Disaster Planning in Legal Services

1. Disaster Planning in Legal Services June 15, 2007 www.lsntap.org

2. Presenters • Kristy Boyer, Legal Aid Foundation of Metropolitan Chicago • William Guyton, Legal Services of Alabama

3. Goal of Session • Give you an overview of what you need to start • Point you to resources of value • Get real-life examples and lessons learned from an urban and rural program

4. Overview of Session • Review the Fundamentals • Lessons Learned • Q & A: Where are You in Disaster Planning?

5. Fundamentals Kristy Boyer

6. What are Fundamentals? • Knowing Important Terms • A Bit on Gathering the Troops • Review 8 Phases of Planning

7. Important Terms • Disaster Recovery • Organizational Continuity • Risk Analysis • Organizational Impact Analysis (BIA / OIA) • Recovery Time Objectives • Recovery Point Objectives • Work Area Recovery

8. Gathering the Troops • Disaster Recovery Committee • Consider getting a diverse group: executive, administrative, technical, accounting, and union representatives • Consider Branch office disaster committees • Getting Buy-In

9. Start Planning: The 8 Phases • Risk Assessment • Business / Organizational Impact Analysis • Developing Recovery Strategies • Develop Recovery Plans • Implement Recovery Organization Structure • Conduct Education & Exercises for Employees • Test, Test, Test • Incorporate Changes and Keep Current

10. Risk Assessment: Evaluate what is likely to occur • Internal “Disasters” • System Failures or Outages • Medical Emergencies • Workplace Violence • External Disasters • Environmental: • Earthquake, Tornado, Fire, Flood • Non Environmental: • Civil unrest, Terrorism, Bomb threat, Hazardous material incident, Utilities disruption

11. 2. Organizational Impact Analysis • Finding out what actually happens in your organization every day. • Determining your organization’s tolerance for loss of common functions • Determining Recovery Time and Point Objectives • Gathering important documentation (Accounting, Human Resources, Technology, Inventory)

12. 3. Determining Disaster • What constitutes a disaster in your organization? • How will a disaster be declared? • How will your organization respond? • Make a general plan for disasters and then add on for specific ones • Avoid overthink!

13. 4. Developing Recovery Strategies • Work Area Recovery • Technology Strategies

14. 5. Organizational Continuity • Figure out how to serve your clients post disaster (what are expectations of serving clients post disaster?) • Dealing with media • Partnering with other organizations

15. 6. Most Important Parts of Disaster Planning • Implementation of strategies • Educating staff about plan • Testing and updating your policy

16. Part 2: Lessons Learned Kristy Boyer William Guyton

17. Questions • How did you get buy-in to start planning? • What are the three things you’ve learned from your experience of disaster planning for technology?

18. Questions • What do you like best about your organization’s planning process and your draft plan? • What issues specific to technology are important for others to remember or consider? • What were the biggest challenges you faced in planning generally? • What were the biggest challenges you faced with technology planning?

19. Where Is Your Program?

20. Questions for You • Do you have a disaster plan committee? • What is prompting the planning? • Who is involved? • What are the main issues you face in planning or readiness?