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MGT492: Managing People & Organizations

This lecture provides an overview of managing operations systems, including planning techniques, performance evaluation, inventory control, and quality control through statistical process control. It also explores different types of information systems, such as transaction processing systems, management information systems, decision support systems, artificial intelligence, and expert systems. Additionally, it discusses the role of information networks and technology in connecting employees, suppliers, customers, and databases. The lecture concludes with an overview of controlling systems and the importance of operations, quality, and productivity.

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MGT492: Managing People & Organizations

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  1. MGT492: Managing People & Organizations Lecture 32: : Chapter 15: Operations, Quality, Technology and Information Systems (contd.) Instructor: Dr. Aisha Azhar COMSATS Virtual Campus

  2. Last lecture overview • Managing Operations Systems • Planning Sheet • Gantt Chart • Performance Evaluation and Review (PERT) • Inventory Control within the Systems Process • Materials Requirements Planning • Quality control

  3. Statistical Quality Control • Statistical Process Control (SPC) • A concurrent process control method that uses statistical tests of probability in determining if product quality is within the acceptable range.

  4. Statistical Quality Control Steps 1. Set the desired quality standard and range. 2. Determine the frequency of measuring performance and the sampling technique. 3. Measure performance and plot it on a chart. 4. Use the exception principle and do nothing if performance is within range, but take action if its is out of control limits.

  5. Statistical Process Control Chart by Ounces and Time of Day

  6. The Information Systems Process

  7. Types of Information Systems • Transaction Processing Systems (TPS) • Used to handle routine and recurring business matters (e.g. accounting transactions). • Management Information Systems (MIS) • Used to transform data into information that managers need from the database to do their work. • Decision Support Systems (DSS) • Use a manager’s insights in an interactive computer-based process to assist in making non-routine decisions.

  8. Types of Information Systems (cont’d) • Artificial Intelligence (AI) • An attempt to create computers that simulate the human decision process. • Expert Systems • Imitate the thought processes of a human being.

  9. Information Networks and Technology • Computer Networks • Connect independent computers so that they can function in interrelated ways. • Information Networks • Connect all employees from headquarters and remote facilities to each other, to suppliers and customers, and into databases. • Types of Networks • Local-area networks (LAN) • Wide-area networks (WAN) • Firewalls, intranets, and peer-to-peer

  10. Course Overview • The global management environment • Management and entrepreneurship • The global environment: culture, ethics, social responsibility • Planning • Creative problem solving and decision making • Strategic and operational planning • Organizing • Organizing and delegating work • Managing change and innovation • Human resource management

  11. Course Overview (contd.) • Leading • Organization behavior: power , politics, conflict and stress • Leading with influence • Communicating and information technology • Motivating for high performance • Team leadership • Controlling • Control systems: financial and human • Operations, quality and productivity

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