Business English Conversation & Listening 1. Introduction

1. Business English Conversation & Listening 1. Introduction Instructor: Hsin-Hsin Cindy Lee, PhD Business English Conversation & Listening 2010

2. Contents • Course description and requirements • Syllabus and learning points • Checkpoint

3. Course Description & Requirements

4. Course Objectives • This course uses functional syllabus. • It aims to help students learn language functions and useful expressions for working in the global workplace. • The course content will help you learn how to speak English fluently in various business situations.

5. Teaching Methods • This course combines e-learning and on-campus class hours. • On our course website, you can download the learning materials and watch the video of instructor’s lecture. • You can also practice listening and study the grammar rules by e-learning. • You will be requested to post articles and responses and completing the quizzes on the course website. All the activities mentioned above will maximize your e-learning outcome. • When you attend the class on campus every other week, you will have chance to practice English conversation with your classmates face-to-face. There will be student role plays and presentations, too.

6. Course Requirements • Attendance and participation • You need to respond biweekly online. • Your biweekly article and response will be seen as attendance. • This course requires on-campus attendance. • Make sure you join the classroom activities every time. • Punctual submission of assignments • Use English in the class • Interacting with your classmates in ‘English’ will further help you practice your business communication skills!

7. Grading Policy • Assignments & Quizzes: 25% • Role Plays or Presentations: 25% • Mid-term exam: 25% • Final Project & Presentation: 25%

8. Textbooks and References • Business English Conversation 商務英語會話 (新頁圖書) (classroom use) • Intelligent Business (Intermediate) (書林代理) • Essential Business Grammar Builder 商用英文文法(基礎班/進階班)(寂天) (optional purchase)

9. Syllabus and Learning Points

10. Syllabus • 1. Introduction • 2. Greeting • 3. Socializing & Small Talk • 4. Making Telephone Calls • 5. Making Requests • 6. Dealing with Complaints • 7. Making Suggestions • 8. Making Presentations • 9. Agreeing and Disagreeing • 10. Final Review

11. Essential Learning Points

12. Lesson 1. Introduction to the Course • Make sure you study Lesson 1 and understand all the course requirements. • This course combines e-learning and on-campus classroom activities. • Make sure that you are able to participate in both types of learning activities. • This course is intensive in nature. • Try to catch up with the course schedule all the time!

13. Lesson 2. Greeting • Basic Rules and Concepts • Conversation and Listening • Check Answers and Further Practice • Writing Practice • Common Business Situations • Introducing yourselves in the first meeting • Introducing a peer to a senior • Introducing peers to each other • Receiving a guest (Model Conversation)

14. Lesson 3. Socializing & Small Talk • Basic Rules and Concepts • Conversation and Listening • Check Answers and Further Practice • Writing Practice • Some Safe Topics for Small Talk • Jobs/work/business/economy • Vacation/ travel/ sightseeing • Food/ drinks/ cuisine/ restaurants • Sports/ local sport teams; events/ exercises • General interests: movies; music, etc.

15. Lesson 4. Making Telephone Calls • Basic Rules and Concepts • Conversation and Listening • Check Answers and Further Practice • Writing Practice • Learning Points • How to making a phone call properly • How to answer a phone call properly • How to leave and take messages • How to make an appointment

16. Lesson 5. Making Requests • Basic Rules and Concepts • Conversation and Listening • Check Answers and Further Practice • Writing Practice • Learning Points • Persuading people to do things politely • Talking about urgency

17. Lesson 6. Dealing with Complaints • Basic Rules and Concepts • Conversation and Listening • Check Answers and Further Practice • Writing Practice • Learning Points • Principles of dealing with complaints • The process of dealing with problems • Clarifying and confirming on the telephone

18. Lesson 7. Making Suggestions • Holding a brainstorming meeting • Basic Rules of hosting and participating a brainstorming meeting • The process of holding a brainstorming meeting • Open a meeting • Invite opinions • Participants make suggestions • Encourage opinions • Summarize and end the meeting

19. Lesson 8. Making Presentations • Basic rules of making an effective presentation • Study the structure and relevant expressions • The basic structure of presentation • Opening • Body • Conclusion • Q&A

20. Lesson 9. Agreeing & Disagreeing • Basic Rules and Concepts • Conversation and Listening • Check Answers and Further Practice • Writing Practice • Learning Points • Agreeing • Disagreeing

21. Lesson 10. Final Review • Greetings • Socializing & Small Talks • Telephone English • Making Requests • Dealing with Complaints • Making Suggestions • Making Presentations • Agreeing and Disagreeing • Review • Socializing in English • Telephoning in English • Making presentations in English • Conducting meetings in English

22. Checkpoint • Have you known the course requirements? • Have you known the essential learning points of the course content? • Do you have any questions regarding the course content? • Will you have difficulty joining the on-campus activities? • Will you have difficulty with e-learning and the Internet?

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