What Is A Hosted Contact Centre?

1. What Is A Hosted Contact Centre? A hosted contact centre is an advanced telecommunications system for managing large volumes of customer communications.An Inbound Call Centre Services is one that exclusively or predominantly handles inbound calls (calls initiated by the customer) rather than outbound calls. A call centre may handle either only inbound or outbound calls or might deal with a combination of the two. An Inbound Contact Centre differs from a normal telephone system because it allows a company to manage higher volumes of inbound calls. A contact centre is typically structured in this way: The Hosted Contact Centre software provides a seamless gateway to the telephone carriers enabling your customers to contact you and for your agents to make call backs and follow ups. The sophisticated software is housed in secure datacentres and carefully firewalled to ensure that your contacts' personal information is well protected. One of the great advantage of a hosted solution is that is flexible and easy to upgrade. Inhouse solutions may only have limited options to upgrade. Whereas the hosted solution can be upgraded or downgraded to fit the needs of your business. And because you would generally pay for it on a subsrciption basis, there is no large capital expenditure to make. For more information visit our website: https://www.hostcomm.co.uk/