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Unit Three

Unit Three. Communication by Phone. Unit Goals What you should learn to do: Making a phone call Answering the phone Talking on the phone Leaving and taking/filling in a message Passing the message to the person called Extending a phone call What you shoule know about:

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Unit Three

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  1. Unit Three Communication by Phone Unit Goals What you should learn to do: Making a phone call Answering the phone Talking on the phone Leaving and taking/filling in a message Passing the message to the person called Extending a phone call What you shoule know about: Phone service in the USA Good or bad of cell phone The subjunctive mood

  2. Talking Face to Face • Being All Ears • Maintaining a Sharp Eye • Trying Your Hand

  3. Talking Face to Face Sample One Follow the Samples Any Message, Sir? Gao: Hello, ABC Company. May I help you? George: Hello. This is George Richter. May I speak to Mr. Zhang Lihua? Gao: I’m sorry, but he’s not in at the moment. George: When will he be expected? Gao: He’ll be back in a few minutes. George: Thank you, I’ll call back. Gao: Any message, sir? George: Well, maybe... Would you mind telling him that his order will be ready on Thursday and asking him to call me any time before lunch. My phone number is 368-1130. Gao: I’ve got it. George: Thank you very much. Gao: You are welcome.

  4. You Must Have the Wrong Number Sample 2 Lady: Hello, who’s calling, please? Bill: Hi, Nancy! This is Bill. How’re you doing? Lady: I’m sorry, but I’m ... Bill: Have you finished your paper? Lady: I’m sorry. You must have the wrong number. This isn’t Nancy. Bill: Is this 574-0731? Lady: No. It’s 547-0371. Bill: I’m sorry. Lady: That’s all right.

  5. Act Out Task One Task Two Task Three Task Four Task Five

  6. Act Out 1 2 A: Hello. B: Hello. I’d like to speak to Dr. Heckler. A: Who? B: Dr. Werner Heckler. A: Nobody here by that name. B: I’m sorry. I must have dialed the wrong number. Task: You want to call Dr. Sun, but you dial the wrong number. A: This is the operator. What city, please? B: New York. A: Yes, go ahead, please. B: Can you tell me the number of the Bank Street Health Clinic? A: The number is 353-1213. Task: You want to know the number of the employment office in Chicago.

  7. Act Out 3 A: Hello. This is Elise Young. May I speak to Anna Stehlin? B: I’m sorry, but she’s not here right now. Can I take a message? A: Yes. Please tell her that her mother is coming tomorrow afternoon. Ask her to call me this afternoon at 653-8923. B: Ok. I’ll tell her as soon as she gets home. A: Thanks a lot. B: You’re welcome. Goodbye. Task: You are calling Belinda, but she isn’t available. You are asked to leave a message. 4 A: Hello. Is this the Chemistry Department? B: Yes, it is. A: May I please speak to Mr. Mifflin? B: I’m sorry. He doesn’t want to be disturbed right now. He’s doing an experiment. A: Then may I speak to Mr. Miller? B: I’m sorry. He is doing the experiment, too. A: OK. I’ll call back. Thank you. Task: You are calling Mr. Smith, but he is at a meeting. Then you want to speak to Mrs. Brown, but she is at the meeting, too. So you have to call back.

  8. Act Out 5 A: This is the art museum. Can I help you? B: Yes. Can you tell me ... er, what are your hours, please? A: The museum opens at ten in the morning. B: Opens at ten ... A: And we close at half past four. B: Great. Thanks a lot. Task: You are calling the City Library to find out the work hours.

  9. Put in Use • Exercise 1 • Exercise 2

  10. You: Hi, Judy. It’s Mike. May 1 __________ to Ken? Judy: I’m sorry, Mike, but Ken’s not here now. You: He isn’t? 2 _____________? Judy: He’s at a movie. You: A movie? Who’s he with? Judy: Well, uh, I think he 3 _____________ Eva. You: With Eva?!! He’s at a movie with Eva? Judy: Would you like to 4 _________________, Mike? You: Yes, please! Tell him to 5 __________ at 667-3452 this evening. Judy: Call you at 6 __________. OK. You: Thanks a lot. Judy: You’re 7 __________. Goodbye. 1 Imagine you are calling Judy. Complete the following conversation with her by filling out the blanks. I speak Where is he might be with leave a message call me 667-3452 welcome

