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Zensar Technologies offers a range of BPO services including retail, logistics, procurement, and finance. We provide specialized solutions for customer acquisition, retention, and technical helpdesk. With our data analytics and reporting capabilities, we help businesses make informed decisions and optimize their operations. Visit our website for more information.
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: Zensar Technologies Analyst Meet :Business Process Outsourcing & Optimization w w w . z e n s a r . c o m A CMMI Level 5 Company
BPO Service Offerings • Retail BPO • Logistics • Procurement • Merchandise Management • Critical Path Management • Analysis & Reporting • Finance & Accounting • Accounts Receivables & Payable • Accounts Reconciliation • Expense Reporting • Fixed Assets Management • General Ledger & Reporting • Contact Center • Customer Selection • Customer Acquisition • Customer Retention • Customer Extension • Tech Helpdesk • Data Analytics & Reporting • Business Research • Contact Database Management • Data Analytics • Content Population • Data Processing & Cleansing
Key Highlights – 2007-08 • Ranked as one of the top 20 offshore FAO service provider by FAO Today magazine. • Recognized as one of the top 100 global BPO service providers by International Association of Outsourcing Professionals for 2007-08 • Demonstrated “First Time Offshoring” implementation capability for a North American customer by engaging in Consulting, Process documentation, Service level base lining, Process transition, Stabilization and Consistent deliveries from offshore
Key Highlights – 2007-08 Contd… • Established two key strategic partnerships in Canada and US for jointly servicing the North American market. • Created value in F&A and Retail domains in terms of processes & marquee Customers. • Strengthened Retail BPO offerings by focusing on Non Merchandise Procurement and Global Supply Chain services.
Key Highlights – 2007-08 Contd… • Seamlessly transitioned critical retail processes in the year • M&S – Global Supply Chain management, Reporting & Data Analytics • A full service Retail domain sales and marketing company- high end order entry, invoicing and document indexing services. • Expanded into new processes in existing accounts. • M&S (Global supply chain administration, Fast fashion, downstream reporting) • Danaher (Videojet, Fluke)
Key Highlights – 2007-08 Contd… • Signed multi year deals with- • A leading national banking & financial corporation for providing customer interaction services (Kotak Mahindra Bank) • A retail sales and marketing company • A specialized dental equipment manufacturing company Over $10 mn of revenue expected from the strategic alliances in 3 years
IT Services BPO Services Applications Development Finance & Accounting Technical Service desk Application Maintenance 24x7 Customer Interaction Services Application Migration Supply Chain Mgt Testing Customer Business Transformation through integrated IT-BPO services • The 3 top Zensar Customers are also Zensar BPO customers • Zensar BPO has been very successful in mining existing customers
2008-09 Road Map Targeting to cross 1100+ resources in 2008-09 and 40% revenue CAGR in the next 3 years
Territory Focus • Focus on North American ( US and Canada) markets for new business acquisition through existing sales channels and partnerships • Planned growth in UK and Ireland market • Focus on fast growing domestic market to acquire business from BFCs/ NBFCs, telecom and other services organizations
Thank You Hiren Kulkarni hirenk@zensar.com