Kaseya Fundamentals Workshop

1. Kaseya Fundamentals Workshop DAY ONE Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.2 Last updated on August 20, 2012

2. Kaseya Fundamentals Workshop OVERVIEW

3. Kaseya Fundamentals Workshop • Pre-requisite • Being familiar with general system admin tasks • What is covered? • Agent • Audit • Patch Management • Monitor • Ticketing • Agent Procedures • Remote Control • Live Connect • Policy Management • System • Info Center • Duration • 5 day, 3 hours of lecture and lab per day • 13 weeks or 91 days of access to portal and lab

4. What is included? • 5 x 3 hours of instructor-led online sessions • Delivered in one week, Mon-Fri, 3 hours per day. • 13 weeks (or 91 days) of unlimited access • Training materials includes training videos, interactive videos, self-assessment quizzes, and reading material available 24x7. • 160 hours of virtual lab • Virtual labs include five dedicated virtual machines and one VSA account, accompanied with hands-on exercises and step-by-step instructions. • 40 hours will expire after the first week • 10 hours per week for the next 12 weeks • 1 Certification Test

5. Certification Test • Available 24x7 during the 91 days • The passing grade is 90 out of 100 • Includes two parts: • Theory • 30 points • 30 minutes for 30 multiple-choice or T/F questions • Unlimited number of attempts; highest-grade • Hands-on • 70 points • 2 hours for 24 randomly selected tasks • Only one attempt is included for free

6. Why do I need the certificate? • With KCA your company will receive Premium Service Status. • Contact your salesperson for details of the advantages of Premium Service Status. • Adding KCA to your resume will make you more competitive in the IT market.

7. Roadmap! • Monday, Day One • Overview • System Architecture • Agents • Tuesday, Day Two • LAB Review • Agent Template and Policy Management Concepts • Audit • Patch Management • Wednesday, Day Three • LAB Review • Monitor • Ticketing • Thursday, Day Four • LAB Review • Agent Procedures • Remote Control • Live Connect • Friday, Day Five • LAB Review • Agent Template vs. Policy Management • System • Info Center • Monday, Day One • Overview • System Architecture • Agents • Tuesday, Day Two • LAB Review • Agent Template and Policy Management Concepts • Audit • Patch Management • Wednesday, Day Three • LAB Review • Monitor • Ticketing

8. How can you ask your question? • Type your question in the GoToMeeting Chat • From time to time, I will stop to answer them • If you have a burning question, you can also raise your hand to indicate that you need an answer quickly! • For offline questions, send them to training@kaseya.com

9. Kaseya Fundamentals Workshop IT Scholars LMS Web Site Overview

10. Let’s Start! • Go to www.it-scholars.com • Create a new account

11. Create a New Account • The required fields are marked by * • Username should be in the format of firstname.lastname and should NOT include: " / \ [ ] : ; | = , + * ? < > @ • Do not use your bank account password • A good password is 6 to 10 characters long • Use your work email

12. Create a New Account • Your Kaseya Customer ID is the first 6 letters of your Kaseya License Code (see System > License Manager). • If you do not have a Skype or Google Talk account, just enter: “Do not have one!” • If you do not know what is your Kaseya Sales Rep’s email, just enter: “training@kaseya.com".

13. Note • After clicking on Create my new account button, you may receive a “Session Key Error” message • This is related to the Cookie security settings in your browser. • You can add www.it-scholars.com to list of your trusted sites to address this issue. • Alternatively, you can use Chrome as its default security settings are more relaxed than other mainstream browsers.

14. Create New Account • Once successfully submitted, you will receive an email confirmation with a link to confirm your account. • After visiting the confirmation link, you can login to the portal • www.it-scholars.com • Chrome is a preferred browser

15. Enroll In This Week’s Kaseya Fundamentals Course • Once successfully logged in, click on the Kaseya Fundamentals course for this week

16. Enroll In this week’s Kaseya Fundamentals Course • The enrolment key is 2012 • Or the instructor would provide the key

17. Progress Check • Were you able to create your account on www.it-scholars.com? • Were you able to enroll in the course?

