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CITY HALL - October 19, 2011

CITY HALL - October 19, 2011. Council votes 11-4 in favour of the garbage and recycling master plan. GARBAGE AND RECYCLING MASTER PLAN. City Council asks the Public Service to prepare a comprehensive waste management plan (2010) Speak Up Winnipeg

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CITY HALL - October 19, 2011

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  1. CITY HALL - October 19, 2011 • Council votes 11-4 in favour of the garbage and recycling master plan

  2. GARBAGE AND RECYCLING MASTER PLAN • City Council asks the Public Service to prepare a comprehensive waste management plan (2010) • Speak Up Winnipeg • Nine months of city-wide public consultation • Participated by more than 2,500 citizens

  3. GARBAGE AND RECYCLING MASTER PLAN • Services include • Weekly garbage and recycling cart collection • Bi-weekly yard waste collection • Cost = 14 cents a day - charged on water bills

  4. PR IN THE NEWS TRASH TALK:The City of Winnipeg’s new collection system

  5. CURRENT SITUATION • All residential properties in the City of Winnipeg have switched to the new collection system • City reports that their 311 contact centre received thousands of complaints about service deficiencies • This includes 100 homes that were never serviced • http://winnipeg.ctvnews.ca/residents-face-ongoing-delays-for-garbage-recycling-collection-as-contractor-misses-deadline-1.1003125

  6. Key players • Mayor Katz & City Councillors • Darryl Drohomerski • Emterra Group

  7. KEY players & Publics - mayor katz & city councillors • Councillors that have been the most vocal about the issues: • Paula Havixbeck – Charleswood– Tuxedo • John Orlikow – River Heights – Fort Garry • Brian Mayes – St Vital • Key publics: • Citizens of the City of Winnipeg • Media • City departments & employees

  8. KEY player & publics - Darryl drohomerski • Manager of Solid Waste Services • Held position since 2008 • Key publics: • Citizens of the City of Winnipeg • Media • City departments & employees

  9. KEY player & publics – Emterra group • Holds the City’s garbage and recycling contract for five years • Formally known as International Paper Industries • In business for about 30 years • Service cities in B.C., Manitoba and Ontario • Has had issues in the past with poor services in other cities • Key publics: • Citizens of the City of Winnipeg • Media • City departments & employees

  10. NEW COLLECTION SYSTEM • First piloted in the northwest area (Feb 2010) • Delivery of Carts and start of services • August 1, 2012 - AutoBin areas • Six-week program to remove 5,400 AutoBins • Approximately 24,000 residential families in the northwest area • Issues with overflowing AutoBins and illegal dumping • October 1, 2012 • Remaining 165, 000 residential properties converted • Southeast and Northeast area of the city

  11. COMMUNICATIONS • User guides (available in different languages) • Calendar • Complimentary yard waste compostable paper bags • User guide • 311 contact centre • Social media – Facebook & app • Videos

  12. TIMELINE • Week 1 • October 3: City sends out media release saying they predict some possible issues so crews will be out later than usual

  13. TIMELINE • Week 2 • Mayor Katz and Coun. Havixbeckspeak out about the new collection system • Residents speak out to the media • Say they don’t know what to do about their missed collections • Oct 10 - another City media release sent out saying the crews are a half a day to a day late in some areas • City sets deadline for Emterra to be back on schedule: Oct 14

  14. What residents are saying • Water and Waste Facebook page • Media October 19 - The Winnipeg Sun

  15. TIMELINE • Week 3 • Oct 14 – Drohomerski tells media that as of Sunday night missed services are generally done with buuuut . . . http://www.cbc.ca/video/watch/News/Canada/Manitoba/ID=2291476598 • Coun. Orlikow and Coun. Mayes speak out about the issues • Counc. Mayes calls for special meeting to address these issues • Oct 19 – City’s new deadline for Emterra to catch up on missed collections, but these aren’t met • Emterra tells media that they have been advised by the City to no longer comment on the issue

  16. ISSUES • Entire areas missed for collection services • Discrepancy in information • Breakdown in communication • Residents didn’t know when they were going to be serviced • Question of accountability – who’s responsible? • Question of whether the department planned properly • Missed collection • Yard waste

  17. Key messages • Mayor Katz & City Councillors • The system is new and has flaws • Emterra should be accountable • Darryl Drohomerski • The system is new and has flaws • Emterraandresidents should be accountable • The garbage issue isn’t that bad and they have been upfront about the situation • The new collection system is low costing • Emterra Group • Trying their best to catch up • Want to provide a good service

  18. Questions • Drohomerski said in one interview that they were up front about the new collection system issues – do you agree? • How do you think the city could’ve communicated the new collection system better? • What do you think should be done at this point to improve the system? • Because this is a new system do you think this was handled properly by the key players?

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