Kaseya Fundamentals Workshop

1. Kaseya Fundamentals Workshop DAY FOUR Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.5 Last updated March, 2014

2. Day Three Review • State Based Monitoring • Event Based Monitoring • Monitoring Labs • Introduction to Agent Procedures

3. Kaseya Fundamentals Workshop LAB REVIEW

4. What is Covered? • Agent Procedures • Policy Management • Standard Solution Package • Systems Management Configuration Wizard

5. Kaseya Fundamentals Workshop AGENT PROCEDURES

6. Agent Procedure Variables • Procedure Variables* • Variables defined within an Agent Procedures • Use the # symbol to call the variable #AgentTemp# • Managed Variables (Machine Group specific Variables) • Variables defined using Managed Variables function • Use the <> symbol to call the variable <FileLocation> • Global Variables • Variables defined within an Agent Procedures, but available to other procedures • Define the variable #global:VariableName# *NOTE: Agent Procedures and Procedure Variables have a lifespan of 2 hours.

7. Agent Procedure Variables • Managed Variables (Machine Group specific Variables) • Variables defined using Managed Variables function • Use the <> symbol to call the variable <FileLocation> • Public Variables - all users have access to the variable. • Private Variables - only accessible to the VSA user who created the variable.

8. Agent Procedures • Agent Procedures Examples • Application Deployment • Modifying Windows Registry • Review Standard Solution Package Maintenance Procedures • Viewing Agent Procedure Logs • Use the Write Procedure Log Entry to enter feedback or return information about the Agent Procedure. • VISIT the help files for IF-ELSE-STEP Commands

9. Kaseya Packager • The Packager is a wizard tool used to create an installation package when the existing install packages may need user interaction and may not include some pre- and/or post-installation steps. • Packager evaluates the state of the target machine before and after the installation process.

10. How the Packager Works? • In Windows, the state of the target machine is simply the state of the Windows registry and its file system. • The Packager compiles the differences in the before and after states into a single executable file—the package—that can be distributed via agent procedures to any managed machine.

11. Agent Procedure Resources • Visit Kaseya Community • http://community.kaseya.com • Under Resources and KnowledgeBase • Review the Help Files for Command step definitions. • Complete the Hands-On lab to become fluent with the editor and procedure command structure.

12. Kaseya Fundamentals Workshop POLICY MANAGEMENT

13. Policy Management • Manage Agent Settings • Create Filters for Policy Application • Utilizing Views • Policy Application • Policy Overrides and Exceptions • Scheduling Policy applications

14. Policy Management

15. Policy Management • Policy Assignment • Organization or Machine Groups • Multiple Policy Assignments • Precedence Level • Folder Level – First Come First Served • Policy Level – First Come First Served • VSA Specific Module Functionality – Overrides Policy • Automatic Policy Deployment • Compliance Check

16. Policy Creation and Organization • Creating Policies for the different modules • Policy for Basic Agent Configuration. • Agent Menu • Credentials • Policy for Patch Management • Policy for Monitoring • Policy for Agent Procedures

17. Kaseya Fundamentals Workshop STANDARD SOLUTION PACKAGE

18. Standard Solution Package • Quickly configure and apply machine management policies • Audit Scheduling • Monitoring • Alerts • Patch Management • Agent Procedures for Routine Machine Maintenance • Policy is assigned to an Organization • Will not override current Agent Configuration

19. Standard Solution Package • What does it include? • Policies • Agent Procedures • Monitor Sets • Event Sets • Views • Patch Management Policies • Standard Solution Package creates a Cabinet / Folder – System / Core

20. Standard Solution Package • Supported OS platforms • Microsoft Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7, 2012 • Apple Macintosh Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion) • Linux OS SuSELinux Enterprise 10 and 11, Red Hat Enterprise Linux 5 and 6, Ubuntu 8.04 and higher, and OpenSuSE 11, CentOS 5 & 6

21. Standard Solution Package • 3rd Party Systems Supported • Email/Messaging • Exchange 2003, 2007, 2010, SMTP, IMAP, POP3, Blackberry Enterprise Server • AntiVirus / AntiMalware • Symantec AntiVirus v10, Corporate Edition v10, Endpoint Protection v11 • McAfee VirusScan / Enterprise, Total Protection, Endpoint Protection • Sophos AntiVirus • Trend Micro OfficeScan v10, Worry-Free Business Security v11 • AVG Technologies AntiVirus v8 • Kaspersky Endpoint Security v8 • Microsoft Security Essentials, Forefront Endpoint Protection • Microsoft Security Center Integrated 3rd Party AV/AM Products • Backup/Recovery • Symantec Backup Exec v10 / 11 / 12 / 12.5 / 2010 / 2012 • Computer Associates BrightStor ARCServe Backup r11.1 / 11.5 / 12 / 12.5 / 15 • Database Servers • Microsoft SQL Server 2005/2008/2008 R2 • Remote Access • Terminal Server, Citrix MetaFrame / Presentation Server / XenApp • Network Infrastructure • Microsoft Active Directory, File & Print, DHCP Server, DNS Server, FTP Server • Web Servers • Microsoft IIS 6/7, SharePoint Server 2007 / 2010

22. Standard Solution Policies • How to make changes to the Standard Solution Package • From the System -> Import Center create a copy of the Policy System/Core Folder by Exporting and Importing the folder • NOTE: Rename the original Core Folder before performing the import. • Create Labels for the policies to keep track of versions. • Must abide by Policy application precedence Rules

23. Day Four Wrap Up Q&A Day Four Hands On Labs • Day Five Topics • Ticketing • Live Connect • Computer Quick View • Site Customization • Info Center / Reporting