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The changing environment for offshore suppliers Rajeev Sawhney

The changing environment for offshore suppliers Rajeev Sawhney. HCL.

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The changing environment for offshore suppliers Rajeev Sawhney

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  1. The changing environment for offshore suppliersRajeev Sawhney

  2. HCL If you’re traveling on a Boeing or Airbus, drive a BMW, Mercedes, Citroen or Peugeot, banked with Deutsche Bank or HBoS, used an NCRATM, bought a Nokia mobile phone or service from BT, traded with JP Morgan or Goldman Sachs, bought an insurance policy from AIG or Aegon , used an AMD based PC, communicated through a CISCO router,watched an in-flight movie on a seat-back screen, used LastMinute.com, shopped at Dixons, Currys, PC World, Nike or the Co-op, orbought a Lottery ticket, then you have been using services provided from HCL (the ‘quiet company’) that enjoys being in its customers shadow

  3. Evolution of Offshore Outsourcing An Indian Perspective Service Maturity Package Implementation Infrastructure Management Application Management B P O ADM BPO, Infrastructure Consulting Managed Services Critical Mass Y2K Remediation Consulting 1998 - 2000 2000 - 2002 2002 - 2004 2004 & Beyond Timeline Adaptation from “The Innovators’ Dilemma” by Clayton M Christensen

  4. Transformation of offshore players 1 L O C A L M A N A G E M E N T Global Delivery Model 2 Domain Expertise 3 Multi Service Offering 4 Transformation & Value Creation 5 Innovative Business Model

  5. Transforming The Customer

  6. Offshoring…with HCL DHANYA VAAD THANK YOU

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