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Costs and Benefits. Benefits. Direct Cost Reduction. Cost displacement. Revenue Enhancement . Indirect Cost Avoidance. Performance Enhancement. Risk Reduction. Sources of Costs: Ongoing. Software upgrades and maintenance over time Communications Requirements Personnel
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Benefits Direct Cost Reduction. Cost displacement. Revenue Enhancement. Indirect Cost Avoidance. Performance Enhancement. Risk Reduction.
Sources of Costs: Ongoing Software upgrades and maintenance over time Communications Requirements Personnel i.Technical and support ii.Business and user Other i.Building space, air conditioning and utilities ii.Training and ongoing help
Sources of Cost: One-Time Software i.Product software direct costs ii.Infrastructure systems required to support the system Furniture and supplies Site Preparation Hardware Conversion, installation and testing Training and business adjustment
ROI Methods • Implied Benefits • Payback Period • Net Present Value (NPV) • Present value of future net benefits V = NB/(1 + r)n • Internal Rate of Return (IRR) • Interest (r) that makes NPV= 0