1 / 11

The Opportunity Map

Shared Vision Customer Needs Customer Training Human Element Technology. Personal Commitment Organizational Alignment Expertise Accessibility Employee Appreciation. The Opportunity Map. CNOs Vision Well-Communicated Alignment Ownership Empowerment Knowledge. All Levels

lindsey
Download Presentation

The Opportunity Map

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Shared Vision Customer Needs Customer Training Human Element Technology Personal Commitment Organizational Alignment Expertise Accessibility Employee Appreciation The Opportunity Map

  2. CNOs Vision Well-Communicated Alignment Ownership Empowerment Knowledge All Levels We are the Best Marketing Risk-taking OK Match Customer Expectations 1. Shared Vision

  3. Exceed Expectations Cared-about Feelings Anticipated Needs Customer Reps on-site EEO experts Accuracy Timely Response 2. Customer Needs

  4. Anticipating Training ROI/Measure Regular Meeting Specialized Experience Information Availability FAQ on Website Workshops HR Manual Expert Instructions 3. Customer Training

  5. Humanity Friendly Processes Individual Needs Face-to-Face Networking Mentoring Available/Accessible Honest Feedback 4. Human Element

  6. Friendly Phones Tailored Systems to Support Needs Adapts to Customer User-Friendly State of the Art Kiosks Integrated HR System Fast & Dependable Innovation 5. Technology

  7. Passion Energy High Standards Integrity Back to Basics Personal Choices Positive Affirmation Self-development Pride 6. Personal Commitment

  8. Vision Technology On-site Defined Roles Continuity Accessible to the Public Efficiency Marketing Human Element Networking 7. Organizational Alignment

  9. More Specialization Desk Guides/SOPs Training Mentoring Do It Right The First Time (DIRTFT) Measure ROI Intern Process Rotational Assignments 8. Expertise

  10. Open Doors On-Site Site Visits Available Direct Phones HR Specialist in each Department Easy Access 9. Accessibility

  11. Celebrations Meaningful Timely Public Streamlined Energizing Focus on Who’s Doing it Right 10. Employee Appreciation

More Related