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An easy overview of Information Technology in the Banking Sector

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An easy overview of Information Technology in the Banking Sector

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  1. An easy overview of Information Technology in the Banking Sector

  2. Introduction to Information Technology in Banking Sector • Transfer of electronic fundsand credit cards have made theE-Banking popular. • The concept came into existence in the UK and USA in the1920s • The revolution in electronicshas made the process more regulatory and easy. • The big registers where the accounts and data were maintained was becoming hectic and the computers replaced themeasily. • It serves a lot of benefits to the customers as well to the Bank.

  3. Benefits to the customer • The customers can make the enquiries anywhere. They can check the balance easily without stepping into the banks. • It lowers the cost of Banking over a period of time. • The purchase of goods and services online is possible as one can do the online payment anytime. • The records are easy to see. • Cash withdrawal through ATMs.

  4. The introduction of the schemes and offers are easy to introduce. • Through Information Technology, banking can be stand in the market as the sector. • The reconciliation between the branches is possible which reduces the possibility of frauds. • Customized services • Helps in maintaining the records • Promotes the healthy relationship between the customers and banks. Benefits to the Bank

  5. Impact on the service quality • The services are possible through the smaller branches not just the large ones. It takes away the edge of marketing. • The banking services are becoming less personal because of Information Technology. • To automate the smooth running of the online banking services, the banks have to open Call centers and BPOs for customer services. • Maintaining the loyalty between one and another is affected which automatically affects the service quality.

  6. Impact on the service quality • The services are possible through the smaller branches not just the large ones. It takes away the edge of marketing. • The banking services are becoming less personal because of Information Technology. • To automate the smooth running of the online banking services, the banks have to open Call centers and BPOs for customer services. • Maintaining the loyalty between one and another is affected which automatically affects the service quality.

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