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1. Voice of Conference Winter Ops & Airside Safety Europe 2013 The Pyramid 31 Queen Elizabeth Street London SE1 2LP info@roiteam.co.uk www.roiteam.co.uk

2. Voice of Conference Background • Short 10 minute interviews with conference delegates and exhibitors during Sunday evening and Monday • Topics Guide probing views and opinions around major conference subjects : • Independent Scrutiny • Snow Planning • De-icing and environmental issues • Friction Assessment • Ground clearing equipment • London’s Airport Capacity • Many thanks to all who agreed to be interviewed

3. Independent scrutiny of winter resilience The majority of airports face regular independent review of their winter resilience, for many on an annual basis Question: Has your airport ever faced a formal review as a result of concerns about your Winter Operations Preparedness? What were the outcomes and how did you respond?

4. Independent scrutiny of winter resilience For Northern airports snow and winter conditions are very much ‘business as usual’, making a strong Winter Operations plan a foregone conclusion But no one is complacent and all managers are open to improve their readiness Formal reviews are always a prompt for action Sometimes their recommendations are very helpful, triggering enhanced attention and investment Question: Has your airport ever faced a formal review as a result of concerns about your Winter Operations Preparedness? What were the outcomes and how did you respond?

5. Snow Planning Before I came to this conference, I thought our snow planning was good - but after hearing discussion, I know it’s only just satisfactory European Airport Manager We are working to be ready for the worst case scenario. By making substantial investment 10 years ago we reduced runway closure time from 45 to 22 minutes Canadian Airport Executive We produce a new Snow Plan before each winter. There is a whole spectrum of conditions and many different types of snow’ Central Europe Airport Manager Staff retention builds experience and that experience is hard to find. No one has put a cost to that experience Winter Operations Consultant Question: How well prepared is your airport in the Snow Planning area? Winter operatives are generally employed on a seasonal basis. What impact, if any, does this have on your Snow Planning operations? Would it be viable to employ full time operatives in this area?

6. Snow Planning Question: How well prepared is your airport in the Snow Planning area?

7. Snow Planning Airport professionals continually enhance their Snow Planning. They learn something new every year, and there is no room for complacency Widespread recognition : climate change makes Snow Planning more and more challenging Enhanced technology to help pilots to understand runway conditions is a priority Some airports have full time operatives trained for Winter Conditions, who are deployed on other work later in the year. But most rely on contractors and focus on training to minimise risks Question : How well prepared is your airport in the Snow Planning area?

8. Snow Planning Budget is the major brake on implementation of Snow Plans. Delegates recognise funding will always fall short of the ideal world solution Question: What restrictions prevent you from taking your Snow Conditions Plan to the next stage ?

9. De-icing and the environment • Major challenges : • Cost of de-icing products • Working safely within environmental requirements • How to judge the correct dosage for the conditions • How to get the timing right • Sharing knowledge and experience • There’s no school for Snow Conditions training – this conference is it ! Canada Airport Manager • The environmental compliance agencies are not business trained so don’t appreciate our business challenges • Scandinavia Airport Manager Question: What are your major challenges concerning de-icing?

10. De-icing and the environment Question: What are your major challenges concerning de-icing?

11. De-icing and the environment Lack of suitable facilities is the main reason for airports not recycling de-icing agents. One manager stated only new airports can build in the required facilities – historic airports will always struggle with this Question: What are your major challenges concerning de-icing?

12. Friction Assessment Overwhelming agreement on one aspect of the conference : a pressing need for standardised reporting of Friction Assessment readings Differing methods of measurement may be inevitable, but standardised reporting is a must Question: Do you fell that approaches and standards around Friction Assessment Testing should be standardised? In your airport what are the biggest issues around Friction Assessment?

13. Friction Assessment Question: Do you fell that approaches and standards around Friction Assessment Testing should be standardised? In your airport what are the biggest issues around Friction Assessment?

14. Friction Assessment Delegates agree on the importance of standardising Friction Assessment Testing. They outline the danger of mixed standards and conflicting assessments Pilots need accurate information and they need to understand this informationSafety Regulator Different machines give different results and pilots do not know the difference. We need trainingUK Airport Manager It should be standardised. Dealing with crews from all over the world, we need to avoid misinterpretations ATC Professional Question: Do you fell that approaches and standards around Friction Assessment Testing should be standardised? In your airport what are the biggest issues around Friction Assessment?

15. Ground clearing equipment – dream scenario • We asked delegates to dream their perfect piece of ground clearing kit …. and they told us : • Software that provides dependable and reliable read-out of conditions • Enhanced visual communication between clearance vehicles • Equipment with high ground clearance for deep snow • Equipment to weigh aircraft prior to take off • Anti collision device on aircraft steps • Smaller more nimble clearance vehicles • Powerful snow dispersal equipment Question: Close your eyes for a moment. Now describe for me the piece of ground handling kit that you want to invent

16. Ground clearing equipment Risk of disruption to business is by far the most important justification for buying an expensive piece of clearance equipment. Some managers believe that only a ‘Watershed Incident’ provides the justification for this scale of investment Question: Which of the following would most influence your decision whether or not to buy a major piece of ground clearance equipment ?

17. London’s airport capacity Disappointment for Mayor Johnson – not a single delegate supports his plan for the ‘Boris Island’ solution ! Almost half of delegates (from all round the world) see expansion at Heathrow as the preferred solution Question: To solve London’s need for airport capacity, which of the following options would you vote for?

18. London’s airport capacity Always better to build on existing infrastructure. It’s cheaper and swifter, and may avoid planning enquiries Scandinavia Airport Manager Essential to build on what you have. If you start to run down a hub airport you degrade it’s strength European Airport Manager Danger is to over-debate and lose competitive edge. It would take 20 years to build a new airport which would mean huge loss of business for the UK UK Airport Manager Question: What is your proposed solution for London’s appetite for airport capacity

19. Voice of Conference Many thanks to all delegates who gave up their time to be interviewed Thankyou to Gary Mason and Richard Piper for helping us formulate topics Thankyou to Tim Langford and the Airports Focus conference team Thankyou to my ROI task team And thankyou all for listening this morning !

20. Voice of Conference Winter Ops & Airside Safety Europe 2013 The Pyramid 31 Queen Elizabeth Street London SE1 2LP info@roiteam.co.uk www.roiteam.co.uk