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The City of Bartow, Florida. Chris Wease, National Sales. Presented by:. cwease@summation360.com (704) 695-2686. TWI Customers. Over 500 customer implementations. Billing Household Survey, Fiserv 2013. Develop a Single Point of Integration. IVR/Phone. Web. Counter. Mobile. Text2Pay.

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  1. The City of Bartow, Florida Chris Wease, National Sales Presented by: cwease@summation360.com (704) 695-2686

  2. TWI Customers Over 500 customer implementations

  3. Billing Household Survey, Fiserv 2013

  4. Develop a Single Point of Integration IVR/Phone Web Counter Mobile Text2Pay eBilling Notify Integration Layer Payment Processing Customer Information System

  5. The all-in-one billing and payment solution. one expert vendorone hosted service one call issue resolution one data integration one payment processor one price for all services

  6. Resurgence of Inbound IVR / Phone Payment System • Standard Features • Real-time IVR interface with CIS database • 24/7 customer self-service access • Hear account balances and payment history • Pay bills by credit card or eCheck • System-Wide Messages • Update Customer Phone Numbers • Get answers to common questions & FAQ’s • Blog Post: What Goes Around Comes Around – IVR / Phone Payments Resurging The IVR handles 40% of all call traffic. • Call Samples (click to listen) • Main Menu • Account Balance and Payment • Spanish IVR Example

  7. Notifications Automatically notify thousands of customers in minutes • Features: • Manage multiple campaigns • Deliver customer-specific messages with data from your CIS database • “Press-2-to-Pay” to enter CIS and make payment • High volume callouts, email alerts, and text messages • Recorded voice or text-to-speech • Benefits: • Proactive notifications ensure customers are informed and satisfied • Reduce delinquencies and shutoffs by 30-70% • Examples: • Past-due courtesy alerts • Service interruptions • Outage Calls • Weather alerts • Any Notification • Call Samples (click to listen) • Boil Alert Notification • Past Due Courtesy Call • Blog Post: The importance of proactive outbound communication. “It’s easier for us to make a courtesy call than to disconnect service. To save even one trip is saving money.” – Union County, NC

  8. Be Proactive // But Not a Nuisance Bill Ready Email Bill Pay Reminder Email 1 Bill Pay Reminder Email 2 Bill Ready / Last Chance Email Pre-Disconnect Courtesy Call 2 Pre-Late Fee Courtesy Call Pre-Disconnect Courtesy Call 1

  9. Consolidate Simplify Save

  10. The City of Bartow, FloridaAttn: Utility Customer Service110 East Church Street Bartow, Florida 33830 Pay by credit card or check using our automated phone payment system at 863-534-0188

  11. Pay by credit card or check using our automated phone payment system at 863-534-0188 The City of Bartow, FloridaAttn: Utility Customer Service110 East Church Street Bartow, Florida 33830

  12. Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, FloridaAttn: Utility Customer Service2600 Hollywood Blvd. Hollywood, FL 33022 The City of Hollywood, Florida Office Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd. 8:30 a.m. to 5:30 p.m.Hollywood, FL 33022

  13. Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, FloridaAttn: Utility Customer Service2600 Hollywood Blvd. Hollywood, FL 33022 The City of Hollywood, Florida Office Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd. 8:30 a.m. to 5:30 p.m.Hollywood, FL 33022

  14. The City of Hollywood, Florida Office Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd. 8:30 a.m. to 5:30 p.m.Hollywood, FL 33022

  15. Consolidate Simplify Save

  16. Mirroring Web Aesthetics…Consistency • Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth Bartow Homepage >> Bartow Homepage >>

  17. QR Code • Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth

  18. Consolidate Simplify Save

  19. TWI Payment Processing Services™ • Process credit card and eCheck payments by Web, IVR, mobile, and at the counter • Single view simplifies search, reporting, and reconciliation • Virtual Terminal & Card Readers Provided • Auto-Pay by credit, debit or eCheck • Auto-Updater Servicefor reducing interruptions in transactions (updates expired/lost/stolen cards) • Real-time payment processing • Level 1 PCI Compliant • Next day funding • Cross-departmental Use

  20. Detailed, real-time, PCI Compliant Transaction Searching for Point of Sale, IVR or web, or webmobile transactions

  21. The all-in-one billing and payment solution. one expert vendorone hosted service one call issue resolution one data integration one payment processor one price for all services

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