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IS Hons (PT)

IS Hons (PT). Course Coordinator – Dr Grafton Whyte Cell - 076 104 3968, drgwhyte@zimeletechnologies.com Administrator – Mrs Womba Mwaba Off – 959 3958, wmwaba@uwc.ac.za. Agenda. Course Aims Personal Introductions Personal Goals Questionnaire Contact Information

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IS Hons (PT)

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  1. IS Hons (PT) Course Coordinator – Dr Grafton Whyte Cell - 076 104 3968, drgwhyte@zimeletechnologies.com Administrator – Mrs Womba Mwaba Off – 959 3958, wmwaba@uwc.ac.za

  2. Agenda Course Aims Personal Introductions Personal Goals Questionnaire Contact Information Lecture & Consultation Times Module Assessment Tools & Resources Managing IT – Module Overview Group Allocations

  3. Course Aims To produce practitioners who Think critically Make evidence-based decisions Solve problems using IS/ICT tools Can communicate effectively with business, social, academic and technical communities Cultivate entrepreneurial thinking Have the potential to become CIO/CTO in five years

  4. Personal Introductions • Grafton Whyte • (A black Englishman in Cape Town! – a variation on the song by Sting) • Family • Married to Chen, with 4 very handsome and very eligible sons! (ages 23-29 at last count) • Education • PhD in IS Management, MBA, BA Hons • Career • 10+ years as IS Manager including 4 years for Reuters as UK Development Manager • 10+ years as Director of KM for an entrepreneurial company • Ambitions • To Live, work, and be happy by the beach in Cape Town

  5. Personal Goals Questionnaire

  6. Contact Info • Please list • Name • Preferred email addresses • Preferred Cell numbers • Office numbers

  7. Lecture & Consultation Times • Lecture times • Mondays 17.00-20.00 – room MS1, 4 & 10 • Personal consultations by appointment on Mondays & Tuesdays 10am- 3pm (book by email).

  8. Module Assessment • 3 Parts • Examination (40%) • Seminar & group participation (30%) • Assignment (30%) • To pass the module, you require • An overall weighted mark of 50% and a minimum of 50% for each type of assessment. • The module is failed if • The overall weighted mark is below 50% or • The exam mark is below 50% • There are no resit, re-eval or sick exams.

  9. Study Key Every piece of work produced needs to pass the following tests: • Knowledge test – you need to demonstrate K, through discussion • Theory (or tools) test – you need to reference theory and use tools • Application test – you need to demonstrate an ability to apply theory/tools to real world problems • Recommendations (or conclusions) test – you need to demonstrate the ability to draw logical conclusions or make recommendations based on evidence.

  10. Tools & Resources E-learn site (IS718) access via www.uwc.ac.zamain communication medium Turnitin (http://www.turnitin.com/static/index.html) Library Databases

  11. IS 718 Managing IT Course Coordinator – Dr Grafton Whyte Cell - 076 104 3968, drgwhyte@zimeletechnologies.com Administrator – Mrs Womba Mwaba Off – 959 3958, wmwaba@uwc.ac.za

  12. Agenda Introduction Sensemaking Academic Report Writing Presentation Skills Seminar Guidelines Library Work

  13. Aims and Objectives Ability to critically appraise infrastructure plans for completeness and coherency Understand normal computer room operations Explain service mgt concepts and define effective service levels Appreciate the dependency of IT operations on IT suppliers Understand the key components of a supplier contract and the procedures that will ensure satisfactory execution Understand how IT infrastructure fits within the overall IS/Enterprise architecture framework

  14. Key Definitions • Information Technology (IT) • Refers to technology, essentially hardware, software & communications networks • Facilitates the acquisition, processing, storing, delivery and sharing of information and other digital content • Often referred to as ICT • Information System (IS) • The means by which people and organisations, utilizing technology, gather, process, store, use and disseminate information

  15. Management Relationship between Business, IS & IT • Business Mgt • Business decisions • Objectives & direction • Change Where is the business Going and why? Supports business Direction for business • IS Mgt • Business based • Demand orientated • Application focused What is required? Needs & priorities Infrastructure & services • IT Mgt • Activity based • Supply orientated • Technology focused Domain of this module How can it be delivered?

  16. Information system Business process Business benefit Business strategy Projects Businesschange Businessoperations Performancemanagement Knowledgeareas Information management processes Main features of the IMBOK Information technology This framework attempts to incorporate the best thinking about strategic alignment that is available today

  17. References Budget Mgt • Cost Accounting Concepts and Application for Managerial Decision Making - 3rd Edition (1991) • IT Governance Institute, 2000, “COBIT Framework 3rd Edition”, www.isaca.org , accessed January 2009 • IT Governance Institute, 2007, “IT Governance Implementation Guide “2nd Edition, www.itgi.org , accessed November 2008 • Korac-Kakabadse N and Korac-Kakabadse A, 2001, “IS/IT Governance: Need for an Integrated Model”, Corporate Governance 1,4 2001, pp. 9-11 • KW Kobelsky, VJ Richardson, RE Smith, RW Zmud – Determinants and Consequences of Firm Information Technology Budgets – Jul 2008; 83,4; ABU/INFORM Global Mobile & Pervasive Computing • A Demonstration of Pervasive Device Integration with SEAP-based Middleware - Drew Stovall, Seth Holloway, Jorge Lara-Garduno, Christine Julien (http://mpc.ece.utexas.edu/Papers/TR-UTEDGE-2008-013.pdf) • Connecting Pervasive/Ubiquitous Computing through Semantic Web Technologies - Swati Chandrakar, R.H. Goudar and Padmanabha Aital (http://tifac.velammal.org/CoMPC/articles/16.pdf) • Mobile, Distributed, and PervasiveComputing - Michel Barbeau (http://www.scs.carleton.ca/~barbeau/Publications/2001/Handbook/barbeau.pdf)

  18. References ITIL – Service Delivery • Clarke, J (2007), Everything you wanted to know about ITIL in less than one thousand words!, Retrieved on February 15, 2009, from, http://www.best-management-practice.com/gempdf/ITIL_White_Paper_v1.pdf • Foster-Mellar, Service Support v2.13, 2007 (extract from ITIL version 2 publication), www.foster-mellar.co.za • itSMF (2004), Copernicus Marketing Consulting, Customer Equity – A fix for Modern Marketing, 2008, www.copernicusmarketing.com/about/customer_equity.shtml • Pultorak, D (2002), An Introduction to IT Service Management, ITIL and MOF Retrieved on February 15, 2009 from, http://www.pultorak.com/Live?images/stories/presentations/itsm_itil_mof_dcm.pdf System Integration • David Linthicum, SOA - Loosely Coupled...What?, October 15, 2007 01:45 PM EDT (http://soa.sys-con.com/node/439723) • Douglas C. Schmidt and Frank Buschmann: Patterns, Frameworks, and Middleware:Their Synergistic Relationships (Chapter 3: Overview of Frameworks). • Easier Enterprise Application Integration?, User Interface Integration (Refacing), 03 August 2006 at 11:22:00 (http://www.seleskovich.com/cms.asp?cat=19&id=1112) • M. Fayad, R. Johnson, and D. C. Schmidt, eds., Building Application Frameworks: Object-Oriented Foundations of Framework Design. New York: Wiley & Sons, 1999. • Real World Service Orientated Architecture, Microsoft Corporation, December 2006

  19. Group Allocations

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