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California LifeLine Program Update Dec. 6, 2017

Stay informed on the latest updates and statistics of the California LifeLine Program presented by the Communications Division of the Low-Income Oversight Board at the California Public Utilities Commission on December 6, 2017. Learn about improved participation rates, active wireless providers, and contact details for further assistance.

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California LifeLine Program Update Dec. 6, 2017

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  1. California LifeLine Program Update Presented by Communications Division Low-Income Oversight Board California Public Utilities Commission December 6, 2017

  2. Presentation Overview Program Update Program Statistics Enhanced Lifeline

  3. Participation Stats Active California LifeLine Wireless Providers: TruConnect Assurance Wireless Boomerang Wireless, LLC TAG Mobile, LLC i-wireless, LLC Air Voice Wireless, LLC Telrite Corporation Global Connections Inc. of America Amerimex TracFone Blue Jay Wireless

  4. Participation Stats cont. Pending Wireless Providers (as of October 31, 2017)

  5. Total Participants(End of October 2017)

  6. CA LifeLine Wireless Participants(End of October 2017)

  7. CA LifeLine Participants

  8. CA LifeLine Participants (end of October 2017)

  9. CA LifeLine Participation Rate * At or below 200% Federal Poverty Level, provided by DOF based on the 2015 Census Data.

  10. Enhanced Lifeline update • 3 wireless carriers have been approved to offer Enhanced Lifeline: • Boomerang • AirVoice • BlueJay • 1 Pending wireless carrier to offer Enhanced Lifeline (TracFone)

  11. Enhanced Lifeline

  12. Next Steps • Continue to work with selected carriers to discuss outreach/education strategies to participants. • Encourage wireless LifeLine providers to participate in Federal Enhanced Lifeline program.

  13. Contact Information • Anna Jew – California LifeLine Implementation • AML@cpuc.ca.gov; (415) 703-3087 • Consumer Affairs Branch • http://www.cpuc.ca.gov/puc/cec/e_complaint/; (800) 649-7570 • CA LifeLine Administrator • https://www.californialifeline.com/en • (866) 272-0349 – English (866) 272-0354 – Korean • (866) 272-0350 – Spanish (866) 272-0355 – Vietnamese • (866) 272-0351 – Lao/Hmong (866) 272-0356 – Chinese • (866) 272-0352 – Khmer (866) 296-0860 – Japanese • (866) 272-0353 – Tagalog

  14. Thank you! For Additional Information: www.cpuc.ca.gov www.californialifeline.com/en

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