RBA Results-Based Accountability

1. TM RBA Results-Based Accountability The Fiscal Policy Studies Institutewww.raguide.org www.resultsaccountability.com Book - DVD Ordersamazon.comresultsleadership.org

2. SIMPLE COMMON SENSE PLAIN LANGUAGE MINIMUM PAPER USEFUL

3. Population Accountabilityabout the well-being ofWHOLE POPULATIONS For Communities – Cities – Counties – States - Nations Performance Accountabilityabout the well-being ofCUSTOMER POPULATIONS For Programs – Agencies – and Service Systems Results Based Accountabilityis made up of two parts:

4. COMMON LANGUAGE

5. THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline Benchmark Outcome Result Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Indicator Goal Measure Objective Target Core qualitative strategic objectives Your made up jargon here Measurable urgent systemic indicators Lewis Carroll Center for Language Disorders

6. RESULT or OUTCOME A condition of well-being for children, adults, families or communities. Population Population INDICATOR or BENCHMARK A measure which helps quantify the achievement of a result. PERFORMANCE MEASURE A measure of how well a service, agency or service system is working.Three types: Performance Performance DEFINITIONS RESULT 1. Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Children born healthy Children ready for school Clean Environment Safe communities Prosperous Economy INDICATOR 2. Rate of low-birthweight babies Rate of low-birthweight babies, Percent ready at K entry crime rate, air quality index, unemployment rate Percent ready at K entry (EDI) crime rate air quality index unemployment rate PERFORMANCE MEASURE 3. How much did we do? How well did we do it? Is anyone better off? = Customer Results

7. POPULATION ACCOUNTABILITY

8. Community Outcomesfor Christchurch, NZ ● A Safe City ● A City of Inclusive and Diverse Communities ● A City of People who Value and Protect the Natural Environment ● A Well-Governed City ● A Prosperous City ● A Healthy City ● A City for Recreation, Fun and Creativity ● A City of Lifelong Learning ● An Attractive and Well-Designed City

9. Georgia Policy Councilfor Children and Families RESULTS ● Healthy Children ● Children Ready for School ● Children Succeeding in School ● Strong Families ●Self Sufficient Families

10. City of London OntarioPriority Results ● A Strong Economy ● A Vibrant Diverse Community ● A Green and Growing City ● A Reliable Infrastructure ● A Safe City Source: Draft Strategic Plan Sept 2011

11. REPORT CARDS New Zealand Dayton, OH Cardiff, Wales Santa Cruz County

14. Leaking Roof(Results thinking in everyday life) ? Fixed Experience Inches of WaterBASELINE Not OK Measure Turning the Curve Story behind the baseline (causes) Partners What Works Action Plan #2 Action Plan

15. Results / Outcomes Indicators Experience Baseline & Story

16. 75 people per day 45 people per day MADD 28 people per day 2010

18. Newcastle, UK Nov 08 – Jan 09 8.5 Source: Connexions Tyne and Wear, UK Revised 9 Nov 2007 Chancellor Sharp reference to 18 to 21 yr olds

20. Hull, UK"Woundings"

21. PERFORMANCE ACCOUNTABILITY

22. “All performance measures that have ever existed for any program in the history of the universe involve answering two sets of interlocking questions.”

23. Performance Measures Quality Quantity HowWell did we do it? ( % ) HowMuch did we do? ( # )

24. Performance Measures Effort How hard did we try? Effect Is anyone better off?

25. Effort HowWell HowMuch Effect Performance Measures

26. Performance Measures Quality Quantity How welldid we deliver it? How much service did we deliver? Effect Effort Output Input How much change / effect did we produce? What quality of change / effect did we produce?

27. Performance Measures Quality Quantity How welldid we do it? How much did we do? Effect Effort Is anyonebetter off? # %

28. Education Quality Quantity How well did we do it? How much did we do? Student-teacherratio Number ofstudents Effect Effort Is anyone better off? Number ofhigh schoolgraduates Percent ofhigh schoolgraduates

29. Percent of 9th graders whograduate on timeand enter college oremployment after graduation Number of 9th graders whograduate on timeand enter college oremployment after graduation Education Quality Quantity How well did we do it? How much did we do? Student-teacherratio Number ofstudents Effect Effort Is anyone better off?

30. Drug/Alcohol Treatment Program How well did we do it? How much did we do? Number ofpersonstreated Unitcost oftreatment Is anyone better off? Number of clientsoff of alcohol & drugs- at exit - 12 months after exit Percent of clientsoff of alcohol & drugs- at exit - 12 months after exit

31. Waste Management Services Quality Quantity How well did we do it? How much did we do? Unit costper tonnecollected # tonnes of residential waste Effect Effort Is anyone better off? % to land fill % diverted from landfill #/amt to land fill #/amt diverted from landfill

32. Fire Department Quality Quantity How well did we do it? How much did we do? ResponseTime Number ofresponses Effect Effort Is anyone better off? # of fireskept toroom of origin % of fireskept toroom of origin

33. General Motors Quality Quantity How well did we do it? How much did we do? Employees pervehicleproduced # of production hrs # tons of steel Effect Effort Is anyone better off? # of cars sold $ Amount of Profit $ Car value after 2 years % Market share Profit per share % Car value after 2 years Source: USA Today 9/28/98

34. Not All Performance Measures Are Created Equal Quality Quality Quantity How well did we do it? How much did we do? LeastImportant Least AlsoVery Important Effect Effort Is anyone better off? MostImportant Most

35. LR UR Baseline & Story Primary v. Secondary Direct v. Indirect Internal v. External

40. Watermain Breaks per yearLondon Ontario

41. How Population &Performance AccountabilityFIT TOGETHER

42. THE LINKAGE Between POPULATION and PERFORMANCE POPULATION ACCOUNTABILITY Healthy People Rate of low birth-weight babiesClean EnvironmentPercent fully ready per K-entry assessmentProsperous EconomyRate of unemployment PERFORMANCE ACCOUNTABILITY POPULATIONRESULTS Contributionrelationship Job Training Program Unit costper persontrained # personsreceivingtraining % who getjobs & keep jobs (at 6 months) # who getjobs & keep jobs (at 6 months) CUSTOMERRESULTS

43. CLOSING

45. RBA in a Nutshell2 – 3 - 7 plus language discipline Results & Indicators      Performance measures 2 - kinds of accountability Population accountability      Performance accountability 3 - kinds of performance measures. How much did we do?      How well did we do it?      Is anyone better off? 7 - questions from ends to means in less than an hour. Baselines & Turning the Curve

46. Resources www.raguide.org www.resultsaccountability.com RBA Facebook Group Book - DVD Ordersamazon.comresultsleadership.org RBA Booth: Results Leadership Group: Phil Lee and Karen Finn

47. THANK YOU ! Websites raguide.orgresultsaccountability.com Book - DVD Ordersamazon.comresultsleadership.org

48. “If I include you,you will be my partner. If I exclude you,you will be my judge.” - Rosell