The Measurement of User Information Satisfaction (Blake Ives et.al)

1. The Measurement of User Information Satisfaction(Blake Ives et.al) Presented by: IRA GERALDINA - 0806435513

2. Outline • Introduction • The User Information Satisfaction Construct • Measuring User Information Satisfaction • A Study to Assess a UIS Measure • Improving Instrument Quality • Producing a Short Form • Conclusion

3. Introduction

4. The User Information Satisfaction Construct

5. The User Information Satisfaction Construct

6. Measuring User Information satisfaction

7. Example

8. A Study to Assess A UIS Measure • Study objectives: (1) replicate Pearson’s findings concerning the validity of the instrument (2) reinforce the validity of the instrument through further tests (3) reduce the length of the overall measure while maintaining reasonable level of reliability and the existing structure of scales (4) develop a standard “short form” instrument

9. A Study to Assess A UIS Measure • Methodology: - Survey to 800 production managers in U.S. manufacturing organizations - 2 month period for two separate mailings: (1) Pearson’s UIS measure; (2) 4 item measure of information satisfaction/ UIS4 - Final sample: 280 managers (35% response rate)

10. A Study to Assess A UIS Measure • Results: See Table III & IV - Reliability - Content validity - Predictive validity - Construct validity

11. Reliability

12. Content of Validity • It refers to the representativeness or sampling adequacy • All scales are positive and significant at the 0.001 level

13. Predictive Validity • Demonstrated by correlating a measure against other measures of the same construct • A correlation of 0.55 was obtained and significant at the 0.001 level

14. Construct Validity • Demonstrated by validating the theory behind the instrument • 2 Methods: - Total score >> See column 4 (UIS38) of Table IV, all significant at 0.001 level - Factor analysis >> See Table III, resulting 5 factors

15. Factor Analysis

16. Improving Instrument Quality

17. Elimination of Scales • Each scale was ranked on the following criteria: (1) reliability (2) content validity (3) construct validity • See Table IV - Triple asterisk were selected for elimination

18. Reducing the Number of Items per Scale • Holdback sample data was tested • Removing items within a scale that had the lowest correlation with the other items • See Table V, two items were then eliminated

19. Producing A Short Form • Entails selecting representatives scales that has an acceptable high correlation with the full instrument • The correlation was 0.90 (significant at 0.001 level) • Contact the authors to have short form questionnaires 

20. Conclusion The instrument presented here is a potential candidate for adoption

21. A Short form measure of uis: a psychometric evaluation and notes on use BARAUDI & ORLIKOWSKI

22. The Purpose of Study • To conduct a psychometric evaluation of the short-form of UIS measure are developed by Ives, Olson, and Baroudi • To discuss how the short-form of UIS can be used to (a) detect the presence of user dissatisfaction (b) aid the diagnosis of problem areas

23. Sample • 358 employees from 26 New York area organizations • See Table 1

24. Sample’s Distribution

25. The UIS Questionnaire

26. Validity

28. Reliability