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Knowledge Management

Knowledge Management. Marleen Steele Training Manager PennDOT. Knowledge Loss at PENNDOT. Attrition Memory Loss Change Management Organization Environment Consultants. What is KM?. Information in action Intellectual capital

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Knowledge Management

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  1. Knowledge Management Marleen Steele Training Manager PennDOT

  2. Knowledge Loss at PENNDOT • Attrition • Memory Loss • Change • Management • Organization • Environment • Consultants

  3. What is KM? • Information in action • Intellectual capital • High-value form of information that is ready to apply to decisions and actions • Getting the right information to the right person at the right time

  4. How Is KM Developed at PennDOT • Communities of Practice • Site designed for the Community • Infomediary • People and information are connected • Explicit and Tacit Knowledge are available

  5. A Knowledge Management Model

  6. Growing KM • 3 pilots • Equipment Community • Line Painting (Agility Collaboration) • Institutional Memory

  7. The Equipment Community

  8. The Pilot for Equipment Managers • Find, understand, share and use knowledge to create value (to the equipment managers, mechanics, and mechanic supervisors) • Improve communications

  9. Why Equipment Managers? • Culture for sharing knowledge • People who are supportive • Computer skills • Important that the first initiative include success stories

  10. Committee Responsibilities • Identify information • Verify easy Access • Provide SMEs • Include others as needed • Work on challenges

  11. Equipment Community • Expertise Finder • Chats/Bulletin Boards • Tips, Tricks, Innovations • FAQ’s • Safety Items • Technical Resources • Calendar/Events • Ebay for PENNDOT

  12. Intranet Site

  13. Rewards • Leverage PCs – particularly in the garages • Perceived as leading edge

  14. Line PaintingAgility Collaboration

  15. Agile Collaboratory Process People Technology

  16. Line Painting Community • Chats/Bulletin Boards • Tips, Tricks, Innovations • FAQ’s • Safety Items • Technical Resources • Calendar/Events • Equipment Inventory

  17. Rewards • Increase Productivity • Access to Best Practices • Communication • Repository for the project, including contractor information

  18. Institutional Memory Storytelling Pilot

  19. PennDOT has an aging workforce. How will we capture the knowledge and experience of this workforce before they leave their present positions? Our Story

  20. Foremen – an Endangered Species As of January 2001, who is eligible for retirement: • 58% of highway foremen 3’s • 30% of highway foremen 2’s • 50% of the Foremen 1

  21. The Concept • Foreman Bill • Fayette County • $48,000 to pave the road • 18 wheeler with metal plates • No permit

  22. Foreman Ron Driver ran the flagger’s stop sign, coming into the work zone License plate, description State police issued citation The Story continues

  23. Application • Stories available for the training of Foremen

  24. Knowledge Capture in our Research Area. Used to determine if position should be filled. A booklet based on a work done by New York on KM A Commonwealth intra-net website with KM subject. Other Projects

  25. It’s Not Perfect • Internet or Intranet • Equipment Accessibility • S-L-O-W Speeds • Computer Skills • Pictures slow it down • Resources • Keep it Simple!

  26. Change in Administration Loss of over 2000 people in the last 2 years Loss of champions Other obstacles

  27. Now What? • Research report to help us decide what to do next? • Meeting with executive staff this month. • Included on our long-term planning project.

  28. Marleen Steele Msteele@dot.state.pa.us 717.346-9510 Training Manager Bureau of Driver and Vehicle Program Services 1101 South Front St Harrisburg PA 17104

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