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Getting the Most Out of Your Early Alert System

Getting the Most Out of Your Early Alert System. Presented By: Dan Lufkin Kelly McPhee Jennifer Bradley Sarah Leitz. GateWay Community College Phoenix, AZ. Located in an urban environment in east-central Phoenix

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Getting the Most Out of Your Early Alert System

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  1. Getting the Most Out of Your Early Alert System Presented By: Dan Lufkin Kelly McPhee Jennifer Bradley Sarah Leitz

  2. GateWay Community College Phoenix, AZ • Located in an urban environment in east-central Phoenix • Surrounding GateWay is a mix of low-income housing, business and industry, and a large international airport • Variety of degree options in computers, business, court-reporting, University transfer, industrial (ie, auto, HVAC) and specialty Healthcare programs • Student Population • Approx. 7,000 students, 2,800 full-time Enrollment • Majority of students are part-time • Average age 29 • 51% White, 25% Hispanic, 9% Black, 4% American Indian, 4% Asian/Pacific Islander, 7% Other • Hispanic Serving Institute – awarded a $2.76 million dollar Title V Grant in 2009

  3. As a result of a attending this sessions, participants will be able to: Identify the necessary components required for developing an interactive Early Alert System. Formulate new ideas for existing or future Early Alert Systems. Evaluate the effectiveness of your Early Alert System.

  4. The Dark Ages History and Evolution of the Early Alert System

  5. History and Evolution of the Early Alert System Dark Ages Industrial Revolution • One person show • Paper format • No data • Home Grown Electronic System • Not User Friendly • One IT Controller • Not Easy to maintain • User End problems/complications

  6. TheEvolutionContinues… TechnologicalAge • Early Alert System • Text Aim • Peer Advocates • Marketing • Access database

  7. Technology Resources Merging the old with the modern

  8. Technology Resources We utilized our home-grown Early Alert System and added technology plus human resources to enhance our Early Alert Process • Home-grown Early Alert System • Faculty Submission • Administrator • Access Database • Utilize access as a resource to keep all contact records and communicate between Peer Advocate and Administrator.

  9. Early Alert System – Faculty Submission

  10. Early Alert – After Submission

  11. Access Database After the Early Alert has been entered into the Access database it is then sent to the Peer Advocates

  12. Student Contact Tools Phone Email TextAim (computer-based texting system)

  13. TextAim

  14. Customer Contacts Keywords Groups

  15. Technology is great and needed, but do we rely on it too much?

  16. Human Connection Bringing on a personal approach to create relationships

  17. Human Connections Early Alert!! Spread the word • Marketing • Information pamphlet re-designed • Faculty and Students • Faculty “Field Trips” • Workshops in the CTL/Faculty and adjunct convocations Hi! Have you heard? Early Alert It’s great!

  18. Human Connections • Administrator • Direct source between faculty, peer mentor and student • Follow-up, Follow-up, Follow-up • Peer Advocate • Personally call/email/text each student • Face to Face meetings • Create an action plan • Follow-up with each student multiple times throughout the semester and re-asses action plan

  19. Data Data collected from Spring 2011 through Spring 2012

  20. Results: SPRING 2011 SPRING 2012

  21. Results: FALL 2011

  22. Thank You for your time! Questions and Comments?

  23. Contact Information • Dan Lufkin, Dean of Enrollment Management lufkin@gatewaycc.edu 602-286-8216 • Kelly McPhee, Coordinator of Enrollment Services mcphee@gatewaycc.edu 602-286-8186 • Jennifer Bradley, Title V: Coordinator of Student Services bradley@gatewaycc.edu 602-286-8735 • Sarah Leitz, Coordinator Student Services leitz@gatewaycc.edu 602-286-8179 • David Goodwin (TextAim) david@textaim.com 480-703-6133

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