  11. Imagine you are a nurse of a hospital and you are calling Mr. Smith, but he is not in. His secretary is answering the phone. Fill in the blanks according to the Chinese version provided. S: Hello? Y: 1. ( 您好！史密斯先生在吗？) S: I’m sorry, but he’s not in now. Would you like to leave a message? Y: 2. (是的。请告诉他给医生办公室打个电话。号码是 864-3509。) S: 864-3509. OK. What time he’d better call? Y: 3. (最好是今天下午2点左右.) S: I’ll tell him as soon as he’s back. Y: 4.(多谢！) S: You’re welcome. Goodbye. Hello. May I please speak to Mr. Smith, please? Yes, please. Tell him to call the doctor’s office. The number is 864-3509. It’d be best if he could call this afternoon, at about 2 o’clock. Thanks a lot.

  12. Being All Ears Listen and Read Listen and Decode Listen and Respond Listen and Match

  13. Listen and Decode 1. Listen to Dialogue 1 and decode the message by finding the correct choices in the brackets according to what you hear. Tom Williams arrives at Chang dong Airport. He calls his friend, 1 ( Dr. Nan, Dr. An, Dr. Wan). His friend is surprised by his 2 ( late, early, punctual) arrival. She is going to pick him up at the 3 (airport, hotel, office). Then she is going to take him to the 4 (hotel, department, company), which is just a 5 (five-minute, ten-minute, fifteen-minute) walk to the school.

  14. Listen and Respond 2. Listen to the dialogue again, and then answer the following questions orally. 1) Whom did Tom want to speak to? Dr. An 2) Where is Tom from? Miami university 3) Why wasn’t Dr. An there to meet Tom at the airport? He took the earlier flight 4)How was Tom’s trip? Very nice 5) Where did Dr. An drive Tom to, the hotel or the school? The hotel

  15. Listen and Read A Telephone Message 5. Now listen to something more challenging ---- a passage with some blanks for you to fill in. The words in the brackets will give you some hints. A glance beforehand at the word list provided below will be of some help to you. Have you ever taken 1 (what?) __________________? Did you have the chance to pass a message to a person after you had received a call for him? Have you ever written 2(what?) ________? Communicating by 3 (what?) _______ is a skill you need both 4 (where?)__________and on the job. Whether the message you take is 5 (what kind?)__________ or job related, there are certain 6 (what?) ______ you must know. First,you must know what information 7 (what) __________ should carry. How do you decide this? Ask yourself what you would like to know if you got a telephone message. What do you 8 (do what?) ________ when someone says “Anne called”? The message “Anne called” has already told you 9 (what?) __________. You might ask, “What did Anne want?” or 10 (what else?) ____________________ Not everyone leaves a message, especially 11 (who?) _______________. Sometimes people just call. But the person who wasn’t in to answer the call may still have 12 (what?) __________. He or she not only wants to know who called but also 13 (what?) ______________. Sometimes 14(who?)_______________ may leave a telephone number. This person wants you to know how to 15 ( do what?) ______ him or her. a telephone message a memo phone at home personal skills a message expect who called “What was the message?” friends and family questions WHEN they called the person calling reach

  16. Column A If you are going to take a message, you must know certain The person who asks you to take a message may leave you his telephone number because he wants you to know Column B a. numbers.  b. skills.  c. tasks.  d. persons.   a. who he is.b. when he is in.c. why he calls you.d. how to reach him. b b Listen and Match 6. Listen to the passage again and match the information in Column A with the choices in Column B.

  17. Maintaining a Sharp Eye Passage I For Conversation Press # 1 Related Information Intensive Study Practice

  18. Related Information A Cell Phone 手机 A cell phone is a small telephone you can carry with you that operates through networks of radio antennas or space satellites. Other expressions of a cell phone: a. a cellular phone/telephone b. a mobile phone /telephone c. a handset ATM 自动取款机 ATM is the abbreviation for automated teller machine. ATMs are found in business districts and shopping malls. People use them to get cash from their bank accounts and in many places, to pay for gas, groceries, and other things.

  19. Related Information A Voice Mail 有声邮件 A voice mail is a telephone answering system on which spoken messages are left by one person for another.

