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THE UNIVERSITY OF QUEENSLAND

THE UNIVERSITY OF QUEENSLAND. Welcome to Student Administration and Academic Administration Helen Morahan Philip Taylor 1 April 2009. Objectives. Complement UQ and local induction programs Promote understanding of our roles and functions

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THE UNIVERSITY OF QUEENSLAND

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  1. THE UNIVERSITY OF QUEENSLAND Welcome to Student Administration and Academic Administration Helen Morahan Philip Taylor 1 April 2009

  2. Objectives • Complement UQ and local induction programs • Promote understanding of our roles and functions • Improve understanding of who to contact with an enquiry/issue

  3. Overview • Organisational context • Key areas, roles and contacts • UQ framework and other resources • Key dates • Keeping informed

  4. Organisational context Linda Bird Academic Registrar Maureen Bowen Karen Wheeler Director, Director, Student Administration Academic Administration Helen Morahan Philip Taylor Senior Manager, Senior Manager, Student Administration Academic Administration

  5. Senior Managers • Broad direction to area managers • Business process reviews • Risk management • Develop initiatives • Quality assurance

  6. Senior Managers (cont’d) • Provide advice on UQ Rules & policy • Implement policy directives • Committee support & representation

  7. Student Administration

  8. Admissions Manager – Mina Singh • Administer UQ’s Admission Rules for undergraduate QTAC applications • Manage domestic undergraduate admissions and domestic postgraduate enquiries • Request info for publication • Distribute application/offer statistics • Advice and consultation

  9. Examinations Manager – Teresa Charlton • Provide central services and support for conduct of examinations across all campuses • Manage exam timetable • Provide consultation and advice

  10. Graduations Acting Graduations Officer – Mark Campbell • Manage administrative aspects of graduations • Manage process for Faculty and School staff to confirm eligibility to graduate • Manage staff access to Graduation System • Provide staff training

  11. SI-net Functional Group Manager – Andrew Jell • Provide user support/training • Implement additional system functionality • Maintain existing functionality • Schedule and run processes e.g. QTAC upload, mass term activation • Configure system data, e.g. security

  12. Student Centre Manager – Kenneth Aberdeen • “One stop shop” – all student enquiries • Face to face and phone contact • Student payments (max $50 cash) • Produce academic records • Issue ID cards – Gatton and Ipswich • Coordinate Orientation Week

  13. Student Fees Manager – Narelle Larney • Administer HECS-HELP and FEE-Help schemes • Provide specialist advice about fees • Provide fee information for publications & systems • Manage fee enquiries • Process student fee remission and refunds • Manage student fee payment variations • Produce manual student fees invoices as required

  14. AcademicAdministration

  15. Academic Facilities Manager – Anthony Zgrajewski • Timetabling/room bookings • Refurbishment central teaching spaces • UQ CENTRA • Teaching & Learning Space Committee • Secretary Discipline Board • BWC room bookings

  16. Program Information Coordinator –Peter Brady • Program approval • Handbooks (print and web versions) • Yearbook • UQ Prospectuses • Australian Graduate Survey

  17. Records and Archives Management Services Manager – Ann Robinson • Recordkeeping advice across UQ • Archives • Student files, Staff files • Administrative files (Finance, Legal, Committees) • Disposal of records (Legislative compliance) • HUPP

  18. Secretariat Services Coordinator – Rebecca (Bec) MacBean • Secretarial support for Academic Board and Senate Committees • Teaching Awards • School & Centre reviews • Elections: Senate, Academic Board, others • Copying and Office Services

  19. Points of contact • General enquiries • Escalating issues • Faculty contacts • Delegation statements

  20. UQ Framework - Rules • General Award Rules • Admission Rules • Enrolment and Academic Progression Rules • Fee Rules • Statute 4

  21. UQ Framework - Policy • Handbook of University Policies and Procedures (HUPP) www.uq.edu.au/hupp • Section1, University Organisation and Governance (including 1.60.2 Privacy Management Policy) • Section 3, Teaching and Learning • Section 4, Research and Postgraduate Studies

  22. Other Resources • Programs and Courses website • mySI-net www.sinet.uq.edu.au • myAdvisor – authoritative source www.uq.edu.au/myadvisor/ • MIS Reportal

  23. SASD Web site • SASD Web site http://www.uq.edu.au/sasd • Seminars • SASD Newsletter • Business Process Calendar

  24. Key Dates • Business process calendar • Business cycles • Deadlines (some legislative) • Planning

  25. Keeping informed • Student Administration Managers Committee (SAMC) • Electronic newsletters • SASD bulletin (email h.macintosh@uq.edu.au to subscribe) • SASD seminar series www.uq.edu.au/sasd/index.html • Debriefs • Academic Board and Senate websites • Other networks

  26. Top 5 Hints • Check the framework – statutes, rules, policies, internal procedures • Central records • Communication channels • Network • Provide feedback

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