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National University of Singapore (NUS) Libraries

National University of Singapore (NUS) Libraries. Welcome to all our IFLA Delegates. To deliver just-in-time information with passion and a smile. Location of Libraries. CJ Koh Law Library @ Bukit Timah. Music Library. Medical Library. Chinese Library. Science Library. Central Library.

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National University of Singapore (NUS) Libraries

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  1. National University of Singapore (NUS) Libraries Welcome to all our IFLA Delegates To deliver just-in-time information with passion and a smile

  2. Location of Libraries CJ Koh Law Library @ Bukit Timah Music Library Medical Library Chinese Library Science Library Central Library Hon Sui Sen Memorial Library

  3. NUS Libraries (And Primary Users) • CJ Koh Law Library • Law Faculty • Hon Sui Sen Memorial Library • Business School • Central Library • Faculty of Arts & Social Sciences • School of Computing • School of Design & Environment • Faculty of Engineering • Lee Kuan Yew Sch. of Public Policy • Research institutes @ BT • Science Library • Science Faculty • Medical Library • Faculty of Dentistry • Yong Loo Lin School of Medicine • Chinese Library • Departments using Chinese and Japanese resources • Music Library • Yong Siew Toh Conservatory of Music

  4. De Facto National Libraries C J Koh Law Library Medical Library The Medical Library and the C J Koh Law Library act as de facto national libraries in their respective disciplines for Singapore as envisaged by the Singapore government’s Libraries 2000vision for the future of Singapore libraries.

  5. Our Main Users

  6. Vision, Mission & Strategies *Operational excellence thrust underpins the other 3 thrusts

  7. Organisational Structure University Librarian Planning & Development Committee Information Services Committee (Sec, IS Coordinator) Deputy University Librarian (Services) Deputy University Librarian (Resources) Communication Task Force Loans & Membership Services Committee (Sec, LMS Coordinator) Central Library Chinese Library HSSM Library CJ Koh Law Library Science Library Medical Library Music Library Business Services Unit Financial Services Unit Library Asset Management Unit Library Information Technology Unit Library Human Resource Unit Resource, Project & Functional Teams IT infrastructure maintenance & development Staff Development Ordering Payment Processing Reference Physical Processing Information Services A*STAR E resources, Publications Invoice Approval (SAP) Receiving Student Assistant Scheme Collection Development & Management Membership Outreach Subscription Management Tender Administration Indexing Other institutions: EAI, MEI, SCRI, ISAC, SMART Information Literacy Internship Visitors Sales Billing & Accounts Receivable (SAP) Cataloguing After Office Hour Services Recruitment E-resource Management Loans Services Commitment & Expenditure Control E Content creation Facilities Management DDS Management Report

  8. Resource Teams

  9. Project & Functional Teams ScholarBank @NUS Library Portal Discovery Service Frontline Service Committee M-Services Social media M-Technology I-CUBES IQ Teams Cataloguing Ordering & Receiving ERM Staff Recognition & Awards Committee Staff Welfare Committee

  10. Budget allocation for Resources

  11. Collection By Disciplines (2012) *Includes general works, agriculture, library science, etc.

  12. Support for Learning & Research

  13. Integrated Virtual Learning Environment (IVLE) • The university’s e-learning portal through which NUS academics develop content and students access educational resources, interact and learn. • Students use IVLE widely and rate it highly. • E-reserves are provided by library in IVLE as: • PDF (E-reserves) • persistent links to the HTML or PDF (Library Resources) • hyperlinks to the online catalogue records

  14. E-Reserves: Course Readings in IVLE

  15. Discovery Service • Launched in Dec 2012 • FindMore@NUSL uses Summons platform • Allows users to search the catalogue, articles and more

  16. Our Innovative Services NUSL Express: automated book borrowing and returning machine Interactive guide Online chat service QR code Mobile portal 3D map

  17. Engaging with Our Users Social media Faculty welcome tea Meme contest Book sale for students’ bursary Photo contest E-Resource Discovery Day

  18. Social Media Usage

  19. YouTube Videos Instructional Orientation Promotional

  20. Measuring Library Performance (1) • Adopt the NUS Service Class Framework which helps NUS offices to assess their service capabilities, identify gaps and improve their service delivery. • 2007Recognition for Service Excellence Award (Silver) • 2010 Outstanding Service Excellence Award (Gold) • Participate in University-wide users’ surveys every 2 years: • University Faculty Perception Survey • University Student Perception Survey • LibQUAL+ in 2009 • InSync in 2013

  21. Measuring Library Performance (2) • Benchmark our processes, product, or service to those considered industry leaders, or to similar activities in other organisations to find out and implement best practices. • Use Lean-Six Sigma methodology since 2008 to help us save costs, create quality improvements and increase customer effectiveness. • Identify KPIs to monitor our various library processes and strategies: In progress • Meet Public Service 21 requirements

  22. Our Facilities Exhibition space Perk Point (Lounge) Study carrel Discussion room Self-borrowing and fines payment Chat Point Computer clusters

  23. Thank You!

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