  20. Intensive Study • Text • Difficult Sentences • Important Words

  21. Passage I For Conversation Press # 1 1 (Para. 1) I’ve got a cell phone, email and voice mail. But why am I so lonely? (Para. 2) A funny thing happened on the way to the communications revolution: we stopped talking to one another. (Para. 3) I was walking in the park with a friend recently, and his cell phone rang, interrupting our conversation. There they were, talking and talking on a beautifully sunny day and I became invisible, absent from the conversation. (Para. 4) The park was filled with people talking on their cell phones. They were passing other people without looking at them, saying hello, noticing their babies or stopping to pet their puppies. Evidently, the untethered electronic voice is preferable to human contact. (Para. 5) The telephone used to connect you to the absent. Now it makes people sitting next to you feel absent. Recently I was in a car with three friends. The driver hushed the rest of us because he could not hear the person on the other end of his cell phone.There we were, four friends zooming down the highway, unable to talk to one another because of a gadget designed to make communication easier. 2 3 4

  22. (Para. 6) Why is it that the more connected we get, the more disconnected I feel? Every advance in communications technology is a setback to the intimacy of human interaction. With email and instant messaging over the Internet, we can now communicate without seeing or talking to one another. With voice-mail, you can conduct entire conversations without ever reaching anyone. If my mom has a question, I just leave the answer on her machine. (Para. 7) As almost every conceivable contact between human beings gets automated, the alienation index goes up. You can’t even call a person to get the phone number of another person any more. Directory assistance is almost always fully automated.   (Para. 8) Pumping gas at the station? Why say good morning to the attendant when you can swipe your credit card at the pump and save yourself the bother of human contact? 5 6 7 8

  23. (Para. 9) Making a deposit at the bank? Why talk to a clerk who might live in the neighborhood when you can just insert your card into the ATM? (Para. 10) Pretty soon you won’t have the burden of making eye contact at the grocery store. Some supermarket chains are using a self-scanner so you can check yourself out, avoiding those annoying clerks who look at you and ask how you are doing. (Para. 11) I am no Luddite. I own a cell phone, an ATM card, a voice-mail system, an email account. Giving them up isn’t an option--- they are great for what they are intended to do. It’s their unintended consequences that make me cringe. 9 10 11 12

  24. Difficult Sentences 1. (Title) For Conversation Press # 1 通话按1号键。 e.g. For redialing, press the # key. 2. (Para. 3) I was walking in the park with a friend recently, and his cell phone rang, interrupting our conversation. 最近我和一位朋友正在公园里散步，突然他的手机响起来，打断了我们的谈话。 e.g. The child fell, striking his head against the door and hurting it slightly. 3. (Para. 3) There they were, talking and talking on a beautifully sunny day and I became invisible, absent from the conversation. 在一个阳光明媚的日子，他们在那儿谈啊谈，而我却被冷落，成了谈话的局外人。 e.g. Marta sat in the armchair, reading an magazine.

  25. 4. (Para. 5) There we were, four friends zooming down the highway, unable to talk to one another because of a gadget designed to make communication easier. 我们四位朋友坐在车里，飞驰在高速公路上，却因为有了那个被设计来方便通信的小玩艺儿而不能互相交谈。 e.g. My room is on the fourth floor, its window overlooking the beach. 5. (Para. 6) Why is it that the more connected we get, the more disconnected I feel? 为什么我们联系得越多我却越感到失去了联系呢？ e.g. Why is it that you know so much? 6. (Para. 7) As almost every conceivable contact between human beings gets automated, the alienation index goes up. 随着人们之间几乎每一种联系都变得自动化起来，疏远的指数就上升。 e.g. They smiled as their eyes met. . 7. (Para. 8) Pumping gas at the station? 你在加油站加油吗？ e.g. (Are you) Making a deposit at the bank?(Para. 9)

  26. 8. (Para. 8) Why say good morning to the attendant when you can swipe your credit card at the pump and save yourself the bother of human contact? 既然你可以用信用卡在加油泵旁自动刷卡，免于与人打交道的麻烦，何必还要对加油站的工作人员打招呼呢？ e.g. Why smoke when you know it is so unhealthy? 9. (Para. 10) Some supermarket chains are using a self-scanner so you can check yourself out, avoiding those annoying clerks who look at you and ask how you are doing. 有些超市连锁店正在使用自动扫描仪，你可以自己结账，避开那些令人心烦的店员，他们总是看着你问长问短。 e.g. She is unemployed, so she is looking for a job. 10. (Para. 11) I am no Luddite. 我并不反对自动化。 e.g. Don’t cheat her. She’s no fool. 11.(Para. 11) Giving them up isn’t an option —— they are great forwhat they are intended to do. 放弃他们并不可取——人们赋与它们的功能太美妙了。 e.g. Going there isn’t a good idea —— it’s too far away from here. 12. (Para. 11) It’s their unintended consequences that make me cringe. 只是他们无意中带来的后果却使我感到不寒而栗。

