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Target Case Study: Diversity. Andrea Bowers Tristan Lazor. Company Background. Target guests are “ young, well-educated, moderate-to-better income families who live active lifestyles ” The company now has over 1,700 stores nation wide
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Target Case Study:Diversity • Andrea Bowers • Tristan Lazor
Company Background • Target guests are “young, well-educated, moderate-to-better income families who live active lifestyles” • The company now has over 1,700 stores nation wide • Described as “an upscale discounter that provides high-quality, on-trend merchandise at attractive prices in clean spacious and guest-friendly stores”
Demographics • Obese: anyone with a BMI over 30 • Overweight: BMI between 25-29.9 • Obesity rates have more than doubled from the 15% in 1980 • 10 out of 11 states with the highest obesity rates are located in the South • Obesity rates are above 25% in 38 states
In 2007, 32% of Texas high school students were overweight or obese • It is predicted that in every state that rate will reach at least 44% by 2030 • Statistically, obese and overweight people are usually from low-income households
Do women’s obesity rates vary amongst different races? • Black population- 58.5% • Mexican population- 41.4% • White population- 32.3%
Narrows down to: Female minorities living in Southern states with middle to low incomes
Average measurements of women ages 36-45: • African American: 43-inch bust, 37-inch waist, and 46-inch hip • Hispanic: 42.5-inch bust, 36-inch waist, and 44-inch hip • Caucasian: 41-inch bust, 34-inch waist, and 43-inch hip • Asian: 41-inch bust, 35-inch waist, and 43-inch hip
Strengths • #2 in top discount retailers, second only to Walmart • One of the top 50 companies in the Fortune 500 list • Large variety of products both in stores and online • Fashion destination for young women • One of the top gift card sellers in the United States
Weaknesses • “Well-educated, moderate-to-better income families” does not include a large, diverse consumer market • Specifically, there is a limited assortment of women’s plus size clothing in stores and online • In a search for “plus size pants” on Target’s website, only 12 results are found- 6 of which are yoga or lounge pants • Not a seamless channel between online and store inventories • Many of the plus size styles are not available in stores
Search Options Women: 4,285 Juniors: 1,224 Plus Size: 374
Opportunities • By creating a new product mix for a more diverse consumer, Target can gain a new market and create more loyal guests • May also create more revenue and continue to improve their reputation in the fashion industry
Threats • In a more diverse area with different consumers, consumers may be lost if the product mix does not cater to all of the consumers needs • Customers in more diverse areas may be willing to sacrifice an enjoyable, quality shopping experience for the cheapest price
Solution? • Fashion forward, affordable plus size clothing to make shopping easier and more accessible for women over size 14
“Forget jeans, I mainly wear leggings and dresses because jeans are just a pain to shop for! At trendy places like Forever 21 and H&M, I can wear their purses.” -Lacy Morganti, 23 of Keller, TX “The arms never seem to be proportional to the body of the shirts. I usually have to fork out a lot for a pair of jeans that fits right. Everything is either too short, or too baggy!” -Madison Terry, 17 of Carrollton, TX Interviews
Suggestions Plus-size shape wear and jeans are two categories lacking in Target’s product mix. $30-$60 at ASOS Curve on ASOS.com $39.99 at ModCloth.com Fit is the key to success in these categories. Including these products in the guest’s one-stop-shop may secure loyal customers for life.
Suggestions • Incorporate plus size styles into the monthly designer shops Target is known for, such as Kate Young and Prabal Gurung • Partner with designers who have knowledge in creating proper fitting, trendy garments for larger bodies
Strengths:-Creates a more diverse consumer market-May influence new loyal customers-Build a reputation in the plus size fashion world • Weaknesses:-This change still doesn’t cater to every different female body type-Although Target is a clothing destination for young, fashionable women, it is not known as a place with a great plus size selection • Opportunities:-Working with designers to create a seamless line that caters to both women’s and plus size categories • Threats:-Competitors may take notice of this change and follow; This would create more competition amongst discount retailers
Conclusion • To solidify a diverse market, Target must change their product assortment to better include plus size women. • Locations where demographics include more minorities and lower income households would be the best to start this in-store change. • Change in the product assortment could build a new and stronger sense of loyalty in consumers that would otherwise not shop at Target.
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