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E xamples of profiles

E xamples of profiles. The first example : Banking OSE Prototype Profile « First Galaxy Bank ». Purpose : .

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E xamples of profiles

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  1. Examples of profiles

  2. The first example: Banking OSE Prototype Profile «First Galaxy Bank»

  3. Purpose: The purpose of this profile is to address the needs and wants of a major worldwide retail bank in the attainment of its goals for a specific set of business requirements. These requirements include providing global account positioning to be made available to all international customers and the spread of knowledge and best practices across the world-wide customer support organization.

  4. Enterprise Context "First Galaxy bank" operates as separate retail banks in over 50 countries around the world. Currently operation in each country is entirely separate and autonomous. Customers may have accounts in more than one country and currently it is not easy to obtain the live balance of an account in another country. Equally, local knowledge is not easily available in another country and no collated marketing information exists on global customers as they are treated as individual entities in each country. Two of the main business drivers for this development are to provide — A single view of the bank (same in all countries) for its customers — A single view of the customer from all countries

  5. first step: allocate scope From a business viewpoint this profile should address three different sets of BAs: — Global account positioning and interfaces to country (legacy) systems — Marketing services (including three regional call centers) — Knowledge services to support country-based and international operations

  6. These BAs are shown as geographically separate businesses

  7. Next step: Requirements Analysis • The BSRs for each of the Bas

  8. Next step: The BSR/IS Service cross-reference • Building a cross matrix

  9. Next step: Description of the Services

  10. Last step: fixing the specific standards for each service

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