic Monitoring Roadside Communications Office Systems ) T.R.U.E. Information Call/Contact Centre Business Intelligence (non-time critical) Integration Operational Intelligence (Time Critical) National State of the Network General Public Security Governance Operational Partners Traffic Data/ Information Collection & Data Fusion Performance Monitoring & Management Planning (Development of Response) Reviewing (Evaluation of Response) Performance Monitoring Performance Management Operational Capabilities Traffic Management Incident Management ) ) ) ) Network Description & Referencing Abnormal Loads Information Policies & Standards Traffic Officers Management Corporate Metadata Registry Situational Awareness Vehicle Management Unplanned Events Traffic Condition Information Scheduled Roadworks Traffic Profiles (Road Timetable) Traffic Management Operations Incident Management Operations Planned Events Modelling (What-if evaluations) Performance Analysis (PSA Targets) Weather Information Infrastructure Management Organise & Manage Business Data & Information Resource Management Asset Management Operations (Other) Infrastructure Management Operations Audit, Logging, etc Communications Capability Manage Facilities HR Finance Procurement Data & Information Management Non-Functional Requirements THE PROBLEM The Agency (& its partners) analyses the As-Is from a project scope perspective at the start of each project. Sometimes we analyse it from an organisational or data perspective. The problem is that analyses, coming as they do from various sources, are inevitably expressed in different styles, languages and levels of detail. This results in a “Tower of Babel” situation. Technology Convergence (IPL) Technology Convergence (Cambridge) TI2011+ Different modelling standards & templates… at different levels & perspectives… Published in different media formats… • THE RESULT • We must map everything back into one language to understand it at an Enterprise level. • This causes us to be • Reactive • Inefficient – strategic benefits & issues may be missed • Replicating work - carrying out translations & mappings • Working against, rather than with, project teams & partners Word Visio Excel ppt pdf • The Solution • Mandated Business Architecture - 1 language & agreed levels. • Reducing project lifecycle time by eliminating the need for translation, mapping & assimilation • Ensuring all players (internal & external) have a standard of modelling & presentation to work to & a consistent language of expression. • Helping us achieve better & wider understanding of where we are now, before determining where we want to be (by way of each project) & accordingly the most efficient business solution & requirements.

  28. NTCC As-Is Business Activity Map Technology capturing atomic data (e.g. Telemetry) Service Providers “SoS” Weather Info Police, RCCs Police, RCCs General Public Operational Partners LHAs, OHAs, ONOs, etc DfT, Agencies, etc D1 - Provide SoS with Planning, Roadworks & special order Abnormal Loads A2 – Scheduled Roadworks A3 – Planned Events A4 – Unplanned Events A5 – Traffic Condition Information B1 – Offline devt of response B3 – Offline evaluation of response A1 – Network Description & Referencing B2 – Online Strategic Selection of response A6 – Weather Information E1 – Operate the Control Centre(s) Non-Functional Requirements E2 – Tours & Presentations E3 – Administration of TIH Communications Capability This model is based upon the existing service contract for the NTCC. It should be used as a starting point for breaking out Services and capabilities for 2011+, as well as determining overlaps & gaps with NTCC, RIU & NIU capabilities when modelling the To-Be Business Architecture C2 – Provision to Traffic England (IVR + Web) F2 – Provision to Atlas (operational partners) C1 – Provision of VMS D3 - Provide Police or RCC with information F1 – Provision of Travel Time via VMS D4 - Assistance for LHAs, OHAs, ONOs C3 – Provision of info indirectly to public via media organisations “PROVIDING” “ACQUIRING” “DOING” D2 - Network performance reports + desktop service F3 – Delivery of Statistical Data “FINDING OUT” “LEARNING” CCTV, RCC data “ASSIMILATING” Speed, Flow, Journey Time “OPERATING”

  29. This model is based upon a high level RCC analysis for The Technology Convergence Project. RCC As-Is Business Activity Map General Public Emergency HA Vehicle Info logging Traffic Officers Emergency Services Emergency Services NTCC Other RCCs Signal Indicators Message Signs Automatic Traffic Management X Roadside Equipment Data Gathering Weather Info CCTV & Roadside Data Storage General Public Operational Partners Network Description & Referencing (Gazetteer/ Location) Planning (e.g. gaining & using intelligence) Management of Resources Management of Capacity Management of Demand Management of Incidents on the Network Traffic Condition Information Unplanned Events Planned Events Scheduled Roadworks Reviewing (e.g. Audit, Logging, etc) Security Surveillance) Weather Information Non-Functional Requirements Operate the Control Centres Communications Capability Contractors Coordinate response with Traffic Officers Coordinate response with Police & Partners Coordinate response with Other RCCs Provide Traffic Info & Traffic Management “PROVIDING” “COORDINATION” “ACQUIRING” (Network Status & Incident Detection) Network Management Services Incident Management Services “LEARNING” “DOING” “FINDING OUT” “ASSIMILATING” “OPERATING”

