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Citizen Relationship Management…. “Providing Superior Service to your Citizens”. Applications for Local Government. Citizen Web Portal Citizen Requests. FMS II. Citizen Portal. Pet Parents a re able to: A pply for or renew a new P et License
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Citizen Relationship Management… “Providing Superior Service to your Citizens”
Applications for Local Government Citizen Web Portal Citizen Requests FMS II
Citizen Portal • Pet Parents are able to: • Apply for or renew a new Pet License • Attach supporting documentation that needs to accompany the application (proof of rabies vaccination, spay\neuter certificate) • Ask questions using the built-in message center (all communication is automatically logged in CRM) • Pay for a Pet License
Back Office Review & Processing • Staff are able to: • Communicate with citizens using the built-in message center • Review all applications that are submitted via the Citizen Portal • Receive payment (if not paid through the portal) • Automate the renewal process based on expiration date of license
Reporting • Inquiries/Views • Advanced Find • Allows a user to quickly search the entire database by typing in a keyword. FTG will return the results that match the search. • SQL Server Reporting Services • Dashboard
Better Citizen Service Improved Efficiency Greater Productivity Contact us to learn more: 1-800-237-0028 www.FastTrackGov.com