  27. Important Words lonelyadj.alone and feeling sad, lonesome 孤独的，寂寞的 e.g. Without friends, Selena felt lonely in the city she had just arrived in. Recently adv.not too long ago; starting not too long ago and still going on, (syn.) currently e.g. I saw my friend recently; we had dinner together last week. evidentlyadv.as it appears, seemingly, (syn.) apparently 明显， 显然 e.g. Mr. Lowenberg evidently regarded this as a great joke. Preferableadj.better or more suitable, to be preferred 更可取的； 更好的 e.g. She found life in the city preferable to her quiet life in the country. connect v. to attach, join together; to reach sb. by telephone 连接，接通 e.g. The telephone operator connected me with the human resources department.

  28. Unableadj.not able, incapable 不能的， 不会的 e.g. I am unable to cycle to school because my bicycle is broken. advance n.an improvement, (syn.) a breakthrough 前进， 进展 e.g. There have been great advances in medicine in the last 50 years. deposit v.to place sth. valuable, such as money, in a bank or brokerage account; to place valuables for safekeeping 存放， 存储 n.  a partial payment to hold goods or property until the buyer makes complete payment定钱 e.g. Sam deposited ten dollars in his savings account. Insert v.to put sth. into, between, or among 插入， 嵌入 e.g. The old lady carefully inserted the letter into an envelope carefully. Chainn.a series of related things or events; a group of stores, restaurants 一连串；连锁店 e.g. The king’s murder started a chain of events that led to a war.

  29. accountn.money kept in a bank for present or future use 账，账户 e.g. I have a checking account at Metropolitan Bank. Consequence n.the result of doing sth. 结果， 后果 e.g. He drank heavily and died as a consequence.

  30. Practice Read and Think Read and Complete Read and Translate Read and Simulate

  31. Read and Think Answer the following questions according to the passage. • Why does the author feel lonely with a cell phone, e-mail and voice mail in hand? • Because people stopped talking face to face to one another. • Why does he become invisible and absent from his conversation with his friend? • Because his friend was busy talking on his cell phone, completely forgetting his presence. • Why does he think cell phones are preferable to human contact? • Because they can be used anywhere and anytime. • What are the advantages of e-mail and voice mail? • With e-mail, we can communicate without seeing or talking to one another; and with voice mail, • we can conduct entire conversations without ever reaching anyone.

  32. Read and Think • What’s the consequence brought about by the communications technology? • People lose their intimacy of interaction • What’s the author’s attitude towards the communications revolution? • He thinks it’s great, but worries about its unintended consequences.

  33. Read and Complete Fill in the blanks with the proper words and expressions given below, changing the form if necessary. lonely interrupt invisible evidently preferable advance attendant insert deposit chain burden pet 1. Over-working can be a __________ on both body and mind. 2. New __________ in medicine improve the quality of health care. 3. Without friends, he felt __________ in the city he had just arrived in.   4. Music is __________; we can hear it and feel it, but not see it.   5. She forgot to __________ the letter into the envelope.   6. The Queen’s __________ were always surrounding her.   7. She loves her cat and often __________ it on the back. burden advances lonely invisible insert attendants pets

  34. Read and Complete 8. That restaurant is part of a large ________, which you can find in cities all over the country. 9. A dark suit is __________ to a light one for evening wear. 10. Linda has $500 on __________ in her account. 11. The picnic was ____________ by a hard shower yesterday. 12. __________, he likes music so much that he’s taking piano lessons. chain preferable deposit interrupted Evidently

  35. Read and Translate Translate the following sentences into English. 1. 请给家里打个电话，告诉他们我正在去公司的路上。(on the way to) Please dial home and tell them I’m on the way to the company 。 2. 从那时起生产就一直没有倒退过。(setback) Since then there has never been any setback in production. 3. 我看见他把钥匙插入锁中。(insert … into) I saw him insert the key into the lock. 4. 我建议你把钱存入银行.(make a deposit) I suggest that you make a deposit at the bank. 5.昨天王先生结账离开了那家旅馆。(check out) Yesterday Mr. Wang checked out from that hotel.

