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Knowledge Management

Knowledge Management. Greatest impact on society Computers Internet World Wide Web Wireless communications. Knowledge Workers. People who work with information Clerks, supervisors, managers at all levels Handle data and information

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Knowledge Management

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  1. Knowledge Management Greatest impact on society Computers Internet World Wide Web Wireless communications

  2. Knowledge Workers • People who work with information • Clerks, supervisors, managers at all levels • Handle data and information • Data – original facts and figures that businesses generate • Information – data that have been processed in some meaningful way that is useful to decision makers

  3. Managing Technology • CIO – Chief Information Officer – top computer executive in a business • Reports to CEO (Chief Executive Officer) • Possesses knowledge about electronic equipment • Has expert management skills

  4. Distributing Information • Employees use computers to record, process, send, store, retrieve information • Telecommunications-movement of information from one location to another electronically • Telephone lines, cable, satellite • LAN (local area network)-network of linked computers that serves users in a single building or building complex • Server-computer that stores data and application software for all PC workstations in the LAN • WAN (wide area network)-network of linked computers that covers a wide geographic area

  5. Intranet and Extranet • Intranet – a private company network that allows employees to share resources no matter where they are located • Works like the Internet • Usually connected to the Internet but sealed off from general public to protect company information • Extranet – a private network that companies use to share certain information with selected people outside the organization • Suppliers and major customers

  6. Information Security • CIO must do whatever is necessary to keep company information safe from hackers • Lawsuits by employees, customers, public • Loss of critical company records • May violate business ethics when companies gather, sell, distribute information about people who use the Internet to browse or buy • Firewall – special software that screens people who enter and/or exit a network by requesting specific information such as passwords

  7. Information Systems • Database – a collection of related data organized in a way that makes the data easy to find, update, and manage • Examples?? Facebook, electronic filing systems, medical records, Kroger customer records • Information system – a computer system that processes data into meaningful information • Management information systems • Decision support systems • Executive information systems

  8. Management Information System – integrates data from various departments to make it available to help managers with day-to-day business operations • Decision Support System – helps managers consider alternatives in making specific decisions • Ability to analyze “What if” scenarios • Executive Information System – combines and summarizes ongoing transactions within the company to provide top-level executives with information needed to make decisions affecting the present and future goals and direction of an organization • Gathered from the other information systems

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