18. Questions? • Please type your questions in the chat section of your GoToMeeting window. • Remember that you can always send your questions to training@kaseya.com too. • If you are falling behind the steps in the lab, please just watch the presentation, take some notes, and perform your labs after the lecture.

19. Kaseya Fundamentals Workshop Workshop Course Home Page Overview

20. This Workshop You can safely ignore this part! You can safely ignore this part! Orientation Video Announcements Quick Links Lecture Notes and Recorded Videos Show Only This Module Four-Step Reinforcement Learning Agent Module

21. Workshop Course Home Page • New forum • No need to visit this link as you receive an email for any announcements posted. • Quick Links: • Access Your Virtual Lab • You can access an already scheduled virtual lab or schedule one on-demand. • Pre-Schedule Your Virtual Lab (Optional) • You can pre-schedule, edit, and cancel your virtual labs and certification tests. • Check for Your Remaining Quota (Optional) • You can check how much of your quota is still available. • Request for More Quota (Optional) • You can request for more quota, if need be.

22. Access You Virtual Lab • If you have not scheduled your virtual lab yet, you will see this window, allowing you to schedule your virtual lab on demand.

23. Pre-Schedule Your Virtual Labs (Optional)

24. Check Your Remaining Quota (Optional) 600 minutes or 10 hours of virtual lab per week

25. Request for More Quota (Optional)

26. Workshop Course Home Page(cont.) • Lecture Slides and Recorded Videos • The most updated lecture slides and recorded videos can be downloaded from the links listed here. • Day One: AGENT • Each Kaseya modules has its own separate section. • All modules are structured exactly the same way, following the Four-Step Reinforcement Learning Process. • You can click on the hollow square on the right side of each separate section to focus on the training materials listed under only that section.

27. 4-Step Reinforcement Learning • Step 1: Being Exposed! • A new concept is introduced by the instructor. If you missed it, you can watch the streaming videos before the next lecture. • Step 2: Getting Involved! (Optional) • If after listening to the lecture (or watching the videos in Step 1), you have not yet comfortable with all the concepts, you can practice using the interactive videos after the lecture is over. • Step 3: Practice Makes Perfect! • You can practice using your dedicated virtual lab during the lecture sessions, following the steps introduced by the instructor. If you fall behind, just listen to the lecture and take notes. You can perform your lab assignments after the lecture is over. • Step 4: Mastering the Concepts! (Optional) • You can read about all the detailed functions available in each Kaseya module by reading the corresponding book chapters. You can then assess your knowledge by taking a quiz.

28. Progress Check • Are you familiar with the IT Scholars’ LMS Web site? • Are you familiar with the Kaseya Fundamentals Workshop Course Home Page? • Were you able to download the lecture slides for Day One?

29. Questions? • Please type your questions in the chat section of your GoToMeeting window. • Remember that you can always send your questions to training@kaseya.com too. • If you are falling behind the steps in the lab, please just watch the presentation, take some notes, and perform your labs after the lecture.

30. Kaseya Fundamentals Workshop Virtual Labs Overview

31. Background Story • Imagine that you were just hired by Florida International University (FIU) as the lead IT Administrator to manage 500 computers. • Obviously, we cannot provide each one of you with 500 computers to play with! • Instead, we provide each one of you with a virtual environment that has • One shared SaaS Kaseya Server • 5 dedicated virtual machines • One NAT router

32. Background Story • The virtual machines are distributed in four buildings • School of Computing & Info. Sciences (SCIS) • Machine Room (MR) • Green Library (GL) • College of Engineering & Computing (CEC) • More information about your environment • 1 xKServer(a SaaS Account with System Role) • 1 xWindows 2003 Server (Domain Controller) • 4 xWindows XP (only 2 in the domain) • 1 xLinux (playing as a NAT router)

33. FIU’s Network Diagram Kaseya Server Your Laptop/Desktop Internet 192.168.0.0/24 192.168.0.1 192.168.2.1 192.168.2.0/24 192.168.3.1 192.168.1.1 NAT ROUTER 192.168.3.0/24 192.168.1.0/24 Instruction Lab Machine Room Guest Desktops PCs & Laptops ws1 pc1 guest1 dc 192.168.3.10 192.168.2.100 192.168.1.100 192.168.0.100 192.168.0.10 192.168.1.10 … … … … MR GL SCIS CEC

