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Debra Ness President

Debra Ness President. Reasons for Consumer Demand. Patient-centered healthcare requires: Information to make informed decisions Information to ask informed questions Consumer-directed health plans require more consumer information. Ongoing Public Reporting Activities. Niagara Coalition

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Debra Ness President

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  1. Debra Ness President

  2. Reasons for Consumer Demand • Patient-centered healthcare requires: • Information to make informed decisions • Information to ask informed questions • Consumer-directed health plans require more consumer information

  3. Ongoing Public Reporting Activities • Niagara Coalition • Leapfrog Group • Bridges to Excellence • Massachusetts Health Quality Partners • Wisconsin Health Care Collaborative • Care Focused Purchasing • Human Resource Policy Associates • State Initiatives in CA (HealthScope), TX, IL, MD, FL, etc.

  4. Challenges Facing Consumers: • Many dimensions of quality • Many different ways the information is displayed • Many different ways that similar information is measured

  5. Helping Consumers Compare Quality • Standardized, validated measures • Standardized, consumer friendly data displays • Comprehensive measurement of all dimensions of care

  6. Using Public Reporting to Improve Quality • Report must be widely disseminated • Data display must be clear • Consumers play a key role

  7. Three Drivers of Healthcare System Improvement • Purchasers/Payers through contracts they negotiate • Consumers through information guiding informed choice • Providers wanting to improve quality

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