  36. Read and Simulate Pay attention to the italicized parts in the English sentences and translate the Chinese sentences by simulating the structure of the English sentences. 1. The park was filled with people talking on their cell phones. The hall was filled with young people watching the performance. 大厅里挤满了等待面试的学生。   村子的广场上挤满了看世界杯足球赛的人。 The hall was filled with students waiting for the interview. The square of the village was filled with people watching the football match of the World Cup. 2. The telephone used to connect you to the absent. I used to write poems when I was his age. 过去我们常常种漂亮的玫瑰花。   过去彼得常常到那个小镇去。 We used to grow beautiful roses. Peter used to go to the small town .

  37. 3. Why is it that the more connected we get, the more disconnected I feel? Why is it that the temperature in the room is rising higher and higher? 这个结论为什么会是错的呢？   她为什么会比我唱得还好呢？ Why is it that this conclusion is wrong? Why is it that she can sing better than I? 4. As almost every conceivable contact between human beings gets automated, the alienation index goes up. This thought grew as the days passed. 随着我对他的进一步了解，我发现我对他的第一次印象是正确的。   随着年龄的增长，我们变得更聪明。 As I knew him better, I discovered that my first impression of him had been/was right. We get wiser as we get older.

  38. 5. Why say good-morning to the attendant when you can swipe your credit card at the pump and save yourself the bother of human contact? Why talk to a clerk who might live in the neighborhood when you can just insert your card into the ATM? 既然能用塑料，何必非要用木料呢？   既然你能自己做，何必非要让我做呢？ Why use wood when you can use plastic? Why ask me to do it when you can do it yourself? 6. Pretty soon you won’t have the burden of making eye contact at the grocery store. Pretty soon you won’t take the trouble to go to the village on foot.   用不了多久，你就可以免去为他做早饭的负担。   用不了多久，您就不必费神每天早晨送她去上学了。 Pretty soon you won’t have the burden of cooking breakfast for him. Pretty soon you won’t take the trouble to send her to go to school every morning.

  39. Trying Your Hand Applied Writing Read and Simulate Simulate and Create

  40. Read and Simulate Read the following two samples of telephone messages and learn to fill in the form or write your own. Telephone Message Date June 3rd Time 9:30 A.M. (  ) P.M. ( ) From: Mr. George Wilson Tel No: 5831625-24 To: Mr. David ( ) TELEPHONED (  ) PLEASE RING ( ) CALL TO SEE YOU ( ) WILL CALL AGAIN ( ) WANTS TO SEE YOU ( ) URGENT Message: Mr. George Wilson called to say that he was back from the Singapore Trade Fair. You are expected to call him back when you are free. Signed: Karen

  41. Read and Simulate Mr. Patel, Mrs. Lung, Apt. 14L next door, wanted 3 cans of cola, 2 gallons of milk. You sent 2 cans of cola, 3 gallons of milk. She wants you to call her at 555-8789 when you are back. Naresh 2 P.M.

  42. Simulate and Create • Use the information below to fill out the “WHILE YOU WERE OUT” form. Ben is an assistant at Sam’s Auto Repair. A customer, Mary Adams, called Sam at 3:15, but Sam wasn’t in. Then Mary asked Ben to tell Sam that she could get her car at 4 P.M., but she asked Sam to call her back and tell her the repair cost. Her number is 396-8067.

  43. Simulate and Create To _________ WHILE YOU WERE OUT Date __________ Hour __________ From _______________ Of ________________________ Phone _____________________ Area Code Phone Number ( ) Telephoned ( ) Returned Call ( ) Call Back ( ) Will Call Again ( ) Important ( ) Urgent Message Signed __________ Sam 3:15 Mary Adams 396-8067   Call back to tell her the repair cost. She can get her car at 4 P.M. Ben

  44. Reference Simulate and Create • Write a telephone message according to the information below. You are working at an office of a school. It is 11 a.m. A call comes in for Kathy. She is teaching a class. It is Mrs. Ross who wants to sign up for summer classes. She wants Kathy to call her before 3 p. m. today at 426-1103.

  45. Reference Mrs. Kathy, Mrs. Ross wants to sign up for summer classes. Call her at 426-1103 before 3 p.m. Rose 11 a.m.

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