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Driving Business Forward

Driving Business Forward. Context Setting by Ramnath Iyer – CTO-CRISIL. June 23, 2011. Key Messages. In the information age, the CIO can provide business the competitive edge by: Reducing information asymmetry Providing tools for decision making

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Driving Business Forward

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  1. Driving Business Forward Context Setting byRamnath Iyer– CTO-CRISIL June 23, 2011

  2. Key Messages • In the information age, the CIO can provide business the competitive edge by: • Reducing information asymmetry • Providing tools for decision making • Creating differentiators through cutting edge technology • To achieve the above, a CIO has to overcome multiple challenges • Create the business case and project the RoI • Manage change • Learning from experience is vital in managing the technology transformation

  3. Reducing the Information Asymmetry • Market information • Demand estimates for product categories • Sales, costs, regional/distributor/dealer/retailer performance • Team/group performance, impact of initiatives, incentives • Competitor performance • Production/Distribution information • Resource utilization

  4. Tools for Decision Making • CEO dashboards on • Sales performance • Financial performance • Market share, competitor metrics • General tools for • Forecasting • Scenario building • What if analysis • Operational manager toolkits for • Performance monitoring • SLA tracking

  5. Technology Differentiators • Change USP of business based on technological superiority • Net banking • Use of ATMs across globe • Change the business paradigm using technology • Online ticketing and eliminating agents • Virtual market places • Real time tracking of shipments/parcels • Reduce costs with technology • Off shoring • Automation of routine activities

  6. Challenges faced by CIO (1/2) • Inside out approach to viewing business • CIOs look at business from the IT perspective and not vice versa • Adhoc approach to information requirements • Information is sought for specific needs and seldom as part of big picture • Proxies are liberally used and little premium for accurate/real time information • Larger focus on availability of systems than on business impact • Technology performance measured by systems uptime • Availability of systems measured as availability of e-mail and laptop uptime

  7. Challenges Faced by CIO (2/2) • Most investments require an RoI justification, but it can be a chicken and egg story • Change management itself can make or break new initiatives • Support and push from leadership becomes crucial • Communication of benefits has to be continuous and has to be acknowledged by business • Limited understanding of technology and its benefits • Viewed as an investment with no or little immediate benefits • Missing process and systems orientation of business: makes it difficult to build • Avoiding the data trap • Milling the wheat from the chaff

  8. Experience of CIOs in Driving Business Forward • How was the information asymmetry reduced • What decision making tools were created and deployed • The differentiators/game changers introduced • Approach to overcoming the challenges

  9. CIO Is an Leadership Role…Leadership Insights From Subbu • High Level of Commitment to Leadership…Lead Differently, Inspire and Motivate Continually • Business IT Alignment…People+Process+Technology to deliver Business value continually • Build People, Develop Systems…”Technology Can be Put in place, PEOPLE make it Happen”…Unleash the Potential of People to Perform • Build Partnership & the Right Relationship…Drive Performance & the Right Results • Customer Centricity…Customer’s Customer is the key…Customer Value • Discipline of Execution…Speed and Quality of Execution is the key • Change Management…Lead, Create and Manage Change • 4C + 2C -> 1C…Communicate, Collaborate, Coordinate, Cooperate plus Consistency & Credibility to Co-Create Value

  10. www.crisil.com www.standardandpoors.com

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