1 / 8

Voice Processing (Ch. 11)

Voice Processing (Ch. 11). ENGR 475 – Telecommunications September 8, 2006 Jonathan White. What Voice Processing is. When you interact with an automated telephone system using your voice. 2 major applications: Directing calls (hated) Message manipulation (loved)

lobo
Download Presentation

Voice Processing (Ch. 11)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Voice Processing (Ch. 11) ENGR 475 – Telecommunications September 8, 2006 Jonathan White

  2. What Voice Processing is • When you interact with an automated telephone system using your voice. • 2 major applications: • Directing calls (hated) • Message manipulation (loved) • Voice processing has a long history – voice mail was actually invented in the 1970’s.

  3. Voice/Touch Tone Recognition • Most voice processing systems depend on touch tone input from callers. • An alternative is voice recognition. • Still very limited. • Systems can be trained to recognize many words from one user or a few words from many users. • Good for enrolling in classes. • Voice to text transformations. • Incredible improvements are being made in this field using sophisticated applications of math and DSP.

  4. Voice Dialing • You can train your cell phone to dial a number when you say something. • This logic is actually stored on your cell phone • Stored on a PBX in a shared environment.

  5. Automated Attendant/ Automated Distributor • Almost universally reviled. • You talk and interact with a machine. • Performs these functions: • Answers telephone. • Announces options. • Accepts touch tone/voice input. • Forwards calls to proper human. • Plays music while you are on hold. • http://www.databasesystemscorp.com/psautoattendant.htm • Skype / Asterisk do this already

  6. Voice Mail • Many uses • Features: • answer many phones at the same time • store incoming voice messages in personalized mailboxes associated with the user's phone number • enable users to forward received messages to another voice mailbox • send messages to one or more other user voice mailboxes • add a voice introduction to a forwarded message • store voice messages for future delivery • make calls to a telephone or paging service to notify the user a message has arrived in his/her mailbox • transfer callers to another phone number for personal assistance • play different message greetings to different callers. • Is this an excuse to never answer your phone again?

  7. Voice Mail Architecture • Voice mail is stored on a server • Typically connected to your PBX • On your cell phone, your voice mail is not stored on your phone. • Voice is compressed when it is stored.

More Related