  30. Core Traffic Information Functions HA (other departments) HA Business Managers Web IVR HAIL HA Traffic Radio Indirect (Radio,TV) Traffic Monitoring Real-Time Traffic Monitoring (Loops & ANPRs) Incidents from External Parties LHAs DBFOs CCTV Service Providers Police, Partners Core On Road Response Functions General Public Journey Times via VMS Incident protection & Clearance Localised management Re-Routeing/ Diversion Roadside Information (VMS) DfT, Agencies, etc LHAs, OHAs, ONOs, etc Met Office SRW (HAPMS) RCC Network Description Event Data Interchange NTCC Network Description Confirm Full Details Incident Confirmation (Obtain basic Information) Incident Detection Analyse Incident Effects Post Analysis AIL Team Collate Information for statistical purposes System/ service Improvements Performance Monitoring & review Network Performance Analysis Major Event/ response review Statistics Other traffic-generating planned events 2011+ Analysis - Traffic Information As-Is Business Function Map External Entities “ACQUIRING” “PROVIDING” NILO ATLAS Email System Level Feed Telephone “Reviewing” Static Exception Event Monitoring “DOING” Network Asset Management Planning “ASSIMILATING”

  31. HA To-Be Business Capabilities Map – Level 1 Infrastructure Business Architecture Content Collect Data Publish Intelligence Media (VASPs) Traffic Officers CCTV & Roadside Data Storage Service Providers (ISUs) Operational Partners (Traffic Mgt Act) General Public (Informed Travellers) Information input & validation Emergency Services DfT (Sec of State) Delivery Interfaces Information Dissemination Signs& Signals X Inter-system data exchange Inter-system data exchange Web Radio Phone TV Geo- Graphical presentatn Phone/ Email/ Fax Communications Office Systems Roadside Communications Traffic Monitoring T.R.U.E. Information Call/Contact Centre Business Intelligence (non-time critical) Integration Operational Intelligence (Time Critical) National State of the Network General Public Security Governance Operational Partners Traffic Data/ Information Collection & Data Fusion Performance Monitoring & Management Planning (Development of Response) Reviewing (Evaluation of Response) Performance Monitoring Performance Management Operational Capabilities Traffic Management Incident Management ) ) ) ) Network Description & Referencing Unplanned Events Traffic Condition Information Scheduled Roadworks Situational Awareness Policies & Standards Vehicle Management Planned Events Traffic Officers Management Abnormal Loads Information Traffic Management Operations Corporate Metadata Registry Incident Management Operations Traffic Profiles (Road Timetable) Modelling (What-if evaluations) Performance Analysis (PSA Targets) Weather Information Infrastructure Management Organise & Manage Business Data & Information Resource Management Asset Management Operations (Other) Infrastructure Management Operations Audit, Logging, etc Communications Capability Manage Facilities HR Finance Procurement Data & Information Management Non-Functional Requirements THE PROBLEM When a project analyses & architects a business solution, the detail is documented in the project documentation, including the business case. The problem is that the detail is not documented at an Enterprise level – and therefore, no central, single source of definitive information exists about how, when and where solutions are applied & business capabilities are enhanced. . • THE RESULT • Difficulties in relating the impact of projects upon the ever-changing business landscape, resulting in: • Lack of knowledge of capabilities (& state of capabilities) • Lack of knowledge of impact & implications following projects • The Solution • Model detail/content is maintained in a structured, referenceable form • Allowing descriptions, definitions, characteristics etc to be captured • Allowing links (or gaps in linkage) to be maintained through the architecture and to the business plan. • Allowing project impact on detail areas to be captured & maintained. • A baseline for further analysis & exploitation using specialised tools when available (later in 2008). Detailed Content Analysis As Reqd Access the Business Architecture Repository Spreadsheet Here

  32. Business Capabilities Timeline (Example of concept) The idea is to map the capabilities out that we identified and modelled in the Business Architecture, so that we can plan what capabilities are required (and when). In this way, we can manage (and initiate) projects which are planned from the outset to deliver the desired capabilities, in the right order, incrementally, over a set time period. At present, we are working the wrong way around – projects dictate when they deliver certain capabilities or functions, and we have to adjust the business transformation to meet with what projects deliver. The Business Capabilities Timeline will initially be maintained as a worksheet in the Business Architecture Excel spreadsheet. 2008 2012 2010 2009 2011 J J J J J D D D D D S S S S S O O O O O A A A A A A A A A A N N N N N M M M M M M M M M M J J J J J F F F F F J J J J J Now Capabilities Nichols statements of capability Information Strategy Transformation Strategy PSA Targets x x Positioning Programmes/ projects Project A Project B Project C Project D Business Capabilities Timeline will soon be accessible Here

