Dealers C h o i c e Auto Care, LLC

1. Dealers ChoiceAuto Care, LLC Partners in your success

2. Dealers ChoiceAuto Care, LLC GrowManage Auto Reconditioning Sale & Profits

3. Internal & Retail Client departments, Pre-owned and New Car, Parts & Service Warranty work, both factory and after market claims On-Site & Remote Training and support from DC dealer tested staff and industry partners. Marketing Management Work flow Management Technical Management Inventory Management Vendor Resource Mgt. (VRM) Dealers ChoiceAuto Care, LLC GrowManage Auto Reconditioning Sale & Profits Marketing • Direct mail, Internet promotions and Display ads

4. DealersChoiceAuto Care, LLC Does this make sense? • Best Practices and Success Factors • Dealership Management Options VRM • FREE Dealership Analysis • Pricing and Marketing • Fees and Projected R.O.I.

5. 5 Key Success Factors Excellence in Auto Reconditioning is achieved through perfecting

6. Dedicated Personnel equals profit Excellence in Auto Reconditioning is achieved through perfecting 5 Key Success Factors • Consistency -Well trained personnel and a proven process yield; consistent performance and confidence in a team • Best Service -Consistency builds a trust that allows an experienced team to offer the best service. • Team -An experienced team has confidence in one another • (management, service writers, sales & labor/technicians) • Job Security -This confidence builds job security

7. Proper vendor relationships equal profit Excellence in Auto Reconditioning is achieved through perfecting 5 Key Success Factors • Labor -Vendor vs Employee reconditioning technicians; (consider style of dealership operation & long term plans) • Supplies -Vendor supplied materials vs Dealer supplied materials (who’s reputation is at stake? What goes into your recon?) • Other -Are vehicle appearance warranty plans profitable? • (if claims are serviced by the dealers service dept. Yes!)

8. Quality control equals profit Excellence in Auto Reconditioning is achieved through perfecting 5 Key Success Factors • Higher Surveys -CSI or VDQ scores impact all aspects of a dealership customer satisfaction is effected by quality control • Proven Methods -Methods resulting in a quality product used over time produce/deliver proven results. (20 years of training) • Consistency -Consistency is a result of training, practice and desire • Quality Materials -The materials used effect both short and long term results • Certified Techs -Certified techs using proven methods & quality material produce consistent results & higher customer satisfaction

9. Effective business systems equals profit Excellence in Auto Reconditioning is achieved through perfecting 5 Key Success Factors • Streamline Service -Select the services clients are likely to buy and then sort by the best over all return to the dealership • Cost Control -Fixed pricing as well as labor and material job costing help by minimizing expense & risk for lot work or service work • Commitment -Commitmentis a requirement • Maintain Profit -A minimum profit per job is protected • Maintain Margins -To maintain or increase margins we must look to all departments in the dealership as/for customers.

10. Effective marketing equals profit Excellence in Auto Reconditioning is achieved through perfecting 5 Key Success Factors • Active & Passive -Face to face, internet, mailing, signs and display ads in concert with one another deliver results • Proven Tools -We have developed many different tools that work • All Departments: • NEW USED CERTIFIED SERVICE PARTS WARRANTY

11. Dedicated Personnel Proper vendor relationships equal profit equals profit Effective business systems equals profit Effective marketing equals profit Quality control equals profit 5 Key Success Factors GrowManage Auto Reconditioning Sale & Profits

12. DealersChoiceAuto Care, LLC Does this make sense?? • Best Practices and Success Factors • Dealership Management Options VRM • FREE Dealership Analysis • Pricing and Marketing • Fees and Projected R.O.I.

13. Vendor (Labor & Material) Resource Management! NO! Control Control? Reliable? Quality? Current Process & Materials Current Work DEALERS CHOICE I. H. P. New & Used Control ! Labor & Materials Profit ! all Dept. Service Dept. Parts & Warranty

14. DealersChoiceAuto Care, LLC Does this make sense?? • Best Practices and Success Factors • Dealership Management Options VRM • FREE Dealership Analysis • Pricing and Marketing • Fees and Projected R.O.I.

15. Dealership Analysis, Fees and R.O.I.

16. DealersChoiceAuto Care, LLC Does this make sense?? • Best Practices and Success Factors • Dealership Management Options VRM • FREE Dealership Analysis • Pricing and Marketing • Fees and Projected R.O.I.

17. Marketing and Pricing Marketing Samples Service Lane Pricing Strategies Strategies • Every market & brand is different • What is your target sales number? • Higher prices reduce work flow • Volume and Price effect profit • What else needs to be considered? • Available space and manpower • New & used/certified inventory • Warranty work can reduce cost Other Benefits (fixed pricing) • COD work: Control cost & profits • Lot: Know your risk, cost average

18. DealersChoiceAuto Care, LLC Does this make since?? • Best Practices and Success Factors • Dealership Management Options VRM • FREE Dealership Analysis • Pricing and Marketing • Fees and Projected R.O.I.

19. The fixed price program for our inventory work and loaner cars has saved us time and money, while keeping our entire inventory ready to show. The service lane sales effort and marketing tools have helped lay a solid foundation for a new and growing profit center in the dealership. Our clients are happy and our sales staff is happy. Simply put, you proposed, you planned, you performed and we are profiting. You have redefined reconditioning vendor work from “expense to real profit”. Thank you again for all your hard work. Rodger Wildermuth General Manager Rosenthal Jaguar-Land Rover

20. Dealers ChoiceAuto Care, LLC GrowManage Auto Reconditioning Sale & Profits