Model of Student learning assessment in student services

1. Model of Student learning assessment in student services San Juan College Learning Outcomes Assessment Association For General and Liberal Studies 52nd Annual Meeting Portland, Oregon September 22nd, 2012

2. During this session, we will: Provide a model for assessing student learning Provide information on how to implement this assessment model at your institution

3. Agenda • Brief History • Define a Learner and Learning • SSLOs • Our Definition of Assessment • Our Assessment Plans • Writing Departmental Outcomes • Tools for Assessment • What we are currently doing • Where we are headed • Questions and Answers

5. Our Vision • SJC Student Services programs and services are designed and managed with specific student learning outcomes in mind. • While continuing to provide superior customer service, our culture is shifting so that all staff view themselves as educators

6. Who is a learner? • A faculty member learning how to use an online grade book • A staff member at a security training • A student learning how to register for classes online • An administrative assistant attending a purchase requisition training • A VP learning how to set up a FB page In this expanded definition, everyone is a learner.

7. What is learning? • “Learning” refers to knowledge, skills, attitudes and personal development attained through experiences while at college. • We can only truly say that learning happens if it was documented.

8. Selecting common Outcomes • Our shared outcomes (broad goals) were developed over a 6-9 month period • Input came from Student Services, Learning, and Technology personnel • Final outcomes were selected through a facilitated brainstorming process

9. Student Services Learning Outcomes Our broad learning outcomes are: • Career Readiness • Communication and Leadership • Goal Orientation • Problem Solving • Social and Personal Development These are collectively known as SSLO’s.

11. Definition of Assessment Assessment is: • The ongoing process of establishing clear, measurable expected outcomes of student learning.

12. Definition of Assessment • Systematically gathering, analyzing, and interpreting evidence to determine how well performance matches those expectations:

13. Definition of Assessment • Using the resulting information to understand and improve student learning, which includes the knowledge, skills, attitudes, and personal development attained through experiences while at San Juan College.

14. PDSA Cycle

15. Assessment Plan Reporting • Department Mission • Links to College Strategic Plan • Common Learning Outcomes • Specific Departmental Outcomes • Implementation Plan • Assessment Tool(s) • Results • Decisions and Recommendations • Reassessment Plan

16. Assessment Plans • Each department created a 4-6 year assessment plan related to one of the SSLO’s • The plans include 2-3 Summative Outcomes and 2-3 Formative Outcomes specific to the activity that they are assessing

19. departmental Outcomes What are learning outcomes? • Specific statements derived from the goals or objectives of a program/unit/service/process • They state what you want the end result of your efforts to be in terms of student learning

20. Departmental Outcomes Learning outcomes can include: • Cognitive/mental skills (Knowledge) • Psychomotor - manual or physical skills (Skills) • Affective outcomes (sensitivity, awareness, personal discipline, leadership)

21. Departmental Outcomes • Must be observable, meaningful, and manageable • It is helpful to focus on an area of learning that is challenging for students

22. Departmental Outcomes We developed a template for writing outcomes which asks: • What do we want students to know? • Why do we want students to know this? • How will we know if they know it?

28. Tools for Assessing A Few Assessment Tools: • Rubric • Case Study or Scenario • Observation • Document Analysis • Line Voting • Clickers • Surveys • Many others

29. Clicker Assessment Example • Effective tool for instant feedback • Encourage more participation • Provide quantifiable results

30. Current Student Services departments using SSLOs: • Advising and Counseling • Financial Aid • Career Services • EDGE • Talent Search • Enrollment Management • Public Safety • Native American Center • Student Activities • Testing Center • Environmental Health

31. SSLOs in Review • Career Services • Teaching students how to dress appropriately for job interviews • Teaching students how to use the Career Services job placement website to search independently for employment • Advising and Counseling and Enrollment Services • Teaching students how to use the Program Evaluation tool on WebAdvisor • EDGE • Teaching students to access program information on the EDGE Community Site on ANGEL

33. SU 2012

34. 2012-2013

35. Do you have any questions? Thank you for your time http://www.sanjuancollege.edu/sslo