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Sarah Mbatha & Marc Molloy

Mumtaz Samad & Marc Molloy. Sarah Mbatha & Marc Molloy. Why we do it The journey so far Our offer: does it work? Lessons learned The future. 2005-11: 714 into jobs – using a small team Developed our knowledge base Developed a responsive service

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Sarah Mbatha & Marc Molloy

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  1. Mumtaz Samad & Marc Molloy Sarah Mbatha & Marc Molloy

  2. Why we do it The journey so far Our offer: does it work? Lessons learned The future

  3. 2005-11: 714 into jobs – using a small team Developed our knowledge base Developed a responsive service Incorporated models of best practice / Matrix Accreditation

  4. 2012: Process mapped customer journey Externally bench marked service Developed value for money baseline Initiated employment control group study

  5. 2012-13: Launch of 1,000 into jobs (2012-2015) Linked to Family Mosaic manifesto – Health, Wealth and Wellbeing Employment target linked to staff annual bonus Created staff support ‘pledge’ events

  6. 2013-14: Celebrate ‘success stories’ internally Renew staff ‘pledges’ and update teams on outcomes Additional £1 million for employment support initiatives

  7. Service Ethos: Jobs for people, not people for jobs Customer led relationship Non competitive team culture

  8. Personalised support Pre & Post employment training Employer engagement (not a brokerage) Support transition to employment

  9. Innovative Courses: Get that Job Get that promotion Start your own business Employment Boot Camp

  10. Employment Boot Camp: What is it? How does it work? Outcomes

  11. Making a Difference: “I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high” Daniel 42

  12. Making a Difference: “I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high” Daniel 42

  13. Courses: EBC: 31% into work Youth EBC: 45% into work GTJ: 40% into work Care & Support staff training

  14. People in work: 637 into Work (April 2012-Present) 118 Apprentices 85 Care & Support Customers

  15. Outputs: 301 into work (2012-13) 148 into work (2013-14; Q1-2) 91 apprentices 80% retention rate (3months)

  16. 1

  17. 2

  18. 3 Reduction in arrears

  19. Support career progression Support affordable childcare Focus on over 50s Business start-up courses Fixed term tenancy offer

  20. ?

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