34. Technical Information • KServer:saas12.kaseya.net • NAT Router has 4 network cards: • 192.168.0.1, 1.1, 2.1 and 3.1 • SCIS hosts workstation 1 (ws1) with one card: • ws1.scis.fiu.edu - 192.168.0.100 • MR hosts domain controller (dc) with 3 cards: • dc.mr.fiu.edu - 192.168.0.10, 1.10, and 3.10 • GL hosts guest 1 (guest1) with one card: • guest1.gl.fiu.edu - 192.168.1.100 • CEC hosts personal computer 1 (pc1) and laptop 1 (laptop1), each with one card: • pc1.cec.fiu.edu - 192.168.2.100 • laptop1.ced.fiu.edu – 192.168.2.200

35. Let’s Start Our Virtual Labs • Find the link to Virtual Lab and clink it. • Simply enter hours/minutes and Confirm. • Three hours may be sufficient for today.

36. Virtual Labs PortalNetwork Diagram

37. Virtual Labs PortalData Sheet

38. Virtual Labs PortalConnection Info • Link to the KServer • RDP connection information to your five dedicated virtual machines • HostName:PortName

39. Alternative Ways to RDP toYour Virtual Machines • You can use any RDP client of your choice • Windows • Microsoft Terminal Server Console (mstsc.exe) • MAC • Remote Desktop Connection • CoRD • Linux • Rdesktop • Web Browser • webRDP, an applet embedded in the Virtual Lab Portal • …

40. Connecting to Your Virtual Machines Using mstsc.exe • On your local Windows Machine • Go to Start > Run • Type mstsc.exe

41. Use mstsc.exe to connect to dc • Enter Host:Portfor Computer; see Data Sheet • Enter your own username and password • Domain is FIU

42. Use webRDP to connect to dc

43. Note on RDP Connections • Sometimes when using webRDP, you may experience that the keyboard and/or mouse do not work. Simply reconnect to resolve the issue (click on the tab). • To improve the performance of your RDP sessions, you should get rid of the background wallpaper in the XP machines. • For slow connections, you may choose to use 5 instances of mstsc.exe rather than webRDP.

44. Control Buttons and Timer • You do not need these buttons for any of the exercises, but just in case you want full control over your dedicated machines, they are provided to you. • Note: Refresh provides you with a fresh copy of the virtual machine! • Using + or – you can adjust the remaining time of your virtual lab. • Use the eject button to cancel your lab.

45. Your Account on KServer • After scheduling your virtual lab for the first time, a tenant account on our SaaSKServer will be automatically created for you and your username and password will be synced with your account at IT Scholars. • Note: Your account on VSA is only active during a scheduled virtual lab. • If it complains that your account is disabled, it simply means that your virtual lab ran out of time or you forgot to schedule one.

46. Final Notes on Virtual Labs • Before working on the labs, make sure that you are completely familiar with • the background story • the network diagram • the building names • the name of the virtual machines • Sometimes we refer to your virtual machines as servers and workstations • Servers: dc • Workstations: ws1, guest1, pc1, and laptop1

47. Final Notes on Virtual Labs(cont.) • Please Follow the Presentation • Don’t worry if you can’t complete the LABs. • You can finish the labs as homework. • Review Steps • Watch the streaming videos (Step 1) • Work with the Interactive Videos (Step 2) • Practice in Your Virtual Lab (Step 3) • Check the correctness of your work by looking at the screenshots included lab review slides at the beginning of the next slide set. • Scan the Book Chapter & Take the Quiz (Step 4)

48. Progress Check • Were you able to start your virtual lab? • Were you able to logon to the Kaseya VSA? • Were you able to logon to your virtual machines (i.e., dc, ws1, guest1, pc1, and laptop1)? • Hint: Your username/password is the same everywhere (see Data Sheet)

49. Questions? • Please type your questions in the chat section of your GoToMeeting window. • Remember that you can always send your questions to training@kaseya.com too. • If you are falling behind the steps in the lab, please just watch the presentation, take some notes, and perform your labs after the lecture.

50. Kaseya Fundamentals Workshop SYSTEM ARCHITECTURE