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SAP IBOX Upgrade - August 10th – Aug 13th

SAP IBOX Upgrade - August 10th – Aug 13th. What is happening… AVAYA is upgrading the current SAP – IBOX from Version 4.6c to Version 6 Why is it happening... The current version of SAP will become unsupported by SAP in March 2013 When is it happening…

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SAP IBOX Upgrade - August 10th – Aug 13th

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  1. SAP IBOX Upgrade - August 10th – Aug 13th • What is happening… • AVAYA is upgrading the current SAP – IBOX from Version 4.6c to Version 6 • Why is it happening... • The current version of SAP will become unsupported by SAP in March 2013 • When is it happening… • The scheduled outage is from 3am BST, Aug 10th to 3am BST, Aug 13th (72 hrs) • What is unavailable during the outage... • SAP and a number of associated applications – see next slide for details/impacts • Emergency ordering process available only for Emergency Services Organisations Down systems only – see next slides for definition and contact details. • Our request to you for help... • Please engage with your Partners and ask them work around the outage on that weekend • Internal users, Partners and Distis MUST update their SAP GUI software to version 720. • BUSINESS IMPACT : Partners WILL NOT be able to access the new SAP system and create quotes if they do not upgrade their GUI beforehand • Please stress the importance with your partners to review and act on the information already sent to them about the SAP GUI upgrade.

  2. SAP IBOX upgrade - Related Applications impact

  3. Emergency OM Contacts During Outage • Emergency System Order Definition • Down system for Emergency Services Organizations (examples – Police, Fire, 911, Hospital) that cannot be recovered to a previous operating condition. • Contact Regional representative for directions. • VP Approval Required - EMEA approval delegated to Mike Shivnan during the outage • mshivnan@avaya.com, +353 86 8501456 • Products supported: • Merchandise from stock (if available) • Keycodes (Note: New or replacement dongles cannot be supported) • Contact Regional representative as follows:

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