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AIM (plan)

AIM (plan). AIM #1 Reduce waiting time from 6 hours to 3 hours. (October to March) AIM #2 Increase retention in the first 30 days by 10% (April to September). CHANGE (do). AIM #1 Completed walkthrough Measured Satisfaction Effectiveness of tracking form

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AIM (plan)

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  1. AIM (plan) • AIM #1 Reduce waiting time from 6 hours to 3 hours. (October to March) • AIM #2 Increase retention in the first 30 days by 10% (April to September)

  2. CHANGE (do) • AIM #1 • Completed walkthrough • Measured Satisfaction • Effectiveness of tracking form • Implemented Orientation Video • AIM #2 • Completed Walkthrough • Introductions during Orientation • Phone call and face to face contact first 72 hours. • Implemented Methadone 411 group

  3. 6 of 23 8 of 23 AVG Intakes = 26 7 of 29 4 of 25 2 of 18 1of 23 RESULTS (study) Waiting Time: Intake to Dose Average: 4 hours, 20 min. Percentage of Clients who leave within 30 days of admission

  4. About Methadone SPECIAL INVITATION To attend METHADONE 411 For all New Intakes Tuesday Mornings 7:30 a.m. Facilitated by Shelia Gordon, Head Nurse For a better understanding of Methadone NEXT STEPS (act) • AIM #1 • Continue to monitor • Continue with Road to Recovery Form • Orientation Video • Methadone IDs • AIM #2 • Interventions by counselor • Methadone 411 group • Focus on the Fly

  5. IMPACT (business case, lessons learned) • AIM #1 • Increased intakes increased revenue • Client’s satisfaction confirmed friendly staff and empowered consumers • Front loading forms • AIM #2 • Increase retention increased revenue • Early engagement • Early education

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