Download
1 / 8
90 likes | 345 Views
Handling Objections NCSC Product Certification. Payroll Anytime, Anywhere!. Welcome!. Rachel, Virtual Instructor. What’s an objection versus an obstacle?. Objection: Is a stall technique to disguise the person’s real motivation to avoid moving forward based on some hidden agenda.
E N D
Handling ObjectionsNCSC Product Certification Payroll Anytime, Anywhere!
Welcome! Rachel, Virtual Instructor
What’s an objection versus an obstacle? • Objection: Is a stall technique to disguise the person’s real motivation to avoid moving forward based on some hidden agenda Obstacle: Is a true concerns; obstacles are real roadblocks that deserve attention and need to be resolved An example of an obstacle would be if a company does not have high-speed Internet or Internet at all. This could cause a an obstacle that needs to be removed before you are able to move forward with that prospect.
Handling a Price Objection Here’s an example of a price objection you may hear. This looks too expensive. I’m going to consider at least two other services before I decide.
Handling a Technology Obstacle Here’s an example of a technology obstacle you may hear. I don’t have an iPhone
Handling a Security Objection Here’s an example of a security objection you may hear. How secure is this?
Handling a Time Objection Here’s an example of a Time objection you may hear. It sounds like it would take a lot of time.
