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A user satisfaction survey:

A user satisfaction survey:. the process of learning by doing. Heidi Fossum, Anette Munthe, Kari Austveg, Inger Marie Juul University of Oslo, Library of Medicine and Health Sciences. Outline. Background Process and experience Results Conclusion. Background. Reorganization 6 years ago

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A user satisfaction survey:

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  1. A usersatisfaction survey: the process of learning by doing Heidi Fossum, Anette Munthe, Kari Austveg, Inger Marie Juul University of Oslo, Library of Medicine and Health Sciences

  2. Outline • Background • Process and experience • Results • Conclusion

  3. Background • Reorganization 6 years ago • Transition to the electronic library

  4. Process and experiences • Project organization • Initiated by and anchored in the top management • Four participants from the major departments of the library • No experience • No extra resources • Preparations • Studying the art of conducting surveys • Studying surveys conducted by other libraries

  5. Process and experiences • Building the questionnaire • Brainstorming • Formulating questions/ statements • Selecting • Routing • Pilot-testing • Colleagues • Library users

  6. Process and experiences • E-mail invitations • Establishing the size of the population • Random selection • Sending invitations and reminder • Open for two weeks • Analysis • Simple standard reports from Questback • Advanced reports made by help of MS Word and Excel • Writing a report

  7. Results • Physical library • Heavily used by students • Electronic library • Doctors, researchers, research scholars/ fellows • All in all • Satisfied users

  8. Conclusion • Demanding, but worthwhile • Small • Get help • Medium • Consider getting help • Large • Go ahead!

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