CPUC Low Income Oversight Board July 20, 2016

1. CPUCLow Income Oversight BoardJuly 20, 2016

2. CALIFORNIA EMERGING TECHNOLOGY FUND Mission CONNECT COMMUNICATE COMPETE Mobilize leadership statewide to close the Digital Divide by accelerating the deployment and adoption of broadband to unserved and underserved communities. Ensure that California is a global leader in the availability and use of broadband technology. focus  action results

3. CALIFORNIA EMERGING TECHNOLOGY FUND CONNECT COMMUNICATE COMPETE Energy Utility Strategy: Getting Low-Income Customers Online For Shared Benefits focus  action results

4. 2015 Statewide Survey Results

5. Digital Divide is Greatest for the Disadvantaged2015 Annual Survey Percentage of Californians with Broadband at Home • 65% of Households Earning Less Than $20,000 a Year (16% by smart phone only – 35% not connected) • 63% of Households with Spanish-Speakers (21% by smart phone only – 37% not connected) • 59% of People with Disabilities (8% by smart phone only – 41% not connected) • 57% of Adults Age 65 or Older – Seniors (1% by smart phone only – 43% not connected) • 52% of Non-High School Graduates (18% by smart phone only – 48% not connected)

6. Preview of 2016 Annual SurveyProgress and Remaining ChallengesBroadband Adoptions for Low-Income Households

7. All Customers Online: Benefits To Utilities • Transaction costs for utility will decrease for billing and communications; smaller carbon footprint. • Low-income customers will have equal access to emergency notification and information. • Low-income customers will have equal access to products and services that require Internet access. • Low-income customers can use information from smart meters to manage their usage. • Low-income customers can pay bills online when cash is available without having to spend time and money to pay bills in person.

8. General Framework for PilotsUtility-CBO-CETF Partnership Agreement • Utility identifies CBO partner(s) to design pilot: CBOs experienced in outreach and adoptions. • Utility sends letters to low-income customers about available affordable offers (rolling distributions). • CETF trains CBO(s) on how to do adoption. • CBO(s) assist customers select an affordable offer, become digitally literate, and secure an appropriate computing device. Utility funds on performance. • Utility or CBO may involve a call center or provider. • Utility staff need not handle calls or be an expert on broadband adoption.

9. Affordable Broadband Offers Increasing Choices and FCC Lifeline • Basic Internet $72 Hot Spot, $10 per month No Eligibility Requirements • Comcast $10 per month (Free Modem/Router)National School Lunch Program • AT&T $10 per month (Free Modem Only) CalFresh Enrollment - $5 per month if only 5 Mbps Available • Frontier $13.99 per month with Lifeline subscription (Free Modem/Router) • Charter $14.99 per month (Free Modem Only)

10. Update on Energy Utility Collaboration • SMUD-CFILC Partnership • 90,000 letters: 4,055 contacts (4.5% response rate); 1,021 adoptions (25% of contacts). • SCE- CFILC Pilot • 10,000 letters to PWD: 594 calls; 38 adoptions; 35 inquiries from currently unserved areas. • Follow up with Program Manager and SCE COO. • SDG&E Pilot Planning • LADWP Interest and Intent • PG&E and SCG To Be Engaged

11. Low Income Oversight Board Voice and Leadership are Pivotal • Utilities need encouragement, focus, and reinforcement. • CPUC Commission and staff need support. • Policymakers need understanding and education about the importance of getting all customers online. • Letter from LIOB • LIOB Workshop with IOUs • Briefings with Policymakers

12. CALIFORNIA EMERGING TECHNOLOGY FUND CONNECT COMMUNICATE COMPETE Thank You Low Income Oversight Board focus  action results