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T-24 Job Aids

T-24 Job Aids. Approach and Target Audience. Approach. Job aids allow quick access to critical information and performance support information in the KRC in a just in time manner Target those roles who have highest impact changes in moving to T-24

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T-24 Job Aids

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  1. T-24 Job Aids Approach and Target Audience

  2. Approach • Job aids allow quick access to critical information and performance support information in the KRC in a just in time manner • Target those roles who have highest impact changes in moving to T-24 • Pilot job aids in selected branches during full simulation. • Pilots will test CSR and Lending Job Aids • Will also test an electronic and placemat versions

  3. These Three Job Aids Will Target • 18 Roles and 10 of 13 High Impact Roles • 95% of the people in High Impact Jobs • 1300 people across the organization

  4. Lending Job Aid • RMU • APBR • PBR • Relationship Mgrs • Account Executives • Credit Analysts • B.B. Support Staff • Managers COSU Job Aid • COSU • COSU Mgrs • GL Audit Targeted Roles CSR Job Aid • CSR • Senior CSR • Senior CSR Support • ISO • Proof Tellers • RoyCash • Managers Over 700 People Over 400 People Over 180 People Groupings & Priorities Validated by the Recast Business Analyst Team

  5. Untargeted High & Medium Roles The Recast Business Analysts set priorities for which groups neededJob Aids based upon those who wouldbe experiencing the most changes.

  6. Snapshot Work Plan

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