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Overview of Recruiting and Retention Strategies at Harris

Overview of Recruiting and Retention Strategies at Harris. September 21, 2004 Jerry Canada, Jr. Agenda. Recruiting Issues Retention Issues Knowledge or Information Sharing Final Comments. Recruitment. Starts by attracting good candidates IT workers have tremendous flexibility

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Overview of Recruiting and Retention Strategies at Harris

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  1. Overview of Recruiting and Retention Strategies at Harris September 21, 2004Jerry Canada, Jr.

  2. Agenda • Recruiting Issues • Retention Issues • Knowledge or Information Sharing • Final Comments

  3. Recruitment • Starts by attracting good candidates • IT workers have tremendous flexibility • Job/Organization must be attractive • Good hiring strategies are not IT specific • Structured interview process

  4. Factors Effecting Job Attractiveness External: Internal: Trends in technology Geography Personal Perception of Industry Compensation Work Environment Advancement Opportunities Employee Morale

  5. What type of IT candidate are you going to hire? • Two schools of thought • IT resources with specific tech skills • General IT resources and training on needed skills • Both approaches are valid

  6. Hiring Strategies • Define the position using a Position Scorecard • Example: • 2 years Delphi experience • Close 10 trackers per month • Write design documents with input from end users • Handle level 2 support • Be able to travel 10% of the time • Have had at least 2 undergraduate accounting courses with a B or higher

  7. Structured Interview • Useful on all types of candidates • Goal is to focus on only the follow questions: • What was the mission? • What were the accomplishments? • What were the failures? • Who were the people?

  8. Technical Skills Assessment • 45 minutes written test • Sample questions: Time: 20 minutes Q 1. Given the following table structures please write a SQL statement to find all items ordered from vendors outside of NY that cost more that $50.00. Purchase Orders TableVendor Table Order No Vendor No Product No Vendor Name Vendor No Vendor Address Quantity Vendor State Item Price Vendor City Received Date

  9. Technical Skills Assessment (cont.) • Q.2 Please write the necessary SQL statement(s) to populate the Results table with the consumption information from the Readings table for all meters in the Meters table that are currently active. Meter TableReadings TableResults Table MeterNo MeterNo MeterNo MeterStatus ReadDate ReadDate MeterInstall Consumption1 TotalConsumption MeterType Consumption2 MeterType MeterManufactr ReadBy RouterNo

  10. Retention • Is zero percent attrition ideal? • Are all workers equal? • How do you know who to keep?

  11. Is zero percent attrition ideal? • I believe no • Benefits of attrition • Particularly in IT, new people present the opportunity to introduce new ideas, and processes • Is there an ideal amount of attrition?

  12. Are all workers equal? Star Workhorse Marginal Productivity Deadwood Trainee Problem Child Potential

  13. D’Aprix’s Hierarchy of Information Needs • Does anybody care? • What is our mission? • How are we doing? • How can I help? • What is my job? • How am I doing?

  14. D’Aprix’s Hierarchy of Information Needs

  15. How do you know who to keep? • Top Grading • Ranking of A,B or C for all members of your team • Talent Review • Ranking, Potential, Action Plan Items

  16. How do you know who to keep? • An ‘A’ person is just not a type ‘A’ personality • C players should be moved in set time period

  17. Knowledge Transfer

  18. Knowledge Transfer • Not very structured/formal at knowledge transfer • External/Internal Training • Corporate Knowledge base • Tap into Customer experience

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