  33. Capabilities & POTIs… POTI = Processes, Organisation, Technology, Information = MSP “Blueprint” • Capability = “The practical ability to realise business benefit by a combination of Processes, Organisation, Technology & Information. Capabilities must be measurable over time and are delivered by one or more programmes/projects”. Capability Business Defines… Tranche 1 Tranche 2 Tranche 3 Tranche 4 Tranche 5 2009 2010 2011 2012 2013 2015 Blueprint Programmes Deliver… Information Processes Organisation Information Processes Information Processes Technology Technology Technology

  34. Capabilities Enhanced decision-making, risk mgmt, for major projects Estimating & Cost Capture for major projects 1 ver of truth for prog & project reporting for major projects Nichols statements of capability PSA Targets report against PSA congestion/ safety targets for 08/09 Enhanced reporting against PSA targets for congestion and safety Integrated NW Perf for PSA Finance (integrated) Traffic Operations Mangaement Traffic Management Incident Management (integrated) Incident Management Integrated Asset Management Tranche n Infrastructure Management IAMS Tranche 1 IAMS Tranche 2 TI2011+ vision BI Infrastructure supporting strategic devt Information Management New NW Performance Infrastructure Strategic Positioning (Common Services) HA Network Definition National State of the Network Tranche 1 National State of the Network Tranche 2 (eg SRW) National State of the Network Tranche n Performance Management Metadata Registry 2012 2008 2009 2010 2011 Programmes/ projects BI Strategy Major Projects Network Performance TI2011+ Tech Convergence

  35. Capabilities Enhanced decision-making, risk mgmt, for major projects Estimating & Cost Capture for major projects 1 ver of truth for prog & project reporting for major projects Nichols statements of capability PSA Targets report against PSA congestion/ safety targets for 08/09 Enhanced reporting against PSA targets for congestion and safety Integrated NW Perf for PSA Finance (integrated) Traffic Operations Mangaement Traffic Management Incident Management (integrated) Incident Management Integrated Asset Management Tranche n Infrastructure Management IAMS Tranche 1 IAMS Tranche 2 TI2011+ vision BI Infrastructure supporting strategic devt Information Management New NW Performance Infrastructure Strategic Positioning (Common Services) HA Network Definition National State of the Network Tranche 1 National State of the Network Tranche 2 (eg SRW) National State of the Network Tranche n Performance Management Metadata Registry 2012 2008 2009 2010 2011 Common Services programme Programme B Project C Project D Project E Programmes/ projects

  36. Business Infrastructure HA To-Be Business Capabilities – High Level (0) View Enhanced decision-making, risk mgmt, for major projects Publish Intelligence (Dissemination of Traffic & Travel Information to External Partners & Public) Collect Data (Acquisition of Traffic & Travel Information from External Partners & Public) Estimating & Cost Capture for major projects 1 ver of truth for prog & project reporting for major projects Nichols statements of capability PSA Targets report against PSA congestion/ safety targets for 08/09 Enhanced reporting against PSA targets for congestion and safety Integrated NW Perf for PSA Finance (integrated) Traffic Operations Mangaement Information Input & Validation Coordination with External Organisations T.R.U.E. Information Dissemination (Trusted, Reliable, Useful, Effective) Traffic Management Incident Management (integrated) Incident Management Integrated Asset Management Tranche n Infrastructure Management IAMS Tranche 1 IAMS Tranche 2 Collaboration & Operational Intelligence Corporate Intelligence Security Data Integration TI2011+ vision BI Infrastructure supporting strategic devt Information Management New NW Performance Infrastructure National State of the Network Governance Strategic Positioning (Common Services) HA Network Definition National State of the Network Tranche 1 National State of the Network Tranche 2 (eg SRW) National State of the Network Tranche n Performance Management HA Network Definition Performance Monitoring & Management Metadata Registry 2008 2009 2010 2011 Business Intelligence Operational Capabilities Operational Management “One version of the truth” Incident Management Traffic Management Infrastructure & People Management Business management & Supporting Services We can model capabilities (in terms of how they relate to each other or are categorised)… AND … We can represent capabilities (in terms of interdependencies and delivery) on the timeline

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