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Valley Metro Accessibility Advisory Group (VMAAG) Meeting

Valley Metro Accessibility Advisory Group (VMAAG) Meeting. March 28, 2019. Welcome and Introductions. Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro. Review of 1/31/19 Meeting Summary. Ron Brooks

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Valley Metro Accessibility Advisory Group (VMAAG) Meeting

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  1. Valley Metro Accessibility Advisory Group (VMAAG) Meeting March 28, 2019

  2. Welcome and Introductions Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  3. Review of 1/31/19 Meeting Summary Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  4. Summary of April 2019 Valley Metro Service Changesl, Capital and Service Development Joe Gregory Service Planning Manager Capital and Service Development Valley Metro

  5. April 2019 Proposed Changes

  6. Route Modifications • South Mountain East RAPID • Route 62 – Hardy Dr • Tempe FLASH • Route 45 – Broadway Road • Note: to be instituted when Gilbert Road Extension begins operation (est. late Spring 2019)

  7. South Mountain East RAPID

  8. Route 62 – Hardy Dr

  9. Tempe FLASH

  10. Route 45 – Broadway Road

  11. Gilbert Road Extension • The Gilbert Road Extension will extend light rail on Main Street from Mesa Drive to Gilbert Road in Mesa. • Estimated completion: Late Spring 2019

  12. Frequency Modification • SR 51 RAPID • I-10 E RAPID • I-10 W RAPID • I-17 RAPID • Route 685 – Phoenix/Gila Bend Regional Connector

  13. Other Changes • Service Increase • ZOOM North, ZOOM South – Avondale circulator: Add Sunday service at current Saturday schedule • Schedule Adjustment • Route 106 – Peoria Avenue • Route 563 – Avondale/Buckeye Express • New Route14 • Peoria POGO Circulator

  14. Peoria POGO Circulator

  15. Paratransit Presentation from March Valley Metro Board of Directors Study Session Rob Antoniak, Chief Operating Officer and Ron Brooks, Manager of Accessible Transit Agency Business Technology and Services Valley Metro

  16. Paratransit Study Session March 21, 2019

  17. Study Session Goals • Identify the paratransit services • Summarize ADA paratransit requirements • Describe the current state of paratransit • Share implications of current system • Discuss potential next steps

  18. Today’s Focus… • Paratransit and Dial-a-Ride services • Valley Metro Paratransit • Phoenix Dial-a-Ride • Glendale Dial-a-Ride • Peoria Dial-a-Ride

  19. Federal ADA Paratransit Requirements • People with disabilities who cannot use transit for some or all trips • Available when and where public transit is provided • Fare of no more than 2X regular transit fare for same trip • Available on a next-day basis • No trip priorities, limits or denials • Trip cannot take longer than same trip on transit

  20. Current State of Paratransit • 4 Systems / 4 Providers • Valley Metro – Transdev • Phoenix – MV Transportation • Glendale – City • Peoria – City w/ Valley Metro Paratransit assistance

  21. Regional Consistency • 2011 – Regional ADA Paratransit Eligibility Process • 2012 – Regional Travel Training Program • 2016 – ADA Platinum Pass available region wide • 2016 – Regional paratransit service • 2016 – Regional ADA Paratransit Ride Guide • 2017 – Consolidated Contract for VM Services

  22. Provider Differences • Operating policies and procedures • Hours of operation • Call center hours • Fare structure • Acceptable methods of payment • Customer tools: • Websites • Mobile apps • Texting and more…

  23. Valley Metro Paratransit • One phone number • Call center hours consistent • One provider w/ subcontractors

  24. Differences... • Hours of Operations: • East Valley – Daily from 4 AM to 1 AM • Northwest Valley – Weekdays from 7 AM to 5 PM* • Regional – Daily from 5 AM to 10 PM* • Service Areas: • Travel rules vary by city • Where you live determines what you get

  25. Differences – Cont. • Same Day Service: • Available – Chandler, Scottsdale & Tempe • Unavailable – all other cities • Eligibility: • Several cities permit seniors, without ADA certification to travel • Other cities require ADA certification for all customers

  26. Differences – Cont. • Fare: • Some County residents pay a fare; others do not. • Acceptable Payment Methods: • Phoenix residents are entitled to monthly passes and discounted tickets; other customers are not. • Different fare structure for customers taking same day trips in Chandler, Scottsdale and Tempe

  27. Confusing, Complicated & Costly

  28. One Rule, One Fare, One Call

  29. Next steps… Easy/Short-Term – June - October 2019 • Same Day Service  RideChoice (One Rule) • Standardize service area (One Rule) • Mandated service area (One Rule) Harder/Longer-term – October 2019 – June 2021 • One Fare • One Call Quarterly Update to Board

  30. Thank You

  31. Accessible Transit Service Updates Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  32. Accessible Transit Services Update Service Statistics-Through January, 2019 Program Eligibility and Enrollment

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