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Module 20W

Module 20W. Managing Technology. Activity Technology, Information Technology, and Human Behavior: An Exploratory Investigation. Learning Objectives. 1. Describe the roles of technology and its affects on behavior in organizations.

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Module 20W

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  1. Module 20W Managing Technology

  2. ActivityTechnology, Information Technology, and Human Behavior: An Exploratory Investigation

  3. Learning Objectives 1. Describe the roles of technology and its affects on behavior in organizations. 2. Describe the various kinds of technologies used by organizations. 3. Understand the effect of technology on individual and group behavior. 4. Understand the effect of computer-based technologies on the organization. 5. Gain an insight into the Computer-based technology issues of the 21st century.

  4. Technology

  5. The Role of Technology

  6. TECHNOLOGY A Tool to Transform Work INPUT TRANSFORM OUTPUT Raw Materials Semi-Finished Goods People ….. Machines Computers People …. Finished Goods Services People …..

  7. Issues--- Concerning Competition Supplier(s) S1 S2 S3 ? WHO WHAT WHERE WHY WHEN Company Co 1 Co 2 Co 3 Customer(s) C1 C2 C3

  8. Process Levels

  9. Service Levels

  10. Small batch Mass Customization Mass Production Continuous Process Relationship of Flexible Manufacturing Technology to Traditional Technologies Lean Thinking Technology Innovations Enablers Flexible Manufacturing NEW CHOICES Customized PRODUCT FLEXIBILITY TRADITIONAL CHOICES Standardized BATCH SIZE Small Unlimited Woodward’s stiff

  11. Operations Management • Customer Relations Management [CRM] • Enterprise Resource Planning [ERP] • Supply Chain Management [SCM] • Business Intelligence [BI] • Extranet Technologies • Learning Environment • Social Networks

  12. ERP Related to the Business Systems

  13. Web-Based Search Document Database Data Warehouse Subsystem Document Database Document Database Knowledge Center Collaborative Computer-based Team Support Teams Individuals E-mail Teams Individuals Support Infrastructure Individuals Teams Search Engines Cataloging Communities of Practice Browsers Indexing Knowledge Center From An Information System Perspective

  14. The Effects of Technology on Organizational Behavior • Organizational Level • Organization design • Planning, control, andreward systems • Organizational strategyand competitiveness • Organizational flexibility • HRM practices Recruiting Selection Training • Departmental/Unit Level • Management processes, roles, and style • Relationship between subunits • Physical layout • Quality and patterns of interacting • Communication • Socialization • Individual Level • Productivity • Work design • Motivation and self-perception • Expectation and psychological contract • Commitment

  15. Information Technologies for the Future

  16. Managerial Issues and Concerns for Technology into the Future • The most important issue facing businesses is to integrate IT capabilities and perspective with their business operations and management. • Technology is capable of generating enormous amounts of information. The key is to transform that information into knowledge and wisdom. • Steps to improved productivity: 1. Decentralizing old corporation hierarchies and Empowering employees who are making and selling products 2. Providing them with the right kinds of technology 3. Aligning the organization with these new technologies

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